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Case Manager Customer Service

Location:
Austin, TX
Posted:
January 18, 2024

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Resume:

Shimeka Allison

Jackson, MS

ad2vuc@r.postjobfree.com

+1-601-***-****

TO WORK WITHIN A CORPORATION IN WHICH I CAN UTILIZE MY VAST SKILLS AND KNOWLEDGE IN THE FIELD OF HEALTHCARE ADMINISTRATION AND COUNSELING

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Case Manager

HINDS COUNTY HUMAN RESOURCE AGENCY - Jackson, MS

February 2023 to September 2023

Assisted clients with LIHEAP funding to pay utility bills. Ensured every case was accurate and all qualifying clients were approved for services.

Case Manager

Mississippi Division of Medicaid

January 2022 to November 2022

Assisted Mississippians with Medicaid application. Provided information to the clients in order to receive Medicaid. Work with various computer systems.

Insurance Processor

State of Massachusettes

September 2021 to December 2021

Processes health insurance for individuals that are seeking insurance. Assist with locating a affordable insurance plan for individuals based on income.

Mailroom Coordinator/ Administration Processor

RevClaims - Jackson, MS

May 2015 to September 2021

Assist healthcare providers with gathering patient’s information in regards to accident; claims and payments. Ensure all information is entered into claims system. In addition to these main duties: Answered the phone, update and filing patient records, entered patient insurance claims. Prepare outgoing mail. Meter the mail to be sent out to the post office. Also scanned and faxed certified liens to various accounts.

Caller/customer Service

RevClaims - Jackson, MS

June 2012 to May 2015

Made calls to patients that were involved in any liability accident to collect information to pay their medical bills. Also, called attorneys to collect liability information. Customer Service Representative

LogistiCare - Jackson, MS

January 2010 to July 2012

Input patient information into system. Scanned in medical records to the appropriate files. Scheduled appointments for new and current patients. Assemble patients charts for easy access. Answered the telephone updated patient records.

Receiving Clerk

Office Depot Distribution - Jackson, MS

February 2007 to May 2010

Process truckers paper work and made sure product were accounted for Direct Care Professional

Hudspeth Regional Center - Pearl, MS

January 2004 to February 2007

Assisted elderly with daily activities. Bathing, eating, reading and cognitive skills. Education

Bachelor's in Social Services

Belhaven University - Jackson, MS, US

August 2008 to April 2011

Associate's degree

Hinds Community College - Jackson, MS

August 2001 to December 2003

Hazlehurst High School

August 1998 to May 2001

Skills

• Customer Service

• Call Center

• Customer Support

• Customer Care

• CSR

• Medical Records

• CPT Coding

• ICD-10

• Sales

• Administrative experience

• Microsoft Office

• English

• Addiction Counseling

• ICD-9

• EMR Systems

• Mental Health Counseling

• Microsoft Excel

• Data entry

• HIPAA

• Epic

• Social Work

• Insurance Verification

• Laboratory Experience

• Medical Coding

• Child & Family Counseling

• Behavioral Health

• Workers' Compensation

• Medical Terminology

• Hospital Experience

• Crisis Intervention

• Microsoft Outlook

• Computer skills

• Microsoft Word

• Microsoft Windows

• Excel

• Multi- tasking

• Time manaement

• Microsoft word PowerPoint

• Medical billing

• Microsoft Word (10+ years)

• Social work

• Medical records

• Hospital experience

• HIPAA

• Epic

• ICD-9

• Customer service

• Accounts receivable

• Order entry

• Human resources

• Data management

• Laboratory experience



Contact this candidate