DAN SANTOS

San Antonio, Texas 346-***-**** ad2w08@r.postjobfree.com linkedin.com/in/dansantos2300

SUMMARY

Project Management Professional with diverse experience in managing projects of all sizes, developing key deliverables, and driving project success. Excels at taking on extreme challenges, navigating organizational dynamics, and forecasting and dismantling roadblocks to success. Counted on to manage challenging clients and does so through a positive approach, consistent encouragement, and a focus on helping others.

PROFESSIONAL EXPERIENCE

DIRECTOR OF PROJECT OPERATIONS 8/2022-10/2023

CBI Group, LLC – San Antonio, TX

Led project operations across multiple sites to superior performance by improving client satisfaction, optimizing business processes, and executing strategic initiatives for increased revenue growth.

OPERATIONAL LEADERSHIP: Led 6-Project Managers and 20-Installation teams resulting in the completion of over 1500 commercial projects, a 20% improvement.

STRATEGIC PLANNING: Designed project management processes and implemented growth strategies that aligned with the company's long-term goals, increasing annual invoices to over $55 million.

CUSTOMER RELATIONS: Secured 70% return client business by Increasing our client experience through establishing a professional project manager and installer certification program.

FINANCIAL MANAGEMENT: Generated over $1 million in savings by Implemented an operational strategy reducing preventable punch by 20% among all project managers.

CROSS-FUNCTIONAL COLLABORATION: Leveraged synergies with business unit management teams to realize strategic plans supporting the Long-Range Plan (LRP).

P&L MANAGEMENT: Advised CFO on capital planning and the C-suite on P&L operations strategy, identifying opportunities for growth and ensuring positive ROI.

DIRECTOR OF PLANT OPERATIONS 2/2019-7/2022

DURAFLAME, W W Wood, Inc., – Pleasanton, TX

Led the operations of two manufacturing plants in the production, packaging, quality control and shipping/receiving of manufactured goods. Provided strategic planning for operational teams: production, maintenance, warehouse, procurement, and safety.

•OPERATIONS: Increased plant efficiency by 15%, generating $2.1 million in additional revenue through the redesign of production planning and the implementation of lean manufacturing principles.

•BUDGETING: Saved over $500,000 annually through revised production planning and the implementation of cost-effective systems of control for operating expenditures.

•CONTINUOUS IMPROVEMENT: Monitored plant performance, analyzed data to identify trends, and implementing continuous improvement initiatives (6Ss, Six Sigma, DIMAC, TQM).

•MAINTENANCE: Increased annual throughput by 13% by restructuring Machine Cycle Times and implementing a predictive maintenance strategy with new CMMS software.

•SAFETY: Wrote plant safety policy handbook meeting federal and state standards for OSHA, NIOSH, ANSI, NFPA, OSHCON, and ISO quality standards.

SENIOR LOGISTICS MANAGER 12/2016-1/2019

US AUTO LOGISTICS, LLC – Houston, TX

Led a logistical transportation team of terminal managers, maintenance service technicians and freight fleet haulers delivering over 100,000 new factory OEM vehicles annually. Directed, developed, and performed logistics management operations that involve planning, coordinating, and evaluating logistical transportation costs and optimization of transportation.

• FLEET MANAGEMENT: Improved logistical performance by 17%, generating $3.1 additional revenue by developing new Key Performance Indicators (KPIs) to monitor and improve performance.

• INVENTORY MANAGMENT: Developed and implemented a new inventory process resulting in a reduction in discrepancies by 43%, a $125,000 in annual cost savings

• QUALITY CONTROL: Decreased Quality Errors by 18%, by implementing new logistical processes and improving customer service with leading manufacturers (Toyota, Lexus, and GM).

• SAFETY: Maintained a 99.8% safety performance in the company through the development of a conscience safety culture ensuring that drivers operated within DOT regulations.

• MAINTENANCE: Reduced delivery delays by 15% through the redesign and implementation of a fleet maintenance service and repair strategy.

SENIOR PROJECT MANAGER 5/2012-11/2016

UNITED STATES ARMY, MCTP, FT Leavenworth, KS Army Officer, Major O-4

Led the daily execution efforts of a dynamic team of 10 project managers from across the organization in designing and implementing large scale projects for all U.S. Armed Forces. Supported specific client and project needs by ensuring best practices are implemented, safety compliance requirements are met, and enhance a culture of safety.

• PROJECT LEADERSHIP: Planned, coordinated, and directed multiple large scaled projects with operational costs over $30M each.

• PROJECT SCOPE AND PLANNING: Synchronized project efforts of more than 90 cross-functional planners, diverse stakeholders, including senior executives, managers, and technical staff.

• STAKEHOLDER ENGAGEMENT: Exceeded project management expectation regarding schedule, budget, scope and quality through metrics and benchmarking.

• RISK/COST MANAGMENT: Planned, directed, controlled, implemented, evaluated, monitored, and forecasted project budgets and cost of operations for five locations to achieve financial objectives.

PROJECT MANAGER 1/2009-4/2012 UNITED STATES ARMY, Camp Arifjan, Kuwait, Army Officer, Major O-4

Managed project construction of eight camps under the direction of the Operations Director with a $50M budget. Provided oversight of construction, operations and maintenance activities for facilities and associated utilities and grounds.

SCOPE: Designed a scope management plan and prevented unnecessary addons and scope creep.

TIME: Drove daily job site performance and timeline ensuring construction completion on time.

BUDGET: Meticulously monitored project construction costs, achieving $2.2M under budget status.

VENDORS: Re-negotiated with 20+ vendors and subcontractors, saving $1.1 M in costs.

QUALITY: Supervised work, project and contractor providing maintenance to HVAC, water, electrical, plumbing and roadway systems.

STAKEHOLDERS: Provided communication and briefings to all internal and external leadership parties.

CORE COMPETENCIES

Operations Management Problem and Conflict Resolution Six Sigma Lean Principals

Strategic Planning OSHA Compliance Customer/Vendor Management

Leadership Development Continuous Process Improvement Stakeholder Management Financial Planning & Analysis Vendor Negotiation Project Planning

TECHNICAL SKILLS

MS Office Suite (Word, Excel, Outlook, Teams, Power Point, Outlook) OSHA Office 360 ADP

Zoom SQL Kanban ERP Smartsheet CAD PLC CMMS CRM Bilingual Spanish

EDUCATION

Master of Business Leadership and Management - Webster University / St. Louis, MO

Master of Public Administration - University of Oklahoma / Norman, OK

Master of Criminal Justice - Tarleton State University / Stephenville, TX

Bachelor of Arts Political Science - Texas Tech University / Lubbock, TX

Military Leadership - U.S. Army Command and General Staff College (CGSC) / Ft Leavenworth, KS

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