Customer Service Representative
Resume:
Kristie Sykes
Dispatcher
Phoenix, AZ *****
**********@*****.***
Professional and experienced working in a fast-paced environment demanding strong organizational, technical and interpersonal skills. Detailed oriented, resourceful in completing projects and able to multi-task effectively. Trustworthy, ethical, discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Work Experience
Independent Contractor
Amazon Flex - Phoenix, AZ
September 2020 to Present
• Deliver packages in a timely accurate, and safe manner while following all applicable safety policies and procedures.
• Maintain clean driving record and follows all traffic laws when operating an automobile for business purposes.
• Follow DOT regulations and safety standards
Customer Service Representative
Aston Carter (Best Western) - Phoenix, AZ
August 2021 to April 2022
• Received inbound calls addressing concerns, answer their questions,and assist them with their needs.
• Make product recommendations or services to customers based on their needs and preferences.
• Ensure customers are satisfied with their purchase or service Manager/Supervisor
Courier Express One, Inc. - Phoenix, AZ
October 2018 to October 2020
• Oversaw transportation of 20-25 routes daily by coordinating personnel and developing efficient routes and workload schedules.
• Monitors and maintain high level of on time delivery reliability service and performance.
• Managed a quality assurance program, including on-site evaluations, internal audits and customer surveys.
Dispatcher
The Driver Provider - Phoenix, AZ
October 2016 to May 2018
• Established long-term customer relationships through prompt and courteous service
• Assigned and recorded job numbers for job assignment per shift.
• Kept track of all personnel in the field and all completed trips or delays.
• Documented all changes in computer tracking system. Operations Manager/Supervisor/Bus Operator
Total Transit - Glendale, AZ
February 2012 to June 2016
• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Delivered customized and effective solutions to clients that's met unique demands.
• Directs preparation and retention of dispatch and vehicle operations records and reports
• Provides customer service
• Safely operates a passenger bus on assigned routes, adhering promptly to schedules Education
Bachelor of Science in Physical Education
Blue Mountain College - Blue Mountain, MS
1999
Skills
• CUSTOMER RELATIONS (7 years)
• DATA ENTRY (2 years)
• DOT (10+ years)
• Logistics
• Schedule Management
• Customer service
• Writing skills
Certifications and Licenses
Class B CDL
Driver's License
Passenger Endorsement
CDL C
Additional Information
SKILLS
• Schedule management
• Delivery policies
• Customer relations
• DOT regulations
• Computer-savvy
• Deadline-driven
• Safety-conscious
• Data entry
• Budget management
• Defensive driver training
• Trip planning
• Excellent time management
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