Customer Service High Volume

TA / TEIRNEY ARMSTRONG

E: *******.*********@*****.*** 615-***-****

SUMMARY OF PROFESSIONAL SKILLS

Well-rounded bartender and manager with a wide-ranging history in the Nashville service industry. Exceptional leadership skills and a demonstrated ability to increase repeat business, manage and maintain staff and coordinate seasonal events. Strong team-building skills and excellent conflict resolution abilities. Expert at working efficiently with a positive welcoming energy as well as strong mixology knowledge and menu creation experience as Bar Manager. I bring passion for the growing industry, with a fun, understanding of customer service. CORE QUALIFICATIONS: ABC certified. Fully equipped with wine, beer, & liquor and experience. WORK HISTORY

Barstool - Bartender Nashville TN

June 2023 - Present

• Keeping composure and upbeat personality in a new high volume club like atmosphere.

• Cash handling

• Positive attitude

• Work close/open shifts

• Keep other bartenders motivated throughout the shift through communication and teamwork

• Making guests feel welcome

• Knowing when to cut guests off and handling it in a calm professional manner

• Problem solving

• Capable of moving to any of the four bars in the venue gracefully and at ease of new surroundings and bar setups.

• Staying organized and efficient through entire shift W Nashville (PROOF) - Bartender Nashville, TN

January 2023 - Present

• Always providing exceptional customer service and providing a positive and welcoming atmosphere in a high volume luxury rooftop bar.

• Follow brand guidelines

• Greeting bar guests with a friendly and helpful attitude Work well with other bar and restaurant staff

• Designing off-menu cocktails weekly

• Strong mixology knowledge and menu creation

• Great time management and memory

• Situational awareness

• Helping lead staff in times of stress

• Team oriented

The Goat – Bar Management Mount Juliet, TN

January 2019 - May 2022

• Improving customer engagement be delivering exceptional service while managing the bar and tending to all guests

• Training bartenders to provide exceptional guests service and maintaining knowledge in new mixology.

• Budgeting and scheduling

• Lead and coordinate the set up of special events and private parties

• Assist bartenders in maintaining adequate supplies

• Inventory management

• Employee delegation

• Cash handling

• Menu creation

• Kept familiarity with the latests in mixology, bar equipment and sanitization standards Pizza Co - Bartender/Restaurant Manager Nashville, TN 01/2015 - 2019

• Memorize full bar menu and provide recommendations.

• Maintained full knowledge of all bar menu items.

• After working as a bartender for a year at this location; offered a management position

• Managed the restaurant on Saturday and Sunday nights.

• Curated a beer school for the staff, and established whiskey/bourbon program

• Lead front of house and back of house

EDUCATION

Mesa Community College

Mesa, AZ

Coursework includes Accounting and Bookkeeping, as well as how to run a business Coursework includes Management Full soccer scholarship. : Business

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