MICHELLE MARTELLA

TAMPA, FL / Cell: 813-***-**** / Email: ad2vwu@r.postjobfree.com

Business Analyst seeking to continue my career in working with Business and /or Technology bridging Gaps between the Business, Technology, Users and Customers.

I enjoy practicing continuous improvement and actually welcome change! I am comfortable with providing insight and recommendations based on data-driving information to aide in strategic business decisions that are profitable, sustainable and resilient.

SKILLS:

Microsoft Suite (Excel, Power Point, Word) - JIRA - Share Point - Visio Confluence Scrum/Agile Methodologies -Visio - Reporting / Dashboards, UX - Executive Summaries, Management / Leadership Business Analysis – Data Analysis – Figma - Confluence -SharePoint - Creating Processes and Procedures· Problem Solving - Business Impact Analysis - Risk Mitigation - Disaster Recovery - Requirements Gathering · Problem Solving Continuous Improvement · Strategic Planning - Workflow Analysis – Communication/Interpersonal

EXPERIENCE:

CITI - Tampa, FL June 2020 - Present

Business Analyst

Liaison between Business, Product Owner / Users, Development Teams and UI/UX Designers to gather requirements and collaborate to develop sustainable and profitable products and services.

Enforcing Compliance Policies and Risk mitigation detection

Developing Processes, Procedures and Workflow Documentation for Teams

Works with Product Owner and Development Teams from Planning to Release leveraging Scrum/Agile

Creates Jira User Stories

Provide guidance to Teams on working in a Scrum/Agile environment

Data Analysis and Data Modeling

User Accepting Testing and Test Scripts

Creates Instruction Guides, Policies and Procedures in Confluence and SharePoint

Coaching Team Members on Compliance and Risk Mitigation

Scrum Master (Stretch position)

Coached and Trained Team Members

Facilitated Sprint Daily Standup, Backlog Grooming, Planning and Retrospectives to mitigate risks and aid continuous improvement.

Assisted Product Owner and development team in planning

Lead the scrum and development teams in self-organization

Measure and Monitor Teams maturity, and encourage continuous improvement

Public Service Credit Union (PSCU), Tampa, FL Sep 2019 - Apr 2020

Senior Business Analyst

Collaborated with Stakeholders to elicit and analyze business requirements to produce and develop Jira User Stories and provide complex business scenarios

Prepared and developed cross functional diagrams, workflows, analyzing data and creation, development of Epics and User Stories

Analyzed artifacts, Architectural diagrams, process flows, use cases, user interface requirements, TDDs and FDDs documentation to assist in Feature creation for Epics and Jira Stories

Facilitated Story Grooming and Pointing with Development Teams

Researched information gathering and analysis of Requirement

Facilitated Sprint Daily Standup, Backlog Grooming, Planning and Retrospectives

Served as a Liaison to extract, analyze and translate information between Businesses Functional and Technical Stakeholders to refine requirements and prioritize activities to create a Roadmap

Conducted BIA collecting data, processes, procedures and formulated reports.

Collaborated with Business to gather and collect information (BRDs)

Conducted Business Impact Analysis for Functional and Technical Teams

PricewaterhouseCoopers - (PWC) -Tampa, FL October 2018 to April 2019

Business Analyst

Conducted Business Impact Analyses against potential Risks and developed Continuity Plans

Ensured process measures and metrics captured for reports

Analyzed and facilitated testing of applications resolving data validity, integrity, and functionality of applications in multiple database warehouses

Created reports, presentations and Executive Summaries providing results, identifying gaps and inefficiencies and recommendations for Stakeholders

Facilitated testing of applications resolving data validity, and integrity

Prudential Financial Services, Newark, New Jersey October 2013 - Feb 2018

Business Analyst

Liaison between Business Unit and Development teams to understand, analyze, evaluate, document, and translate requirements and capabilities to Stakeholders and insuring compliance standards

Created and Developed a Business Impact Analysis Tool based on DRII Best Practices and Standards

Conducted BIA collecting data, processes, procedures and formulated in report structure for analysis

Collaborated with Business Units to gather and information (BRDs)

Conducted Business Impact Analysis and translated information into Business Continuity Plans identifying common Risks for each Business Function

Implemented ITSM processes utilizing ITIL foundations to increase reliability, sustainability & productivity.

Evaluated existing IT policies, procedures, and guidelines to identify Gaps

EDUCATION:

Gibbs College, Livingston NJ

Associate in Applied Science Degree – Business Administration and Management

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