FAITH BUWA-UDAH

Customer Service and

Relationship

Professional

Contact

Address

Lokogoma, Abuja

Results-driven Customer service and Relationship professional with excellent communication skills, knowledge of service delivery, and proven multitasking abilities in analytical problem solving who is committed to maintaining professional relationships to increase profitability and drive business results to the end, positively impacting the organization objectives, meeting management goals, while excelling professionally.

Work History

Phone

070-***-*****

E-mail

ad2vzj@r.postjobfree.com

Skills

Problem solving

People Management

Excellent communication

Good interpersonal skills

Good reporting and writing

skills

Good presentation and

negotiation skills

Outstanding customer

service skills

Assertiveness

Critical thinking

Microsoft software

proficiency

2022-01-

2023-10

Client Relations Executive

Bonalot Initiative, Abuja, FCT

Drafted and maintained reports on daily activity logs and other document requested by the management.

Processed inbound and outbound calls at 20% rate faster.

Enhanced guest satisfaction by 15% by professionally answering inquiries about business operations and

policies.

Increased guest and beneficiaries’ satisfaction by 20% with innovative strategies focused on addressing and solving beneficiaries-based concerns.

Carried out day to day administrative responsibilities in the office.

Carried out filing and documentation of all

organization's files into data repositories and advise appropriately.

Assisted project management team in project

structure development to ensure project timelines

and budget are met.

Carried out research and analysis involving data mining to provide information and data for project implementation using MS word, MS Excel and Power

point presentation.

Provided primary support while offering advice and assistance to all internal and external clients and stakeholders.

Collated and analyzed client information to prepare service report biweekly.

2021-06-

2021-12

Fleet Operations Manager

Isabideliver Logistics, Abuja, FCT.

Supervised maintenance and effective delegation of assignments to optimize processes and results by 10%

Developed new strategies and promoted

relationships to increase brand exposure.

Documented equipment transfers and sales details for effective record keeping.

Managed and maintained over 200 company

owned vehicles (Bike, truck, van and car)

onboarded Businesses and delivery agents.

Managed all delivery agents to ensure weekly or

monthly target are met and penalize defaulters

where necessary.

Verified delivery agents.

Provided insights into agent sign-up journey and suggested potential improvements.

Collaborated with customer support team to gather feedback on daily challenges and how to resolve

them which brought about 60% increase in

productivity.

Effectively engaged with peers as well as being able to provide clear guidance to key stakeholders on

operation processes.

Managed and supervised live operations and

responsible for remittance from over 50 delivery

agents daily.

2020-02 –

2021-05

Live Operations/Customer Service

Representative

Isabideliver Logistics, Abuja, FCT

Provided first level customer support to application users.

Managed over 60 inbound calls from customers

promptly and professionally daily.

Received and promptly responded to over 30

customers queries daily.

Identified possible website errors and innovatively proffered solutions.

Measured and improved overall customer

experience level by 25%

Prepared feedback reports by collecting and

analyzing data from customer service functions.

Contacted customers to follow up on Application

usage and give promotional information.

Sent broadcast messages about application to

existing customers and prospects.

Escalated complex requests through appropriate

channel and followed up to ensure resolution.

Acted as intermediary between service provider

and end users.

Created Canva designs, contents and general

management of all social media accounts.

2018-11 -

2020-09

Customer Service Representative

Grand Resources Limited, Benin City, Edo State

Acted as consultant to over 40 walk-in and 50 phone customers daily.

Warmly welcomed Customers and visitors.

Managed inbound calls and emails from customers.

Generated sales leads and realized a 15% increase.

Promoted products and services to existing and

prospective customers using solid arguments.

Offered information about products that suitably fit customers' needs.

Established and maintained positive business and customers' relationship.

Provided friendly, efficient services to all customers.

Coordinated stock taking and product tagging.

Handled all customer service issues effectively and professionally.

Expedited resolution of customers' problems and

complaints to maximize satisfaction.

Achieved agreed upon sales target and outcomes

within schedule.

Education

2014-01 -

2017-10

2008-09 -

2013-06

Bachelor of Science: Microbiology

Delta State University - Abraka, Delta State

Senior School Certificate Examination

Aunty Lynn Group of Schools - Delta State

Certifications

2018-02 Certificate in Customer services and Relationship 2018-07

management

Certificate in Health, Safety and Environment

Personal Data

Date of Birth: 30/03/1995

Sex: Female

Marital Status: Single

State of origin: Delta State

.

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