DEIDRE QUINN SHRM-CP, CSM

** ****** ******, ** ***

Chelsea, MA 02150

ad2vx8@r.postjobfree.com

617-***-****

SUMMARY Senior Human Resources professional Scrum Master with significant operational Human Resource experience. Able to drive performance process development planning with stakeholders and end users. Excellent liaison/interpreter with stakeholders and employees during the entire testing phases. Skilled in process design and redesign. Enthusiastic and committed testing professional who enjoys working directly with employees as a change agent in a fast-paced ambiguous environment. CERTIFICATIONS

HR Digital Transformation 7/13/2020

Global Data Integrity 7/8/2020

Digital HR Strategy 7/14/2020

Certified Scrum Master 12/2000

Diversity, Equity, Inclusion, & Belonging Certificate Program in process SHRM Certified Professional (SHRM-CP)

Atrius Healthcare 12/1/2021 to 12/6/2022 Payroll Manager, Newton, Oracle based Payroll System

● Large scale ADP Payroll System upgrade for medium size biotech company

● Manage team of Payroll Coordinators for bi-monthly payroll

● Worked proactively elicit project requirements from all applicable stakeholders and business users

● Work heavily with the international payroll team.

● Test Lead administering testing results and defects. Follow through with tracking and working to resolution in conjunction with Agile project team

● Functional test coordination, and status reporting for project Planet Professional – HRIS Analyst contract for Franciscan Children's Hospital 12/1/2019 to 2/1/2020

● Work with Kronos team for System upgrade

● Prepare documentation for upgrade testing

● Review Functional Specifications for system and create Test Plan

● Revise test scripts for use during testing phase Charles River Laboratories 6/25/2019 to 11/1/2019 HR Payroll Business Analyst, Wilmington, M Large scale ADP Payroll System upgrade for medium size biotech company

●Create Test Plan, Test Approach along with test scripts used for UAT during UAT

● Work with payroll team to remove implementation roadblocks during testing effort.

● Work heavily with the international payroll team. Act as Test Lead administering testing results and defects. Proactively gather and document system requirements as needed from Human Resources Business Partner

● Functional test coordination, and status reporting for project Northeastern University 10/1/2018 to 5/17/2019 QA Tester, Boston, MA Applicant Tracking System implementation of PageUp.

● Reviewed functional and technical requirements to create testing scope and define testing tools being used during test cycle

● Using Jira submit system defects to Developer monitoring through resolution

● Design testing scripts for Page Up Applicant Tracking System for all system modules

● Maintain Business Requirements for all system updates and design and execute testing scripts

● Execute all test scripts maintaining testing documents for audit purposes Bridgestone America 7/2016 to 6/2017 Senior QA Tester, Nashville, TN Implementation of first phase SAP Master Data Governance program of vendor harmonization

● Reviewed functional and technical requirements to create testing scope and define testing tools being used during test cycle

● Created test plan using Functional and Technical requirements. Circulated for approval from stakeholders and Business Leads. Updated as needed with new requirements with approval required from stakeholders for additions.

● Led business work group in reengineering of workflow process’ to include Best Practices for new Master Data Governance (MDG) across initial target business units

● Created and tested all test scripts for initial Information Steward (IS) implementation in conjunction to MDG Go-Live

● Utilized HP ALM for testing, defect tracking and defect resolution.

● Monitored all HP ALM activity to identify potential work blockages and flows. Addressed issues that develop and present issue to stakeholders if issue is not resolved

● Presented weekly accomplishments to stakeholders outlining completed tasks and open tasks

● Initiated Agile methodology within testing and development team when possible

● Manual Tester for MDG initiative to integrate vendors onto one ERP platform

● Coordinated and supported UAT testing with business users from initial HP setup, User training and defect tracking and resolution

● Test data, functionality and workflow of MDG with minimal defects Bridgestone America 7/2015 to 1/2016 QA Test Lead, Nashville, TN Creation of new qualified and nonqualified retirement plans. Creation of new job rating bands for select employee group

● Worked with HR to implement a new job rating for targeted positions

● Created new jobs within OM migrated target employees. Loaded new data and tested data functionality. Reported defects HP ALM and worked with development team to clear defects in a timely manner

● Worked with ABAP Consultant to create and test all job ratings and 401K enrollment with Fidelity 401K vendor

● Provided detailed User Accept training for business end users including Acceptance Criteria, Test Scripts, HP ALM administration and defect resolution with development team Haemonetics 12/2014 to 5/2015 eTime Test Lead, Braintree, MA Implementation of ADP eTime and Attendance module for North America employee base of medical device manufacturer

● Created Test Plan outline test metrics, tools and methods using Functional and Technical specifications. Documented all system updates for workflow and processes including all newly approved processes.

● Set up all initial HP ALM testing documents, test data and requirements traceability.

● Created and executed all test scripts and documented system defects using HP ALM

● Monitored daily testing activity to identify potential roadblocks and to ensure team was on track to meet deadlines

● Liaison for stakeholders and testers to ensure open communication between teams

● Worked directly with developers to resolve defects or create approved workaround

● Created all training material for eTime process for use by UAT testers and end users

● Ongoing support for users during Hypercare period Bridgestone America 1/2012 to 8/2012 QA Test Lead, Akron, OH Large scale SAP Payroll implementation for North America employee base including Benefits, Employee/Manager Self Service and Business Warehouse. Included creation of new financial business units within SAP

● Facilitator and Test Lead for all testing activities related to implementation of SAP Payroll, Benefits, ESS/MSS, and BW

● Worked with Stakeholders to define testing requirements and defect resolution

● Create training documents using uPerform for use by end users

● Created all testing strategies from user requirements groups, gathering data requirements for script creation, unit, quality, User Acceptance, Regression and parallel testing.

● Managed and mentored a multi-national testing team through numerous system issues and tight deadlines

● Worked with end users and project team to clarify end user and business requirements as related to testing

● Document changes made to business process plans during defect resolution

● Worked directly with union representatives and the collective bargaining unit for plan acceptance.

● Tracked and managed defects to resolution using HP Solution Manager. Provided weekly status updates to stakeholders

● Created parameters for HP Quality Center for script creation, execution, defect reporting, resolution and retest. Script execution status provided to stakeholders weekly

● Created and implemented issue escalation process utilized by project team NORTHGATE ARINSO, Norcross, GA 6/2005 to 11/2009

Employee of international leader in HR technology and outsourcing provider. Business Consultant, Computer Associates

Conducted GAP analysis with client stakeholders and reporting Subject Matter Experts which resulted in creating streamlined and standardized report requests and fulfillment processes

● Measured in a 32% reduction in global Business Process Operations (BPO) staffing and a 23% increase of client Scorecard satisfaction

● Created training material and executed global WebEx sessions for multi-country (Latin American, China, Poland and US) service centers on new Standard Operating Processes and report fulfillment

● Facilitated global workshops to re-negotiate Service Level Agreement with executive stakeholders resulting in an increasing profitability

Consultant, Energy Future Holdings

Large scale international payroll

implementation for energy company

● Developed Train-The-Trainer program for use by non-technical client trainers in companywide roll out of newly implemented HRIS system to end users under tight deadlines and system performance issues

● Lead project team of trainers and developers to create comprehensive end user training manuals for Personnel Administration, Payroll, Organizational Management, and Benefits modules highlighting client customization.

● Implemented successful training course for trainers of Time Management, Personnel Administration and Benefits modules resulting in smooth transition to internal trainers

● Supported training effort during end user roll out and acted as a liaison to developers to clarify user issues and define system errors

● Conducted training for NGA shared services unit on client specific needs and created Go-Live strategy for error free support transition

● Developed Train-The-Trainer training documents and tools packaged for union employees

● Lead team to design workflow processes for all actions to flow into SAP. Worked with international development team to ensure integration

Functional Lead, Agilent

Medium size biotechnology company payroll and outsource implementation

● Worked with a collective bargaining representative to devise benefits offering. Presented to union and management for approval

● Lead technical team for development of complex vendor interfaces.

● Conducted all interface testing to vendor specifications within aggressive deadlines.

● Worked with clients to smoothly transition to the HRO environment.

● Lead team to design workflow processes for all actions to flow into SAP. Worked with the development team to ensure integration.

Functional Lead, Momentive Performance Material

● Lead workshops to document customization of the Momentive system to meet global configuration needs of all internal customers.

● Conducted client and team to blueprinted requirements for Personnel Administration and Benefits module.

● Configured Personnel Administration and Benefits module according to global footprint.

● Lead testing of global configuration to ensure meets clients’ specifications.

● Responsible for development of all training material and facilitated sessions for client on site and via WebEx utilizing uPerform

● Created comprehensive Leave of Absence program for both union and non-union employees Functional Lead, Adidas Group / Reebok

Payroll implementation for sporting apparel

company to same platform or new owners

● Lead workshops to document customization of the Adidas system to meet global needs of newly acquired Reebok.

● Blueprinted requirements for Personnel Administration module.

● Configured Personnel Administration module according to global footprint with local customization.

● Lead testing effort and conducted testing with clients for user acceptance.

● Created end user training strategy developed training material and conducted end user training workshops

● Created PeopleSoft to SAP translation

tables.

Consultant, Gerdau Ameristeel

International payroll implementation for energy company

● Reviewed and analyzed client needs for Time Management and Benefits module

● Configured Benefits module

● Worked directly with clients to Blueprint Payroll, Benefits and Time Management modules for US and Canada.

● Configured Time Management module with negative time for 74 locations and 24-hour operations for union and non-union employees

Consultant, Hospira Corporation

Payroll, Benefits and Time implementation for mid-size biotechnology firm

● Analyzed requirements and configured Personnel Administration and Benefits according to global footprint.

● Worked with end users to ensure system configuration was customized to country specific compliance requirements.

● Tested and made corrections to configuration to enhance functionality and ease of use for end users.

● Analyzed clients existing Organization Management requirements and configured structure AFFILIATIONS Society for Human Resource

Management Boston Scrum Alliance

EDUCATION BA, Boston College,

Chestnut Hill, MA

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