Charlene C. Lopez

Maryland, USA 240-***-**** ad2vxg@r.postjobfree.com https://www.linkedin.com/in/charlene-lopez-a594851b5/

Driven professional with valuable experience in areas of security operations, customer support, and office administration across various industries. Highly skilled in collaborating with a diverse range of stakeholders including clients, customers, teams, staff, vendors, contractors, and notable dignitaries. Adept at documenting and implementing processes, while gathering detailed information, entering accurate data, and presenting reports. Seeking to lever- age current transferable skillset and expertise to pursue a career in a remote-working environment.

PROFESSIONAL EXPERIENCE

Airtight Protection Service July 2023 - Present

Security Project Manager

I am responsible for managing various tasks related to supplies, mail and shipments, security and badging process, maintaining logs and filing, and other miscellaneous tasks. Some of my responsibilities include:

Placing orders for supplies, receiving, and distributing deliveries, returning packaging slips, and ensuring the proper distribution of supplies.

Managing USPS/UPS shipments, mailroom deliveries, and field mail. Processing picture ID badges for everyone on site, coordinating and processing background checks for subcontractors, and processing all forms for access to the project.

Managing employee submission, reactivation, and deactivation requests, badge pick-up, ECB ID status/issue notification/reminders, and ECB ID returns.

Providing updates on active project personnel to ECB upon request and conducting an annual security audit to review project badges and renew all confirmed active IDs.

Creating and maintaining various security logs and books, including badging, visit access, and a log showing who has seen the training video.

Reviewing physical documentation for US citizenship.

Taking and saving progress pictures every week and copying and sorting meeting packages for meetings as needed.

Pinkerton

Security Agent January 2023 - Present

Tailor concierge-level security to clients at company locations or events, while securing their residential perimeters.

Respond to emergencies, crises, threats, high-risk terminations, workforce disruptions, and natural disasters.

Prepare and submit detailed incident reports following any outburst, incident, occurrence, altercations, or variance that warrants documentation, while representing the company’s core values of integrity, vigilance, and excellence.

Carry out quality investigations, review CCTV, complete investigative reports, as well as responding to alarms.

Safely transport clients to/from company location and/or events, while monitoring and managing access controls.

Detect and report equipment deficiencies/failures, de-escalate tense situations, and calm down angry individuals.

Self-Employed WindsorMill, MD

Security Contractor August 2020 – June 2022

Offered close protection for various national network news talent and crews, during over 50 protests, rallies, and the presidential election season in Washington, DC between 2020 and 2021, and managing hostile work environments.

Worked with surveillance and counter-surveillance teams, delivering high-value escort locally and cross-country.

The Cogar Group Dahlgren, VA

Access Control Officer February 2017 - April 2018

Reported all security-related incidents, while controlling access to visitors, vendors, contractors, staff, or dignitaries.

Escorted an average of 45 visitors per day, patrolling buildings hourly, and performing after-hour security inspections.

ManTech International Corporation Ft. Belvoir, VA

Access Control Officer May 2016 - 2018

Structured/implemented industrial, information, and physical security services for DoD Missile Defense Agency.

Processed DoD CAC and Military badges using DEERS RAPIDS system, while operating and maintaining several intrusion detection systems, Advanced Multimax Access Group, DIAMOND II security system, CCTV, and so on.

Conducted hourly building patrols in sensitive areas, and after-hour security inspections for an area over 5,000 sq ft.

Promptly responded to emergency calls about personnel safety or environmental incidents.

Facilitated training programs, tests, and exercises for internal testing of operational plans, procedures, and policies.

Worked alongside the incident management team, while sharing and analyzing incident information, charting the frequency of incidents or emergencies, and subsequently alerting senior management to trends or potential problems.

SemperServe LLC., US State Department Arnold, MD

Security Escort February 2016 - April 2018

Provided security escort services in a cleared government environment, controlling access to 14 construction sites.

Efficiently screen and escort all personnel, various materials, and work tools within and/or to a construction site.

Observed construction workers as they accomplished daily construction tasks for any suspicious activities.

Examined all equipment, materials, and furnishings for use in specified areas, reporting security concerns to SSM.

CERTIFICATIONS

Private Investigator Certification, Train to Aim September 2017

Maryland Security Certified, Maryland Security October 2017

DCJS Certified, Virginia Department of Criminal Justice Services March 2017

EDUCATION

Prince George’s Community College Largo, MD

Associates of Arts in Business Administration May 2017

SKILLS

Technical skills: Microsoft Office suite (Word, Excel, PowerPoint, and Outlook), and Google Workspace (Google Docs, Gmail, Google Spreadsheet, and Google Form).

Clearance: Completed an FBI Background Check.

License: Maryland Handgun Permit.

Languages: Tagalog (Fluent), and English (Fluent).

AREAS OF EXPERTISE

Security and Escort Operations

Threat Monitoring & Investigation

Access and Crowd Control

Customer Support & Service

Emergency and Crisis Planning

Workplace and On-Site Patrolling

Disaster and Incident Management

Office Administration and Reception

Problem Identification & Escalation

Stakeholder Engagement

Case and Customer Management

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