Gregory S. Avalos

**** ******* ***** ad2vzn@r.postjobfree.com 661-***-****

Pine Mountain Club, CA 93222

A highly seasoned asset to any technical or security organization with a deep dynamic understanding of both vulnerability management and incident detection and response program creation and assessment, as well as supervisory, business optimization, and training development skills.

Areas of Expertise

Vulnerability Management

Incident Detection and Response

Training Development & Delivery

Technical Support

Front-End Supervision

Key Performance Metrics Improvement

Team-building

Effective Communication

Resource Management

Professional Experience

RAPID7 — El Segundo, CA June 2012 to August 2023

Lead Security Consultant – Technical Customer Success, January 2020 – August 2023

Lead Security Consultant – Professional Services, June 2018 – January 2020

Security Consultant – Professional Services, August 2016 – June 2018

Technical Account Manager, April 2014 – August 2016

Backline Support Engineer, June 2012 – April 2014

Started as the first direct-hire backline support engineer, resolving complex Nexpose and Metasploit issues.

Morphed into super support technician, administering round-the-clock service to top-tier clients.

Ascended to Technical Account Manager, fine-tuning client utilization of Rapid7 tools, shaping what would become Rapid7's Managed Vulnerability Management.

Transitioned to Professional Services; mastered deployment, health check-ups, SQL/Jaspersoft report creation, and Ruby script-based integrations into other systems.

Took on a Lead role, prepped for management tasks such as creating work statements, conducting 1:1 consultant sessions, approving service requests, and handling escalations.

Became part of an innovative team fast-tracking InsightVM and InsightIDR assessments in an ‘express’ format.

VPI — Camarillo, CA March 2011 to June 2012

Corporate Trainer, Solutions Design Consultant

Trained Public Safety and Commercial clients worldwide on the usage of the VPI’s Empower Suite.

Integrated VPI software with several other platforms like Cisco, Avaya CMS, SalesForce, Sugar CRM, etc.

Consulted with customers to identify key performance indicators (KPIs) and coached on how to effect organizational changes.

Created custom metrics and tools, trained users on their importance, and deployed them to customer installations.

Built and maintained demo servers used by the nationwide sales team, requiring knowledge in VMware/vSphere, MS-SQL, Windows Server platforms, and more.

Administered several stand-alone SSD-based portable demo boxes used at conventions nationwide as the sole technical resource.

VERIZON COMMUNICATIONS INC. — Thousand Oaks, CA April 2001 to December 2010

Executive Escalator, May 2009 to December 2010

Offline Analyst, Training Coordinator, Technical Lead, Acting Supervisor, September 2003 to May 2009

DSL Installation and Maintenance Support, April 2001 to September 2003

As Training Coordinator and member of the National Training Council, developed and delivered training modules on Verizon products using tools like Microsoft PowerPoint, Excel, FrontPage, and hands-on labs.

Managed new product or service introductions, including technical documentation, agent training, and ensuring timelines were met.

Kept track of all these tasks and deadlines using task lists, spreadsheets/charts, Outlook, Blackberry, and other project management tools.

Executed continuous improvement strategies leading to a reduction of the center’s ticket hours by 26.62%, improved customer response, resolution times, and led the region in the lowest mean time to repair.

Brainstormed and developed an interactive department schedule using Excel, maintaining call volumes and staff breaks efficiently. This saved the district $26,000 and earned myself a Leadership Award. This schedule was such a success that it was adopted by two more service centers.

Managed the weekly schedule for 26 agents, diligently considering many factors such as shift preferences, personal time, and service objectives.

Performed supervisory tasks when needed, including quality assurance, ticket reviews, team-building meetings, and disciplinary actions.

Education and Training

CALIFORNIA LUTHERAN UNIVERSITY — Thousand Oaks, CA

Earned 45 credits: concentration in Computer Information Systems

November 2007 to June 2009

LEARNING TREE UNIVERSITY — Chatsworth, CA

Microsoft Certification – Systems Engineer (MCP, MCSE) & Database Administration (MCDBA)

April 2000 to December 2000

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