Case Manager Customer Service
Resume:
Shimeka Allison
Jackson, MS
****************@*****.***
TO WORK WITHIN A CORPORATION IN WHICH I CAN UTILIZE MY VAST SKILLS AND KNOWLEDGE IN THE FIELD OF HEALTHCARE ADMINISTRATION AND COUNSELING
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Case Manager
HINDS COUNTY HUMAN RESOURCE AGENCY - Jackson, MS
February 2023 to September 2023
Assisted clients with LIHEAP funding to pay utility bills. Ensured every case was accurate and all qualifying clients were approved for services.
Case Manager
Mississippi Division of Medicaid
January 2022 to November 2022
Assisted Mississippians with Medicaid application. Provided information to the clients in order to receive Medicaid. Work with various computer systems.
Insurance Processor
State of Massachusettes
September 2021 to December 2021
Processes health insurance for individuals that are seeking insurance. Assist with locating a affordable insurance plan for individuals based on income.
Mailroom Coordinator/ Administration Processor
RevClaims - Jackson, MS
May 2015 to September 2021
Assist healthcare providers with gathering patient’s information in regards to accident; claims and payments. Ensure all information is entered into claims system. In addition to these main duties: Answered the phone, update and filing patient records, entered patient insurance claims. Prepare outgoing mail. Meter the mail to be sent out to the post office. Also scanned and faxed certified liens to various accounts.
Caller/customer Service
RevClaims - Jackson, MS
June 2012 to May 2015
Made calls to patients that were involved in any liability accident to collect information to pay their medical bills. Also, called attorneys to collect liability information. Customer Service Representative
LogistiCare - Jackson, MS
January 2010 to July 2012
Input patient information into system. Scanned in medical records to the appropriate files. Scheduled appointments for new and current patients. Assemble patients charts for easy access. Answered the telephone updated patient records.
Receiving Clerk
Office Depot Distribution - Jackson, MS
February 2007 to May 2010
Process truckers paper work and made sure product were accounted for Direct Care Professional
Hudspeth Regional Center - Pearl, MS
January 2004 to February 2007
Assisted elderly with daily activities. Bathing, eating, reading and cognitive skills. Education
Bachelor's in Social Services
Belhaven University - Jackson, MS, US
August 2008 to April 2011
Associate's degree
Hinds Community College - Jackson, MS
August 2001 to December 2003
Hazlehurst High School
August 1998 to May 2001
Skills
• Customer Service
• Call Center
• Customer Support
• Customer Care
• CSR
• Medical Records
• CPT Coding
• ICD-10
• Sales
• Administrative experience
• Microsoft Office
• English
• Addiction Counseling
• ICD-9
• EMR Systems
• Mental Health Counseling
• Microsoft Excel
• Data entry
• HIPAA
• Epic
• Social Work
• Insurance Verification
• Laboratory Experience
• Medical Coding
• Child & Family Counseling
• Behavioral Health
• Workers' Compensation
• Medical Terminology
• Hospital Experience
• Crisis Intervention
• Microsoft Outlook
• Computer skills
• Microsoft Word
• Microsoft Windows
• Excel
• Multi- tasking
• Time manaement
• Microsoft word PowerPoint
• Medical billing
• Microsoft Word (10+ years)
• Social work
• Medical records
• Hospital experience
• HIPAA
• Epic
• ICD-9
• Customer service
• Accounts receivable
• Order entry
• Human resources
• Data management
• Laboratory experience
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