Priyanka Vanga

Phone: 614-***-****

E-mail: ad2vz3@r.postjobfree.com

Objective

Passionate business analyst and certified scrum master with 13+ years of experience driving digital transformation and process optimization initiatives for leading healthcare, insurance, and financial services firms. Adept at eliciting complex requirements, analyzing data to uncover actionable insights, streamlining workflows, and managing agile software delivery. Seeking a role as a Sr. Business Analyst, Process Improvement Lead, or Project Manager at a fast-paced technology company where I can apply my expertise to help enhance operational efficiency, inform data-driven decision making, and deliver seamless end user experiences. Known for the ability to quickly understand business objectives, collaborate cross-functionally, and translate business needs into pragmatic technology solutions using user-centric design principles. Equipped with strong communication, strategic thinking, and relationship building skills to guide organizations through successful change initiatives.

Professional Summary

Seasoned Business Analyst with over 13 years of experience in:

●Driving digital transformation and process optimization initiatives across healthcare, insurance, and financial services

●Eliciting complex business requirements and translating them into technical solutions

●Expert across AWS cloud services including S3, Athena, and Glue for building data lakes and analytics pipelines

●Gathered comprehensive requirements through stakeholder interviews, document analysis, questionnaires, and workshops

●Deep expertise in Agile and Waterfall software development life cycles (SDLC)

●Skilled in data visualization using Tableau and Visio to communicate insights

●Proficient with Atlassian tools (JIRA, Confluence) for Agile project management and collaboration

●Advanced user of MS Office suite for documentation, analysis, and reporting

●Analyzing data to derive actionable insights

●Streamlining workflows through current state analysis and future state design

●Managing Agile software delivery using Scrum/Agile rituals and ceremonies

●Leading successful migration of Adobe Analytics data to AWS while ensuring security and integrity

●Leveraging AWS services and DevOps tooling to build scalable data pipelines and automated testing frameworks

●Leverages SQL skills to build analytics pipelines, query data lakes, and provide self-service access to insights

●Collaborating cross-functionally to bridge business needs and technical implementation

●Developing expertise across risk and compliance, data loss prevention, regulatory frameworks, and customer analytics platforms

●Applying excellent documentation, communication, and relationship-building skills

●Holding CSM certification with extensive knowledge of Agile project management methodologies

Key Attributes:

Passionate about using technology to drive efficiency, informed decision-making and great end user experiences

Subject matter expert skilled in translating complex business needs into pragmatic technology solutions

Data-driven analyst adept at mining data to uncover actionable insights

Process optimization specialist focused on streamlining workflows through current state analysis and future state design

Certifications

●Certified Scrum Master – CSM

Technical Skills

SDLC Methodologies

Agile, Waterfall Model

Visual Modelling Tools

MS Visio,SQL

AWS Services

S3, Athena, Glue

Office tools

Microsoft Office (Word, Excel, PowerPoint, Visio)

Industry Domain

HealthCare, Finance, Property & Casualty, Insurance

Cloud Applications

MS Office (Teams, SharePoint, OneDrive, Outlook), Salesforce, Box, Atlassian JIRA & Confluence, Azure DevOps

Defect Management Tools

Atlassian JIRA

Operating Systems

Windows, Linux

Work Experience

US Pharmacopeia (USP) August 2022 – Current

Business System Analyst/Scrum Master

Project Description:

Led AWS data migration project, transferring Adobe Analytics data to Data Lake while ensuring data integrity.

Roles & Responsibilities:

●Led the successful migration of Adobe Analytics data from S3 storage to AWS Data Lake, improving data accessibility and efficiency.

●Collaborated with cross-functional teams to gather business requirements and translate them into technical specifications, ensuring alignment with project goals.

●Implemented CI/CD pipelines using Bitbucket pipelines, automating the deployment of data transformation processes and ensuring consistency in data ingestion.

●Conducted data quality assessments and developed data validation checks to maintain data accuracy and reliability throughout the migration process.

●Translated business objectives into technical and functional specifications to meet end user needs

●Proficiently employed Agile SCRUM methodologies throughout the software development lifecycle, orchestrating the team's activities to enhance productivity and efficiency.

●Expertise in creating EPICs, Features, and User Stories, translating complex business requirements into actionable tasks and deliverables within Agile frameworks.

●Created comprehensive documentation, including process flows, data dictionaries, and user guides, to facilitate knowledge sharing and support ongoing operations.

●Collaborated with data engineers and data scientists to design and optimize data models, ensuring data consistency and integrity across various analytics platforms.

●Actively participated in Agile project management, including sprint planning, backlog grooming, and daily stand-up meetings to prioritize tasks and meet project milestones.

●Assisted in identifying and mitigating risks, troubleshooting issues, and providing timely solutions to ensure project success.

●Provided training and support to end-users and stakeholders, enabling them to make informed decisions based on the migrated data.

●Developed SQL scripts to profile and validate quality of migrated Adobe Analytics data

●Adept at process modeling and requirements analysis to optimize workflows, reduce costs, and drive automation.

●Expert elicitor focused on deeply understanding business objectives and end user needs

●Extensive experience in Agile and DevOps methodologies, integrating them seamlessly to streamline project workflows and enhance product quality and delivery.

●Successfully managed multiple projects simultaneously, adeptly prioritizing tasks and resources to meet stringent deadlines without compromising on quality or team efficiency.

●Proficiently utilized Azure DevOps as a key tool, leveraging its functionalities to manage and track project progress, collaborate with teams, and ensure streamlined delivery throughout the development lifecycle.

●Analytical problem-solver skilled at analyzing root causes and designing data-driven solutions

Cognizant Technology Solutions India Pvt ltd. Feb 2019 – July 2022

Nationwide (Insurance)

Business Analyst

Project Description:

The project was to build data control policies to ensure compliance with the regulatory framework.

Roles & Responsibilities

●Gathered and developed requirements using semi-structured informal interviews, document analysis, requirements workshops, and surveys related to Risk & Compliance.

●Interacted with product owners to identify business system needs, evaluated solutions for business problems, and proposed methods to increase efficiency and provide a feasible solution to the project.

●Draft Business requirements and convert them to EPIC’s,user stories on JIRA along with defining acceptance criteria for MVP

●Participate/Conduct Scrum meetings along with project manager

●Maintain Product backlog and triage bugs on JIRA using AGILE process

●Lead all DLP (compliance/integrity/policy violation) requirements and help develop new controls

●Investigate the Data violation & compliance related issues raised by client and drive them to closure

●Validation of all control objectives and respective control standards for the new/existing process on periodic basis

●Understanding of privacy and business continuity requirements and support business continuity teams

●Conducting mandatory compliance induction trainings for all the new joiners onboarded in project across all client locations and train them on relevant regulations and their impacts

●Periodic basis contract mandated audits and process control audit using SOX controls checklist

●Closely working with Sr directors and project managers to detect & correct any regulatory compliance issues & update them on Risk Assessment audit report on monthly basis Assist in creating UAT test scripts and leverage them in UAT test validation.

●Responsible for assessing cross impacts as part of project support, which includes working directly with the LOB VPs to make recommendations on process changes and define implementation roadmaps.

Cognizant Technology Solutions India Pvt ltd. Oct 2015 – Jan 2019

HCSC (HealthCare Claims), IL

Business Analyst

Project Description: Migration of the on-prem patient management application to Salesforce

The project was to create new process workflows for Salesforce by mapping them to the workflows of their current on-prem application. Convert the client-approved workflows to workflows on Salesforce. Also, work with claims management in determining process gaps and offer recommendations for improvement.

Responsibilities:

●Responsible for requirements gathering from Subject Matter Experts and Business Partners.

●Facilitating JAD Sessions and translating them into technical solutions

●Translating requirements into Epic’s user stories on JIRA

●Create Process flows for use cases defined by the client

●Streamlining business processes using various process optimization techniques

●Working with Agile-SCRUM team working alongside developers and regularly communicating in this space

●Worked with business units to prototype solutions to verify customer requirements.

●Help 'translate' these requirements back to the development/delivery teams.

●Responsible for delivery and ownership of an auditable set of requirements that can easily be traced to and back from the development/delivery lifecycle.

●Analyze claims payment errors and provider disputes data to identify the root cause and indicators of emerging issues.

●Work with Claims Management in identifying process gaps and make recommendations for improvements.

●Prepare reports by collecting, analyzing, and summarizing information and error trends.

●Create and maintain reports for business operations and special projects.

●Participate in claims testing efforts for any system enhancements, changes, and organizational or departmental initiatives.

●Provide project management support which includes but is not limited to planning, coordination, and deliverables.

●Negotiate agreements and commitments by facilitating communication between business unit(s) and Technology from initial requirements to final implementation

●Work with business representatives, Engineering, and Testing throughout the project lifecycle to drive solution delivery and successful implementation

●Maintain knowledge of technological trends and uses this knowledge to bring solutions to supported business units to enhance the enterprise's competitive edge

●Contribution to design. Ability to strategically “map” new business concepts and attributes into a developing/existing system structure.

●Maintain Product backlog and Document all issues in JIRA as EPIC’s user stories using AGILE process

●Testing activities include Validation of UI’s, Data, and support integration testing across multiple systems and teams

●Involved in Application UAT testing to make sure the application is working as requested.

ADP Pvt ltd June 2009 – Dec 2014

Junior Business Analyst

●Actively participated in all development stages of a project, including research and workflow design, testing, and implementation.

●Identified all necessary Business Use Cases from requirements and created P&C Insurance SOPs using MS-Visio.

●Took part in the meetings with Sr. Business Analysts and managers and understood various process plans, business processes, and functionality in detail.

●Involved in conducting walkthroughs with the development team and QA Team and other relevant stakeholders to review testing strategies and test plans to ensure user needs.

●Involved in analyzing business requirements with IT analyst and technical lead for various modules to create deliverables

●Analyzed and clarified business requirements with Demand/Business users and technical design authority by presenting a user interface demo prototype.

●Involved in Unit testing of the developed solution before moving into the different phases of SDLC.

●Assisted Quality Assurance Team and development team in understanding the requirements specifications. Ensure Compliance with Federal, state, and other Regulatory requirements

●Working on Customer Witness operations and answering customer queries. If needed, Interact with different departments to resolve issues.

●Maintain accurate, detailed records of work performed, and adhere to set safety standards.

●Participate actively in regular Production and quality meetings. Other duties as assigned.

Education

●MBA from Osmania University, India, 2011

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