JOHNATHAN MONTGOMERY

Houston TX 281-***-**** ad2vy6@r.postjobfree.com

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to learn. Ready to help team achieve company goals.

Skills

Customer Needs Assessments

Customer Rapport

Administrative Support

Cash Register Operations

Loss Prevention Goals Monitoring

Customer Satisfaction

Work History

Captain 03/2021 to Current

Dave & Buster's – Houston, TX

Supervised and Trained 10+ employees that lead to an much improved performance of tasks completed within the last 2 years.

Monitored and Received weekly Deliveries in position as Receiving Manager when called upon.

Completed daily work report sheets and delegated tasks to employees. Offered friendly and efficient service to customers, handled challenging situations with ease. Used critical thinking to break down problems, evaluate solutions and make decisions. Proved successful working within tight deadlines and fast-paced atmosphere. Maintained energy and enthusiasm in fast-paced environment. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Worked flexible hours; night, weekend, and holiday shifts. Demonstrated respect, friendliness and willingness to help wherever needed. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Ambassador, Guest Services 06/2019 to 03/2021

Allied Universal Security Services – Houston, TX

Maintained front desk's concierge book to provide visitors with access to relevant local information.

Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy. Arranged for transportation to airport, for visitors. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Maintained energy and enthusiasm in fast-paced environment. Developed and maintained courteous and effective working relationships. Offered friendly and efficient service to customers, handled challenging situations with ease. Used critical thinking to break down problems, evaluate solutions and make decisions. Petty Officer Third Class 10/2000 to 04/2005

United States Navy – Norfolk, VA

Mentored, Trained and Supervised 30+ personnel while serving, providing positive guidance for professional and personal development.

Directed safe and secure operations of over millions of dollars worth of government property, resulting in no loss of equipment or negative incidents, for F-14(A-D) to F-18(A-F) on the East and West Coast.

Education

High School Diploma 05/1990

Jack Yates Senior High - Houston, TX