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Social Media Customer Service

Location:
Rowlett, TX
Posted:
January 18, 2024

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Resume:

Tucker J. Jaggers

**** ******* *****, *******, ***** - 469-***-**** - ad2vuy@r.postjobfree.com

www.linkedin.com/in/tucker-jaggers

EDUCATION

The University of Texas at Dallas August 2022

Bachelor of Science, Finance

BUSINESS EXPERIENCE

Costco Wholesale, Plano/McKinney TX July 2017 – Present Tire Shop Supervisor

• Optimize usage of labors hours and spending to accommodate shop budget

• Manage, supervise, train, motivate, and interview employees

• Draft and present employee reviews and counseling notices

• Process invoices and verify accurate vehicle, product, service, and member information

• Draft sales forecasts based on profit and loss reports to achieve objectives

• Write Tire Shop schedule to align with business objectives and optimize operational efficiency within budget

• Oversee inventory control to ensure the accuracy of shop records

• Investigate, negotiate, and authorize warranty claims within company policies and procedures

• Drive sales to boost growth and member acquisition

• Provide exemplary customer service to members

Amazing Grades Tutoring Center, Rockwall, TX September 2012 – December 2015 Supervisor / Tutor

• Supervised and trained employees to ensure efficiency in tutoring, record keeping, and counseling

• Drove sales by educating parents on products and services that meet their children's needs

• Managed multiple students' ranging from kindergarten to high school while providing private and group tutoring

• Strategized curriculum tailored specifically to each student while maintaining multiple students' records

• Provided training, motivation, advice, and feedback to employees VOLUNTEER EXPERIENCE

Empowering The Masses January 2022 – May 2022

Consultant

• Collaborated with management to identify unmet needs regarding their social media presence

• Dissected their social media to reveal weaknesses in their approach and create solutions to enhance networking

• Consulted management on immediate issues and developed a long-term social media strategy ACADEMIC PROJECT EXPERIENCE May 2022 – August 2022 Research Team Project: Portfolio Management - Domestic Fund Management

• Utilized various valuation methods to measure the value of an equity security

• Analyzed the calculated data and decided if the selected equity security should be bought, held, or sold

• Consolidated the group's data and recommendations to determine optimal diversification within our portfolio Personal Accomplishments and Awards

• Boy Scouts of America – Eagle Scout Award

• Congressional Nomination for U.S Naval Academy

• Three Gold Presidential Volunteer Service Awards

• Earned degree while working fulltime

Technical Skills

• Excel, Word, PowerPoint

• Google Docs, Google Sheets, Google Slides

• Project Management

• Financial Modeling

• Accounting



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