Contact

Education

+1-678-***-****

Phone

ad2vtw@r.postjobfree.com

Email

**** ********* ** ****** ** 30248 - 2534

Address

NATALIA KPOGLA

Attentive employee.

Trained in POS systems and table-side serving.

Known for maintaining speed and accuracy in high-traffic times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to the required job. Work Experience

• Kept server areas clean and stocked to increase efficiency while working tables. Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

• Greeted new customers, discussed specials, and took drink orders.

• Maintained customer satisfaction by clarifying questions about orders and specialty items.

• Used cash registers and credit card machines to cash out customers.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Answered customers' questions, recommended items, and recorded order information, maintained order efficiency and accuracy through clear communication.

• Processed orders and sent to kitchen employees for preparation.

• Inspected dishes and utensils for cleanliness.

• Resolved customer complaints and maintained clean and tidy checkout area.

• Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.

• Met customer service goals and exceeded customer expectations.

• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

• Counted money in drawers at beginning and end of each shift.

• Answered product questions using knowledge of sales and store promotions.

• Utilized POS system to handle customer cash and credit card transactions.

• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

• Utilized various software applications to process customer orders.

• Performed cash, card and check transactions to complete customer purchases.

• Operated cash register to record transactions accurately and efficiently.

• Handled cash with high accuracy and took care to check bills for fraud.

• Completed daily tasks accurately and on-time to support shop needs.

• Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.

• Checked incoming orders and organized new stock.

• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.

• Organized shelves to remove slow moving items and add new merchandise.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.

•Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Listened to customer needs and desires to identify and recommend optimal products. WAITRESS AND COFFEE SHOP ASSISTANT

CUSTOMER SERVICE CASHIER

SHOP ASSISTANT AND TELEPHONIST

2021 - 2023

2020 - 2023

2004 - 2020

Kaldi Specialty Coffee Shop - Avda. Rivera 4467 Uruguay. JOTA IA LTDA. Dr. Alberto Zum Felde 1664, Uruguay. Iron & Steel Wharehouse, Camino Carrasco 4863 Uruguay High school Nº31 Montevideo - Uruguay

Buceo Technical School Uruguay

High School Diploma (from 1º to 3º)

Bachelor Of Science (incomplete)

1998 - 2000

2001 - 2004

Word

PowerPoint

Excel

English

Spanish

Chinese (Basic level)

Expertise

Language

2008 - 2010

High School Diploma (from 4º to 6º)

High school Nº34 Uruguay

2019 - 2021

English Teaching Training Course

Alianza Cultural Uruguay Estados Unidos

Cashier,Waitress, Shop assistant,

Customer service, Telephonist.

Contact this candidate