Kristie Sykes

Dispatcher

Phoenix, AZ *****

ad2vzh@r.postjobfree.com

+1-662-***-****

Professional and experienced working in a fast-paced environment demanding strong organizational, technical and interpersonal skills. Detailed oriented, resourceful in completing projects and able to multi-task effectively. Trustworthy, ethical, discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Work Experience

Independent Contractor

Amazon Flex - Phoenix, AZ

September 2020 to Present

• Deliver packages in a timely accurate, and safe manner while following all applicable safety policies and procedures.

• Maintain clean driving record and follows all traffic laws when operating an automobile for business purposes.

• Follow DOT regulations and safety standards

Customer Service Representative

Aston Carter (Best Western) - Phoenix, AZ

August 2021 to April 2022

• Received inbound calls addressing concerns, answer their questions,and assist them with their needs.

• Make product recommendations or services to customers based on their needs and preferences.

• Ensure customers are satisfied with their purchase or service Manager/Supervisor

Courier Express One, Inc. - Phoenix, AZ

October 2018 to October 2020

• Oversaw transportation of 20-25 routes daily by coordinating personnel and developing efficient routes and workload schedules.

• Monitors and maintain high level of on time delivery reliability service and performance.

• Managed a quality assurance program, including on-site evaluations, internal audits and customer surveys.

Dispatcher

The Driver Provider - Phoenix, AZ

October 2016 to May 2018

• Established long-term customer relationships through prompt and courteous service

• Assigned and recorded job numbers for job assignment per shift.

• Kept track of all personnel in the field and all completed trips or delays.

• Documented all changes in computer tracking system. Operations Manager/Supervisor/Bus Operator

Total Transit - Glendale, AZ

February 2012 to June 2016

• Established operational objectives and work plans and delegated assignments to subordinate managers.

• Delivered customized and effective solutions to clients that's met unique demands.

• Directs preparation and retention of dispatch and vehicle operations records and reports

• Provides customer service

• Safely operates a passenger bus on assigned routes, adhering promptly to schedules Education

Bachelor of Science in Physical Education

Blue Mountain College - Blue Mountain, MS

1999

Skills

• CUSTOMER RELATIONS (7 years)

• DATA ENTRY (2 years)

• DOT (10+ years)

• Logistics

• Schedule Management

• Customer service

• Writing skills

Certifications and Licenses

Class B CDL

Driver's License

Passenger Endorsement

CDL C

Additional Information

SKILLS

• Schedule management

• Delivery policies

• Customer relations

• DOT regulations

• Computer-savvy

• Deadline-driven

• Safety-conscious

• Data entry

• Budget management

• Defensive driver training

• Trip planning

• Excellent time management

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