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Customer Service Specialist

Location:
Nashville, TN
Posted:
January 19, 2024

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Resume:

GM

GORDON MOSLEY

ad2w07@r.postjobfree.com 313-***-**** Southfield, MI 48034

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Property Inspection

Reliable & Trustworthy

Research Abilities

Data Management

MT Appraisals Troy, MI

Limited Licensed Residential Appraiser

03/2020 - Current

Inspected residential and small commercial property to assess current market value.

Sketch, measure and determine pertinent corresponding information to be used in determining credible results.

Competent in all USPAP guidelines

Convey Health Ft. Pierce, FL

Customer Service Specialist

10/2016 - 02/2017

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered inbound calls, chats and emails to facilitate customer service. Documented customer correspondence in CRM to track requests, problems and solutions.

Olneya Restoration Group Stuart, FL

Claims Associate

10/2015 - 10/2016

Canvassed neighborhoods to pitch residents home roof replacements. Physically got on roof, identified and took picture of hail indentures or any type of roof deficiencies caused by severe weather. Assisted customers in completing insurance claims paperwork. Met and worked with insurance claim adjusters to to inspect and verify roofing, gutters and siding damage.

Assisted claimants, providers and clients with problems or questions regarding claims.

Gamesville Usa Detroit, MI

Owner Operator

05/2009 - 09/2015

Led startup and creation of operational procedures and workflow planning.

Promoted business on social media platforms to maximize brand identity and generate revenue.

Kept records for production, inventory, income and expenses. Determined pricing for products or services based on costs and competition.

Premier Mortgage Funding Southfield,

MI

Branch Operations Manager

02/2004 - 03/2009

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Supported outside sales force in servicing and obtaining new business. Managed branch files per recordkeeping and compliance requirements. Summary

Skills

Experience

Originated and processed loans

Worked closely with banks and lenders to close loans through a multitude of programs while compliant with all laws and regulations Cass Technical High School Detroit, MI

High School Diploma

06/1991

Wayne State University Detroit, MI

Some College (No Degree) in Business Marketing

Tuskegee University Tuskegee, AL

Some College (No Degree) in Mechanical Engineering Education and Training



Contact this candidate