KAREN ROBERTS-GAITHER

*** ******** ***** ********, ******** 703-***-**** (M)

ad2vx9@r.postjobfree.com

Over 20 years of work experience in the areas of Proposal, Senior Technical and Lead Technical Writer.

• As a technical writer and documentation manager, my responsibilities have included design, write, create, maintain, edit format, and update technical documentation, including basic online help, user guides (to include manual and brochure style), security configuration guides, white papers, graphics, design specifications, system manuals.

• Excellent communication and interpersonal skills with strong analytical ability and problem-solving capability.

• Wrote requests for proposals (RFPs) test condition catalogs and user manuals, developed System Life-cycle documents edited several organization-wide newsletters.

• In-depth knowledge and a complete understanding of business processes, defining vision documents, interacting with stakeholders, understanding user requirements, and articulating them into User Requirements Specifications. Sincere, well-organized, and self-motivated team player and quick learner with minimum learning curve.

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, XML, Visio, Adobe, Knowledge Link

Certifications Configuration Management certifications ISO 9001, SEI-CMMI

PROFESSIONAL EXPERIENCE:

Aerotek Frederick, Maryland March 2021-January 2022 Responsibilities

• Research, outline, write, and edit new and existing content, working closely with various engineering departments to understand project requirements

• Independently gather information from subject matter experts to develop, organize, and write procedures, technical specifications, process documentation, assembly instructions, and operations and maintenance

(O&M) manuals

• Responsible for organized tracking and storage of existing documentation

• Maintains standardized formatting for clear and concise documentation Analyze existing and potential content, focusing on reuse and single- sourcing opportunities

• Research and collect usability feedback from customers, engineers, and other stakeholders

PAE-ISR Sterling, Virginia November 2018 – November 2019 KAREN ROBERTS-GAITHER

603 Talmadge Court Leesburg, Virginia 703-***-**** (M) 703-***-**** (H) ad2vx9@r.postjobfree.com

2

Responsibilities

• Developed, edited, formatted, and maintained Work Instructions, System Requirements and System design Documents, Maintenance and Flight Manuals utilizing MiscroSoft Word.

• Ensure graphics, images, and content are correct an up to date.

• Tracked, updated, and implemented changes in the Engineering Change Request Database.

Zodiac Aerospace Sterling, Virginia Oct 2016 – October 2018 Technical Writer

Updated, formatted, and wrote user manuals, component maintenance manuals, service bulletins and temporary revisions. Responsibilities

• Reviewed and updated electronic drawings for changes against the Component Maintenance Manuals implementing updated changes into the manuals.

• Reviewed wiring drawings to incorporate the changes to the wiring due to upgrade of the components.

• Interviewed subject matter experts for all component upgrades and the (CMM) Component Maintenance Manuals.

Capitol One, McLean, Virginia Feb 2016 -Jun 2016

Technical Writer

Created, developed, wrote, and edited operational, instructional, maintenance, or user manuals based on input from Network SME’s. Responsibilities:

• Designed and wrote, complex parts of Network documentation.

• Provided subject matter guidance to teams and management.

• Provided leadership and expertise in the development of technical documentation, frequently operating at the leading edge of technology.

• Made recommendations for changes to existing formats

• Worked with SMEs to gather and organize supporting materials.

• Employed visual tools such as but not limited to diagrams, charts to ensure better communication to viewers.

• Worked with Training Manager/Delivery Personnel to make sure that materials were suitable for both self-paced learning and instructor- guided teaching.

• Applied and engaged multimedia training methodology where suitable.

• Supported department with other technical writing tasks. ASMR Research, Fairfax, Virginia Mar 2014 -Feb 2015 Functional Analyst

Documented findings of studies prepared recommendations for implementation for a new system, procedures, and organizational changes. Responsibilities

• Entered, transcribed, recorded, stored, and maintained information in KAREN ROBERTS-GAITHER

603 Talmadge Court Leesburg, Virginia 703-***-**** (M) 703-***-**** (H) ad2vx9@r.postjobfree.com

3

written or electronic/magnetic form.

• Analyzed data to identify or resolve operational problems.

• Consulted with end users regarding problems in accessing electronic content.

• Identified, analyzed, and documented problems with program function, output, online screen, or content.

• Gathered and organized information on problems or procedures.

• Analyzed data gathered and developed solutions or alternative methods of proceeding.

• Prepared manuals and trained workers in use of new forms, reports, procedure, or equipment, according to organizational policy.

• Designed, evaluated, recommend, and approved changes of forms and reports.

• Stored, retrieved, and manipulated data for analysis of system capabilities and requirements.

General Dynamics Information Technology, Arlington, Virginia Feb 2013- Feb 2014 Technical Writer

Responsibilities

Department of Homeland security contract reviewed and evaluated documentation and deliverables.

• Followed the regulations and policies for government publications, presentations, and correspondences. Followed DOD Manual For written material and correspondence.

• Ensured adherence to company and government quality standards.

• Incorporated quality assurance principles and methodologies.

• Maintained records and files of work and revisions.

• Communicated effectively with diverse audiences, to include senior officials, engineering staff and project management personnel as well as DHS officials.

SAIC, Chantilly, Virginia Feb 2012- Dec 2012

Senior Technical Writer

Established format, created templates, compiled technical data for use in routine documents or sections of documents test plans, procedures, and specifications.

• Worked with Senior Network Engineers to obtain data and update information for documents.

• Consulted with technical staff members daily to clarify that information obtained was correct and would meet the requirements.

• Maintained records of delivered documentation of files and maintained the revision history for all documentation stored in the databases.

• Participated on a proposal team, edit and revised proposals according to notes given by executives and other proposal team members.

• Used company templates for proposals to maintain a sense of consistency written the various departments

KAREN ROBERTS-GAITHER

603 Talmadge Court Leesburg, Virginia 703-***-**** (M) 703-***-**** (H) ad2vx9@r.postjobfree.com

4

• Assisted with creating graphic and visual for certain projects. Northern Virginia Community College, Annandale, Virginia Jan 2011 – Dec 2011 Technical Writer

Developed a variety of technical and project related documentation to include policies and procedures for security requirements for daily operations.

• Reviewed and edited documentation produced by technical and non- technical personnel.

• Ensured documents were accurate, completed, meet editorial specifications, and adhered to standards for quality coverage, format and style.

• Download documents from SharePoint and reloaded updated versions of all documents.

Fannie Mae, Reston, Virginia Aug 2010- Dec 2010

Technical Writer

Wrote, edited, and revised a variety of technical, user documentation, reports, and manuals for a wide range of uses.

• Collaborated with programmers, engineers, management during the design phase to gain the understanding of the product.

• Analyzed requirements of project to determine the types of documents in the repository.

• Maintained the version of each document stored in the repository. EDUCATION

BS, FERRUM COLLEGE

Contact this candidate