KN

KAMERIN JAMES NOLAN

ad2vus@r.postjobfree.com C: 404-***-**** Marietta, GA 30008

Personable and dedicated Customer Service Representative with extensive experience in Various industres. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Credit card payment processing

Shipping and receiving understanding

Conflict mediation

Technologically savvy

Retail sales customer service

Inbound and outbound calling

High-energy attitude

Quality control

Problem-solving abilities

Adaptive team player

Call center experience

Sales expertise

Phone etiquette

Planning and coordination

Sensitive material handling

Multitasking and prioritization

Professional and mature

Edible Arrangements Atlanta, GA

Customer Service Representative

02/2020 - Current

Documented customer inquiries and feedback, including service delivery suggestions in company database.

Provided high level of quality control, eliminating downtime to maximize revenue.

Kept customer and system account information accurate and current to support timely resolutions for all concerns. De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Documented conversations with customers to track requests, problems and solutions.

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Answered 80+ inbound calls per day and directed to designated individuals or departments.

Asked probing questions to determine service needs and Summary

Skills

Experience

accurately input information into electronic systems. Sifted Atlanta, GA

Catering Associate

04/2019 - 12/2019

Supported chefs in managing food preparation to achieve precise plating and presentation.

Prepared dishes for catering events or during high-volume shifts.

Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.

Maintained cleanliness and organization of kitchen stations and storage areas.

Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines. Employed knowledge of cutlery and culinary tools to prepare Various foods.

Added garnishes and other finishing touches to improve plating presentation.

Packaged and stored food products appropriately to ensure proper handling and preservation.

Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.

Mocha My Day Alpharetta, GA

/Catering/Supervisory

Administrative Specialist

05/2016 - 03/2019

Monitored office inventory to maintain adequate supply levels and order products.

Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.

Mentored new employees On-Site and Off Site and delivered constructive feedback to increase understanding of job duties.

Trained 3-5 employees on best practices and protocol while managing teams to maintain optimal productivity.

Customized menus and managed food preparation for special events.

Executed scheduling, logistics and follow-ups with event staff.

Maintained close communication with clients to mitigate service issues.

Attended and participated in industry events.

Informed customers about all product lines and services offered by company.

Consistently put customers first by handling needs with sense of urgency and compassion.

SUNTRUST BANK Atlanta, GA

Teller Coordinator

06/2014 - 12/2015

Helped customers open and close accounts, apply for loans and make sound financial decisions.

Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Verified amounts and integrity of every check or funds transfer.

Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.

Maintained optimal financial controls by securing funds and making accurate transactions.

Met or exceeded sales goals by promoting bank products and services in every interaction.

Identified and reported suspicious behavior to security personnel as appropriate.

Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.

Recommended bank products and services to current and prospective customers.

BARNES & NOBLE Marietta, GA

Seasonal Sales Associate

06/2014 - 09/2014

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Managed order process for new and existing customers. Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service. SEARS Atlanta, GA

Retail

06/2012 - 07/2014

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Bagged, wrapped and packaged purchases according to customer needs.

Engaged positively with each customer, providing

professional and polite support for sales and service needs. Processed payments and maintained accurate drawers to meet financial targets.

Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Followed all company policies, rules and procedures to promote company goals and maintain safety.

Built customer loyalty by engaging with and identifying product needs of customers.

Drove sales by successfully employing strategies such as upselling and cross-selling.

Completed all assigned training to stay updated on important policies and procedures.

Chattahoochee Technical College Marietta, GA

Marketing & Communications

2014

ALLATOONA HIGH SCHOOL Acworth, GA

High School Diploma

2012

Education and Training

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