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Customer Service Business Analyst

Location:
Cleveland Township, PA, 17824
Posted:
January 19, 2024

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Resume:

Jennifer Alai

Elysburg, PA *****

ad2w0f@r.postjobfree.com

+1-570-***-****

I am 4 1/2 years sober and have plenty of experience besides my education. I was addicted to alcohol for several years, five plus in my late 30's and early 40's. I have been involved in a serious DUI that did not harm anyone but could have. I have lived experience with rehab, therapy, CBT, intensive outpatient treatment, and detox as well. I want to provide hope for those who need it and help them to make a positive change in their lives. I understand the importance of having someone to talk to who understands what you are going through. I want to be an example of strength and resilience, showing that with hard work, anything is possible. I want to inspire others and show them that anything is possible with dedication and perseverance. I found that in my recovery, I did much better with peer support. I want to create a safe and supportive environment for people to go through their recovery journey. I want to help them find the courage to make changes and find a support system. I want to be that person in recovery that I wish I had when I was struggling. Work Experience

Cashier/Sales Associate/Customer Service

H.H Knoebels Sons, Inc - Elysburg, PA

September 2019 to Present

Senior Business Analyst

Geisinger - Danville, PA

May 2009 to August 2016

Reporting and sequel coding. Managing daily reports to physicians and department leads. Presenting to vice presidents of departments.

Supervisor/Scheduler

Geisinger Health Center - Danville, PA

October 1998 to May 2009

Handling staff answering phone calls to schedule appointments at the medical center. Completing evaluations of upwards of 40 people.

Education

Bachelor's degree in Addiction and Recovery

Liberty University - Lynchburg, VA

June 2022 to December 2023

Associate of Applied Science in Psychology

Luzerne County Community College - Nanticoke, PA

January 2020 to May 2022

Skills

• Cashiering

• Customer Service

• Addiction Counseling

• Behavioral Health

• Mental Health Counseling

• Motivational Interviewing

• Behavioral Therapy

• Individual / Group Counseling

• CRM software (10+ years)

• Hospital experience (10+ years)

Certifications and Licenses

Certified Recovery Specialist

March 2022 to March 2024



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