CONG TRAN

QUALIFICATIONS

• Enthusiastic international business leader with 30+ years of experience in consulting, training, supervising, marketing, sales, business development, account management, supply chain management, channel management

• Entrepreneurial spirit: founded a business, took ownership, and collaborated with investors and partners in multiple business strategies to increase values to the customers

• Proactively providing excellent customer service to resolve their needs, developing and maintaining customers’ satisfaction

• Outstanding training and communication skills, comfortable interacting, coaching, and resolving conflicts with customers and coworkers from diverse backgrounds for the common goals, direction, and strategies of the company

• Flexibility and adaptability in handling priorities under stressful deadlines and situations EDUCATION

University of Economics Ho Chi Minh, Vietnam Jul 2002 Bachelor of Arts in Business Administration

University of Ho Chi Minh City Ho Chi Minh, Vietnam Jul 1992 Bachelor of Arts in English Linguistics and Literature WORKING EXPERIENCES

TTEC Services Corporation Mar 2023 – Jun 2023

Schwab Professional

• Dealing with Charles Schwab (and TD Ameritrade, who merged with Charles Schwab lately)’s clients for their enquiries relating to their accounts, information on their trading and balances, creating new accounts, logging in their online accounts and other general areas that clients are interested in or want to know more. TTEC Black Canyon office, Arizona Mar 2022 – Feb 2023 Meta Platforms Marketing Professional

• Supporting advertisers in setting up Ad campaigns that are best suitable to their Marketing strategy and business objectives, using Meta’s well-proven processes and tools (CRM) and follow-up in implementing and fine-tuning the Ad campaigns when and where applicable and appropriate.

TTEC HealthCare Solutions, Inc Black Canyon office, Arizona Sep 2020 - Feb 2022 Customer Service Representative

• Identifying and handling customers’ needs to resolve their issues, claims, and educating customers on different healthcare options

• Providing world-class customer experience for Blue Shield of California (BSC) members using online tools and applications

• Supporting other agents with BSC relevant contents while adhering to the company’s processes, guidelines, and regulations Business Network International (BNI) Ho Chi Minh, Vietnam Jan 2013 - Jan 2019 Consulting Director & International Trainer

• Delivering innovative strategies to target new and current members’ personal, professional, and business development

• Communicating key concepts, not just words, and interpreting international guest speakers’ messages in national conferences using simultaneous interpreting skills, MC abilities, industry expertise, and high level of concentration to more than 1,000 participants

• Translating BNI Int’l professional networking models to help BNI Vietnam members find collaborative opportunities, form trusting business partnerships, increase business referrals and support one another to achieve business goals

• Training for international business professionals in BNI Cambodia, BNI Laos, and BNI Philippines to enrich their business networking and BNI-related tools and skills using excellent leadership, public speaking, multicultural communication, organization, and adaptability skills

GXO Corporation Ho Chi Minh, Vietnam Jun 2016 - Dec 2018 General Director

• Co-founding and managing an app-based transportation network, similar to Uber, to help motorbike riders earn money fairly, help users request rides or deliveries in a timely manner, and restaurants and shops increase customers and revenue streams

• Managing the services and product development stages, identifying market opportunities to adapt the services and Apps to customer’s pain points, and address feedback to meet customers’ expectation and satisfaction

• Developing financial projections and budgets to create cost-efficient services and ensure long-term solvency

• Increasing the company’s funding by proposing the quality, passion, commitment of the founders and services to investors

• Implementing multiple Marketing strategies by networking and conducting customer discovery and market research

• Overseeing business operations, supervising mid-level managers and leading 5 departments in achieving milestones

• Entering strategic partnerships with investors, businesses, e-wallet service providers (MoMo) to leverage the partnerships’ 10 million subscribers and 3,000+ merchants as business users and partners Norma Pacific Asia Pte Ltd Ho Chi Minh, Vietnam Nov 2011 - Dec 2015 Chief Representative

• Streamlining and delivering sustainable business model after specifying the best products for Oil & Gas customers and a Thermal Power plant project with business value worth USD 500,000.

• Arranging marketing and PR events to enhance brand awareness in the local market

• Establishing 8 distributors to serve wider market coverage and applications

• Driving revenue up to $1.2 million in the first year of operation, increased by 20% annually from the second year by identifying business growth opportunities and developing strong relationships with internal and external stakeholders

• Managing nationwide operations and budgets to meet approved guidelines and save cost by 40% Thermo King Ho Chi Minh, Vietnam Aug 2007 - Apr 2011 Country Manager

• Monitoring, supporting and training for the authorized and exclusive dealer.

• Conducting sales forecasts and collaborating with 3 Thermo King factories on inventory management, orders, logistics, and finance to get the best pricing and credit terms as well as maintaining long-term relationships with suppliers and customers

• Achieving the business volume at around $2 million annually

• Winning a competitive bid among 3 competitors by applying a value-based-sales approach with Vietnam Railway Corporation for the order of 60 Rail Air-conditioning (worth $2 million) and 14 units of truck refrigeration systems (worth $100,000)

• Maintaining the growth rate at 15 – 20% year-on-year actual sales revenue

• Delivering exceptional customer experience by actively taking part in the Asia Pacific region customer satisfaction surveys to facilitate the market companies to take proper and timely solutions for issues or concerns raised by end-customers Tetra Pak Vietnam Ho Chi Minh, Vietnam

Supply Chain Manager for Capital Equipment - Commercial Dept. Jan 2004 - Jul 2007

• Issuing project contribution calculations and commercial offers to help the cross-functional managers make decisions about financing and offering production lines

• Managing the logistics for capital equipment

• Chairing the monthly Capital Equipment Forum

• Managing Capital Equipment Rolling Forecast (monthly and yearly)

• Leading the Event-Driven Customer Satisfaction Survey program for all the Capital Equipment installation projects to increase productivity and profitability by evaluating customers' expectations and their level of trust and loyalty to the company

• Achieving sales of Capital Equipment worth $6 million on yearly average

• Reaching 90% accuracy for Capital Equipment rolling forecast to make informed estimates and predictions in the direction of future trends by carefully studying the market and closely work with clients and functional Departments in the company Business Development Manager - Processing Dept. Mar 2001 - Dec 2003

• Managing components, modules and plant sales for liquid food processing lines

• Formulating the Sales Contract in both English and Vietnamese for Tetra Pak Vietnam

• Project sales for 6 dairy plants from green-field status, worth $25 million

• Aftermarket sales for keeping equipment in perfect operating conditions PROFESSIONAL TRAININGS

LPE - Leading Performance Education Ho Chi Minh, Vietnam Dec 2016 Master NLP Coach, Practitioner and NLP Therapist

John C. Maxwell Leadership Ho Chi Minh, Vietnam Jun 2013 Certificate of Completion - 21 Irrefutable Laws of Leadership Ingersoll Rand Bangkok, Thailand Sep 2009

Certificate of Completion - Solution Sales

Ingersoll Rand Shanghai, China Oct 2008

Certificate of Completion - Roadmap for Change

Ingersoll Rand Phuket, Thailand Sep 2007

Certificate of Completion - Customer-focused Selling & Lean Six-Sigma Right Management Consultants Inc. Ho Chi Minh, Vietnam May 2006 Certificate of Completion - Seven Habits of Highly Effective People

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