Shervita L Dunmore

Washington, DC *****

ad2vvw@r.postjobfree.com

202-***-**** cell 202-***-**** home

SUMMARY:

Dedicated, resourceful professional executive assistant with over 10 years of extensive experience in managing multiple calendars and administrative support functions. Excellent organizational and interpersonal skills. Readily develop rapport with superiors, colleagues, and customers. Proven ability to work individually and collectively as a team. Effective communicator with the ability to juggle multiple tasks in a fast-paced environment. Recognized for professionalism, positive attitude, commitment to excellence, a team player, a can do attitude and demonstrated ability to communicate effectively with senior management and customers.

PROFESSIONAL EXPERIENCE:

Residential Director/Manger Truearms

12/17 – Present

Home Manager directs and manages the operations and activities of the home to comply with all rules, regulations, and policies that apply. Exempt employee status.

l Supervise in home staff (Admin Assist, Direct Care Aides (4), & Cleaner/Maintenance)

l Make sure the assigned duties of staff are completed

l Working with DBH as they implement, refine, review, and modify processes and systems.

l Analyzing data and processes to look for and better understand problems.

l Responsible for fiscal management of the home

l Set staff schedule

l Coordinate/Participate trainings for staff to ensure their certifications are current

l Establishing and enforcing budgets and timelines.

l Ensure maintenance of the home is completed in accordance with the schedule

l Working to optimize processes and ensure budgets are used effectively.

l Process payroll and maintain required time and attendance records

l Adhere to DBH, policy, procedures, and regulations

l Perform other duties as directed/required

Executive Assistant Catch of The Day Evangelistic Ministries

03/10 – Present

Recruit and train several people to help execute plans, steps and tasks. Determine the steps and tasks needed to accomplish objectives in a timely manner. Present at planned meetings, events or occasions.

l Support and assist CEO with all major projects.

l Check for correspondence at PO Box in Clinton, MD.

l Sort, review, screen and distribute incoming and outgoing mail

l Prepare, compose and ensure timely responses to all inquiries.

l Prepare direct mailings media marketing, advertising and promotions.

l Send newsletters, run promotions, manage event registration with Constant Contact.

l Type, edit, and distribute agendas and minutes for meetings.

l Establish, maintain, and update files, databases, records, and other documents.

l Produce power point presentations for meetings, conferences and conventions.

l Train and supervise volunteers in administrative duties, as and when required

Administrative Assistant Giant Food Corporate Office 06/07 – 08/2010

Provided administrative support to the (2) Consumer Affairs Department Manager, Customer Service Supervisor & Customer Service Specialists. Distributed emails, letters & comment cards to Customer Service Specialists for research and follow up. Processed standard letter responses & closed open work cases. Answered multi-line telephone system in the Consumer Affairs Department and Customer Service s Department for sales and order taking. Responded to questions regarding various services, and directed calls to various offices. Handled packages, photocopying, and light typing, send and receive faxes. Opened and distribute all mail within department. Organized and set-up for meetings.

l Read a large volume of comment cards, emails and letters in database.

l Scanned and categorized large volumes of comment cards and letters into database.

l Prepared and mailed gift cards and/or coupons to customers.

l Responded to questions regarding various services, and directed calls to various offices.

l Prepared and processed expense reports.

l Received and processed orders for approximately 50 orders daily.

Executive Assistant Levick Strategic Communications 07/06 – 06/07

Managed and maintained calendar for both the Human Resources & Accounting Manager. Started and completed new hire employment documents. Provided assistance in the areas of employment, affirmative action, salary and benefits administration, employee events, or employee communications. Updated the appropriate forms when an employee received a promotion or switched health insurance plans. Responded to questions about human resources issues, or referred question to appropriate person. Provided authorized information from the employee's personnel records when requested by credit bureaus and finance.

l Performed posting of cash receipts, expenses, or other transactions to journals or ledgers and verified accuracy.

l Provided executive administrative support to the Human Resources Manager & Accounting Manager.

l Reviewed invoices, bills, vouchers, or other documents for corrections before entering into database.

l Sorted and filed documents, and performed calculations.

l Analyzed, verified and posted transactions to journals, ledgers and other records.

l Prepared reports for managers within the organization.

Executive Assistant SAIC(Aerotek Professional Services) 02/06 – 06/06

Provided executive administrative support to the Director of Construction & Project Management and Sr. Project Manager. Managed and maintained calendar by accepting meeting request and sending meeting request on behalf of the Director of Construction & Project Management, Sr. Project Manager & all Project Managers. Processed and allocated emails on behalf of the Director of Construction & Project Management and Sr. Project Manager. Coordinated and prepared all travel arrangements for Director of Construction and Project Managers. Screened telephone calls and retrieved all voicemail messages. Read and analyzed memos, invoices, letters and reports in order to determine their significance and allocate them appropriately.

l Organized and prepared documents for review to support Construction & Project Management team monthly video & audio conferencing meetings

l Prepared appropriate Logistics documentation and reports for management in Tririga 8i.

l Scanned invoices, estimates and work orders into database and distributed to Project Managers.

l Served as liaison between vendors, business and accounting offices to ensure all paperwork was in ordered and transactions occurred in a timely manner.

l Prepared and processed expense reports.

Purchasing Agent/Administrative Assistant Northrop Grumman 08/05 – 01/06

Filed maintenance and distribution of purchasing documents. Processed expediting report to resolve open orders with vendors and end-users. Acted as liaison between vendors, business and accounting offices to ensure all paperwork is in order and transactions occur in a timely manner. Performed complex procurement and parts distribution duties. Responsible for tracking shipments, ensuring that it has reached destination in timely fashion. Processed open purchase orders report daily.

l Maintained open purchase orders and prepared purchase requisitions and material releases for parts procurement on all emergency and non-emergency items.

l Prepared appropriate Logistics documentation and reports for management.

l Prepared routine weekly status reports on emergency/non-emergency orders consisting of quantity of output for management.

l Worked closely with vendors to have accurate completed orders. Update orders in TXbase system daily.

l Approved/disapproved invoices for payment.

Office Administrator Restoration & Maintenance 04/04 – 07/05

Provided administrative support to the CEO/President and support staff in maintaining daily records and business logs; maintain up-to-date customer files. Served as point of contact with property managers, outside vendors, and contractors to maintain billing relationships. Organized and maintained office-filling system. Ordered/maintained all office supplies. Performed procurement to order all cleaning supplies for the company. Maintained up-to-date employee files. Tracked work requests via the remedy systems and reported the results to management.

l Prepared proposals for the Sales Department.

l Prepared scheduling of jobs for the Sales Department.

l Assisted Accounting Department with Accounts Payable/Accounts Receivables.

l Tracked work requests via the remedy systems and reported the results to management.

l Processed open work orders and coordinated schedules for the Sales Department.

Officer Manager/Billing Specialist Gotham Building Maintenance 02/97 – 04/04

Provided administrative support to the Vice President and General Managers of the company. Served as point of contact with property managers for 10 buildings. Served as contact person with outside vendors and contractors to maintain billing relationships. Managed warranty contracts and ensure timely repair on equipment. Organized and maintained office-filling system. Maintained up-to-date employee files. Performed procurement to order all cleaning supplies for the company. Ordered/maintained all office supplies. Entered maintenance request in the remedy system and updated the record when the request was completed.

l Responsible for Accounts Payable/Accounts Receivables and the General Ledger Reports.

l Tracked all expenditures and create GL reports.

l Assisted Human Resources Department with personnel.

l Processed payroll with an outside service provider for over 400 employees.

l Coordinated travel arrangements for all executive staff.

l Supervised immediate office staff and 10 building supervisors.

Legal Assistant Legal Support Services, Inc. 01/95 – 02/97

Assisted the CEO/President in maintaining daily records and business log; maintain up-to-date customer files. Answered multi-line telephone system for a busy Legal Assistant Center, responded to questions regarding various services, and directed calls to various offices. Scheduled appointments for customer; ordered/maintained office supplies.

l Responsible for Accounts Payable/Accounts Receivables.

l Served subpoenas locally and nationwide; prepared proofs of service and file at the appropriate court agencies.

l Provided local and nationwide Document Retrieval, Research, Fillings, Patent/Trademark Search, Investigations, Court or Agency Watch, and Skip-Trace/Asset search for various agencies.

EDUCATION:

Certificate Chamberlain Career Center Business Management/Marketing

Diploma Eastern High School General studies

SOFTWARE SKILLS:

MS Office Professional Suite; Remedy; Tririga 8i; Filemaker Pro; IBM Platform & Macintosh OS 8.0; Lotus AMI Pro for Wi ndows; Lotus Notes; TXbase system; Power Center (Data base).

PHONE SYSTEMS SKILLS:

Exectone, Triad-Vodavi, AT&T Meridian

DATA ENTRY SKILLS:

IBM Ducas System, Izectec Digital Systems

CERTIFICATION / LICENSES:

CPR / AED Adult & Child, First Aid, Food Handlers / Safe Serve License

References Available

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