Radhika Deshpande

714-***-****

ad2vv9@r.postjobfree.com

Summary:

15+ years of professional experience in Software Quality Testing. Currently working as a Test manager / Project Manager with proven track record of successively leading teams for Manual and Automation testing for clients across Finance, Healthcare, Pharma and Hospitality domain. Experienced in managing multiple projects, leads, vendors, onshore and offshore project teams for complex IT projects delivering high deliverables. Successfully built and maintained client relationships.

Skills:

Quality Assurance Management, Process Change Management, Training and Mentoring,

Microsoft project, Office 365, Confluence, Power point JIRA, ALM, SQL, AWS Redshift, ETL, Tosca, Selenium, Postman API Platform,

*From Project Planning and Source Code Management to GitLab - CI/CD, Monitoring, and Security. End-to-End Software Development Application.*

Professional Summary:

Wyndham, Parsippany, NJ

QA Manager/Project Manager Sep 2021- Present

Working as QA Manager at Wyndham Hotels and Resorts for supporting Reservation, Booking and Loyalty programs. QA team was involved into Data, Integration and API testing for various third-party venders, Workflows validations and data mapping and

AWS- ETL Process,

Responsibilities:

Effectively managing onshore & offshore QA leads/teams with 20 team members across multiple projects in Agile Environment.

Oversaw business transition project and used available resources to maximize benefits of organizational transformation.

Complied with all established business transition protocols and standards while proficiently executing day to day activities.

Ensured Test planning and overall test management for project using JIRA.

Provided integration testing between Central Reservation System, Booking Systems, Rate Plan Systems involving end to end testing with other Wyndham’s hospitality Products.

Involved in tracking progress and mentoring teams throughout the software development lifecycle phases including test development in functional, system, integration, regression, release qualification execution, reporting, debugging, root cause analysis, and maintenance.

Improved team efficiency by testing early, often and leveraging automation.

Ensured with optimal focus on test plan, test data, test cases, traceability and overall test execution cycle.

Ensured that the testing teams are doing effective defect tracking using issue log / defect log and coordinating with the development team for bug fixing to ensure closure and Publishing Test results and related Metrics.

Merck, NJ June 2018 – Aug 2021

QA Manager

Worked as QA Manager to provide testing coverage and support for two large scale projects. Main focus was validations of “My Merck Accounts” (MMA) web portal which was built for User Registration, Onboarding and Enrollment Management for Merck’s Internal as well as External Users. MMA portal provides a simpler and robust platform to enhance Merck customers account and enrollment processes enabling the ease of doing business and thereby increase in business revenue opportunities.

Responsibilities:

Building and managing teams starting from 10 to 20 team members on-site and offshore.

Efficiently managed Estimates, Budgets, Schedules on QA for multiple projects.

Introduced best practices, Agile methodology to stream lined Development and QA processes.

Initiated to bring automation tool Tricentis TOSCA to support end to end and regression testing.

Formulate change management strategies and ideas by coordinating with team of 6 members to achieve defined outcomes. Collaborated with multiple stakeholder teams to understand business requirements and translating user needs into business use cases, flow charts, roadmaps, conduct daily stand ups/triage calls, Agile ceremonies, Demos, presentations to multiple stakeholders.

Organizing and running daily stand-up call with multiple involved teams and if required all SMEs to track and communicate daily status on the progress of the projects.

Managed Test planning and overall test management for My Merck Account – all Merck’s external and Internal user registration project using test management tool ALM for functional manual testing.

Initiated to bring automation tool Tricentis TOSCA to support end to end and regression testing.

Experience with all modules of TOSCA like Requirements. Test Cases, Test case design, Execution list.

Experience with TOSCA XScan wizard, Tbox features, action modes to automate test cases, build and maintain libraries.

Successfully full field Business expectations, delivered Quality product despite time and resource constraints.

Ensured team’s continuous improvement through knowledge sharing, training and creative problem solving

Built Goodwill, Trust and received high appreciation from client & business.

Fujitsu North America Inc., VA May 2015 -June 2018

QA Manager

Worked as QA manager in Test Management and supporting Project Management Office (PMO) activities at the Department of Veterans Affairs, Office of Asset Management and Portfolio Management. This web application was to support portfolio managers as well as customers to set their investment objectives and constraints on target asset allocation and allowing customers to monitor portfolio updates and periodic reports, make investment changes as required. Collaborated with Business & Development teams to provide optimal test coverage and support on new features and enhancements to existing systems like integration with vendors services like Bloomberg Market Data, through which portfolio management team could monitor and analyze real-time performances.

Responsibilities:

Responsible for designing Test Strategy, Test Plans, and validating written Test Scripts.

Lead a team of QA analysts for Executing and validating test scripts using ALM

Actively involved in functional testing, regression testing, end to end testing.

Managed prioritization for user stories using backlogs, Sprint backlogs, Burndown charts using JIRA Agile tool.

Participated in the testing effort at all the stages of SDLC (Agile model) and documented the test requirements, test results using HP Quality Center.

Verified Test scripts to automate the functional scenarios to support Regression testing.

Maintained traceability between test cases and requirements.

Managed manual testing to verify Browser compatibility, Application download, UI, Functional, Performance, installation, network performance Verification and validation processes for mobile apps by running test cases for IOS Platforms used iPhone and iPad.

Involved requirements mappings & test cases to verify the ETL processes using Informatica.

Designed and executed SQL queries for ETL Process using Informatica to extract the needed test data to validating the data accuracy, reviewed data models for testing strategies, identified defects and errors in data prior to data processing, understands data models and excels at transformations. Collaborated with back end and database testers. Verified data completeness and transformation rules.

Supported User Acceptance Testing and Production Verification Tests for every release cycle.

American Mortgage Bankers Corp, Long Branch, NJ Apr 2014 – Feb 2015

QA Lead Analyst

American Mortgage Bankers Corp. offers a wide range of Home Loan Mortgage Origination programs. The company wanted to develop Web Application to improve its mortgage process efficiency which would cover all aspects of the loan application flow from Mortgage Origination, Capturing Loan Application Data to Processing and Generating the Loan.

Responsibilities:

Participated in Business requirements reviews meetings and identification of key scenarios for functionality testing

Designed Test Scenarios, Test Cases and Test Matrix documents analyzing the Use Cases

Responsible for Manually testing the entire application for GUI, Functionality, Business Logic and Use case adherence

Responsible for Defect Reporting, Tracking and interacting with the development team and the real-time users to implement the entire Test Management process

Designed Test Scenarios, Test Cases, implementing the required checkpoints and updating them from time to time

Used SQL and SQL for extracting the required data related to testing, test dataset creation and verification

Did Manual Mobile application testing for IOS platform using iPhones and iPad

Peer review meetings, defect triage, requirement reviews, training & updating the senior management with testing status were some additional responsibilities

Worked with on-site and off-shore resources and supported UAT testing

Indus Valley Capital, NJ Jul 2012 – Mar 2014

Software Tester

The project involved upgrade of the legacy system to accommodate all value-added web applications to the E-Portfolio functionality. E-Portfolio provided real time web-access to the firm’s legacy members or investors with account information, including account activity, investment and portfolio monitoring and generating Reports. ETL and API testing was a major part of this project.

Responsibilities:

Worked as a liaison between the Users and the different teams involved in the application development for better understanding of the business and IT processes.

Met with clients & Stake Holder groups to determine User Requirements and goals.

Reviewed Business documents and identified AS-IS and TO-BE by doing Gap Analysis with the project management team to understand Business goal and demonstrated visual models using UML.

Involved in project management methodologies such as Data modeling process, conceptual data modeling, activity modeling.

Performed requirements gathering from the business users of the system while adhering to SDLC (Software Development Life Cycle) industry best practices.

Responsible for creating and reviewing test cases, change management process, Version control, monitoring and tracking progress of all the team members to maintain the quality of the project.

Interfaced with market data team to generate reports and aggregated views.

Analyzed portfolio by extracting Market data from internal Data Warehouse and verified the system is generating the graphs for investors using pricing data and see historical trends for instruments such as equities, fixed-income products.

Collaborated with reporting team to use market data analysis to accurately report financial performance of investments for the client’s portfolio.

Used MS Excel to create a field-to-field data map, Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities.

Reviewed Test Plan, Test Cases. Performed functional testing, Integration Testing and validation, reviewed Release plan.

Assessed project issues and identified solutions to meet productivity, quality and customer goals.

Trade Portal, Irvine, CA Feb 2007– Jun 2010

QA Analyst

Equities Trading System: Trade Portal is a brokerage firm. This project was designed and developed for e-trading platform for equities for customers of the brokerage firm. The system routes orders and trades, including strategy / algorithmic trading orders, from sales systems to market facing systems and provides market data and sophisticated tools and user interfaces for trading. Internally the system consisted of multiple threads managing sales interfaces, client-side orders, market side orders and market side interfaces.

Responsibilities:

Determined user, business and functional requirements.

Created use case documents, use case diagrams, activity diagrams, and data flow chart diagrams.

Interacted closely with Project Manager and Subject Matter Experts (SMEs) for requirements gathering using questionnaires, interviews and meetings.

Worked on retail business and e-commerce web technologies in electronic funds transfer, supply chain management, Internet marketing, online transaction processing.

Highlighting and documenting areas for further development of the application so that newer capabilities can be added in future and is compatible with other web-based platforms and backend systems used by the bank.

Maintained and tracked the stakeholder’s requests for enhancements and changes requests using Rational Clear Quest.

Created documentation for training and Help Desk teams

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