Customer Service / Janitorial
Resume:
Contact
Education
Phone
***************@*****.***
**** ********* ** ****** ** 30248 - 2534
Address
NATALIA KPOGLA
Attentive employee.
Trained in POS systems and table-side serving.
Known for maintaining speed and accuracy in high-traffic times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to the required job. Work Experience
• Kept server areas clean and stocked to increase efficiency while working tables. Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Used cash registers and credit card machines to cash out customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information, maintained order efficiency and accuracy through clear communication.
• Processed orders and sent to kitchen employees for preparation.
• Inspected dishes and utensils for cleanliness.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Answered product questions using knowledge of sales and store promotions.
• Utilized POS system to handle customer cash and credit card transactions.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Utilized various software applications to process customer orders.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Completed daily tasks accurately and on-time to support shop needs.
• Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
• Checked incoming orders and organized new stock.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Organized shelves to remove slow moving items and add new merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
•Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products. WAITRESS AND COFFEE SHOP ASSISTANT
CUSTOMER SERVICE CASHIER
SHOP ASSISTANT AND TELEPHONIST
2021 - 2023
2020 - 2023
2004 - 2020
Kaldi Specialty Coffee Shop - Avda. Rivera 4467 Uruguay. JOTA IA LTDA. Dr. Alberto Zum Felde 1664, Uruguay. Iron & Steel Wharehouse, Camino Carrasco 4863 Uruguay High school Nº31 Montevideo - Uruguay
Buceo Technical School Uruguay
High School Diploma (from 1º to 3º)
Bachelor Of Science (incomplete)
1998 - 2000
2001 - 2004
Word
PowerPoint
Excel
English
Spanish
Chinese (Basic level)
Expertise
Language
2008 - 2010
High School Diploma (from 4º to 6º)
High school Nº34 Uruguay
2019 - 2021
English Teaching Training Course
Alianza Cultural Uruguay Estados Unidos
Cashier,Waitress, Shop assistant,
Customer service, Telephonist.
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