Lakshmi Swetha Bathula

Cell no: 331-***-**** // ad2vts@r.postjobfree.com // LinkedIn

CAREER OBJECTIVE

Seasoned Salesforce Developer with 6+ years of hands-on experience in designing, developing, and implementing customized Salesforce solutions. Proven expertise in Apex, Visualforce, Lightning, and Salesforce integrations, driving enhanced operational efficiency and customer engagement.

TECHNICAL SKILLS:

Salesforce.com: Salesforce CRM, Apex Triggers, Apex Classes / Controllers, Visual Force Pages/Components, Apex Web Services, SOSL, SOQL, Omni studio, Case Management Custom Objects Reports, Dashboards, Workflow, and Approval.

Custom Integration: Field updates reports, Custom objects, Custom settings, Custom Labels, Tabs, Account management, Contact management, Email services, Security controls, AppExchange, Package & Custom Application and Sandbox Data loading, Territory management.

Force.com Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Salesforce Workbench, Force.com.

Web Technologies: HTML, WSDL, XML, Java Script, SOAP & REST API.

Version Control Tools: GitHub, Bit Bucket.

Continuous Integration Tools: Bamboo, Jenkins

EDUCATION: Lewis University, Chicago May 2023 Master of Science in Business Analytics Certified Salesforce Administrator Relevant Coursework: Business Intelligence & Data Analysis, Database Management, Healthcare Data Analysis, SDLC

PROFESSIONAL SUMMARY

Salesforce Developer with 6+ years of hands-on experience in the complete Software Development Life Cycle (SDLC), specializing in Sales Cloud, Service Cloud, Marketing Cloud, and HEDA Education Data Architecture. Proven expertise in Salesforce architecture, Lightning development, ETL tools, and Oracle Eloqua. Proficient in Apex, Visualforce, SOQL, and web services, with a strong background in data management and integration. Adept at utilizing continuous integration tools, version control, and deployment strategies. Experienced in Agile and Scrum methodologies, with a track record of successful Salesforce migration projects and external system integrations.

PROFESSIONAL EXPERIENCE

Client: State Farm Insurance Companies, Illinois, U.S. (Aug 2022 - Present)

Role: Salesforce Developer

Description: State Farm Insurance is a group of Mutual Insurance Company. It offers a wide range of insurance

Products and services, including auto, home, life, and health insurance. I was involved in integrating Salesforce with

Responsibilities:

Built reusable UI components and pages with Lightning component framework.

Involved in deploying the AppExchange applications and integrating with third party applications.

Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

Worked on Lightning migration process, used latest Apex features like Switch statements, to refactor the Aura enabled Apex code.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Created Lightning Web Components (LWC) and used Salesforce SLDS to convert existing Visualforce pages to lightning components.

End to end flow of Sales Order Management for clients, including refunds, returns and reshipping.

Designed and developed Database migration scripts and executed migration plan from Siebel to Salesforce.

Deployed the components using COPADO (CI/CD) to the next environments, also used back promotion feature instead of sandbox refresh.

Continuous integration tools like Jenkins, Version Control Tools like GITHUB Enterprise, BitBucket and deployments using ANT and Change Sets

Experience in Salesforce integration and data migration.

Experience in working across various SFDC implementations like Sales Cloud, Service Cloud, Community Cloud, Health Cloud and Financial Service Cloud with SOM.

Involved in integration of external financial systems for synching data in Salesforce.

Experience on Salesforce migration from Classic to Lightning, Apex classes, Workflows, Triggers, Aura platform, batch process, extension, and controllers.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Integration of Application with Salesforce.com using SOAP and REST web services API.

Worked on the development of SFDC B-2-B solutions using Sales and Service Cloud Infrastructure along with nCino for automation and SOM from Commerce Cloud.

Environment: Salesforce.com, Omni studio, Visual Force, Apex Language, Lightning Web Components, Aura framework, Field Service Lightning, Service Cloud, Apex Controller, REST API, SOQL, SOSL, Visual Studio, Change Sets, Windows.

Client: AbbVie, Illinois, United States (Sep 2021 - Jul 2022)

Role: Salesforce Developer

Description: AbbVie Inc specialty biopharmaceutical company. It involved in discovering, developing,

documentation of Salesforce configurations, customizations, and integrations, following industry best practices.

manufacturing, and commercializing drugs for the treatment of chronic and complex diseases. .

Responsibilities:

Designed and developed Database migration scripts and executed migration plan from Siebel to Salesforce.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

Analyzed the requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Lightning, Force.com, and Web Services.

Integrated external financial systems for synching data in Salesforce.

Aura Experienced in all SCRUM and SDLC tools (Jira, Confluence, Artifactory, Maven, Jenkins, ANT, Git, GitHub, And Visual Studio) and their usage ensuring traceability, repeatability, the quality, and support.

Responsible for Data load operations using Force.com Apex Data Loader.

Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.

Used Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

Environment: Salesforce.com, Force.com, Apex Triggers, Controllers, Lightning Web Components (LCW), Custom Objects, Records, Page Lay outs, Roles, Workflows, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.

Client: HDFC Bank, Hyderabad, India (Jan 2019 - Jul 2021)

Role: Salesforce Admin/Developer

Description: HDFC Bank Limited is an Indian private sector bank. It provides a range of banking and financial services, including retail, corporate banking and para-banking activities in addition to treasury and foreign exchange business. I designed and developed user interfaces using Salesforce Lightning to create a modern and intuitive user experience for employees and customers.

Responsibilities:

Deployed the components using COPADO (CI/CD) to the next environments, also used back promotion feature instead of sandbox refresh.

Built reusable UI components and pages with Lightning component framework.

Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.

Developed re-usable UI Components with Lightning Component Framework.

Developed various Lightning Components, Events and Lightning Applications.

By using SOAP and REST, integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Worked on Velocity and Salesforce Lightning Process Builder to easily automate business processes.

Responsible for setting up web service consuming and integrating (RESTful API's).

Customized Salesforce.com fields, page layouts, record types, list views and queues

Involved in deploying the AppExchange applications and integrating with third party applications.

Developed the Lightning pages with the needed UI designs.

Involved in integration of external financial systems for synching data in Salesforce.

Worked on Lightning migration process, used latest Apex features like Switch statements, to refactor the Aura enabled Apex code.

Environment: Saleforce.com Platform, Data Loader, Reports, Dashboards, Custom Objects, Custom Tabs, HTML, SFDC Sandbox, Visual Studio, Jenkins.

Client: Big Basket, Hyderabad, India (May 2017 - Dec 2018)

Role: Salesforce Admin

Description: Big Basket is an Indian physical and online retailer. it aims to streamline and optimize customer interactions, sales processes, and data management within Salesforce, utilizing a range of technical solutions and integrations.

Responsibilities:

Developed a SOAP UI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.

Developed rich UI using HTML5 and CSS3 in Visualforce pages and used JavaScript and jQuery to utilize the plug-ins.

Extensively used XML for designing and formatting the User Interface.

Integration, Developing and deploying custom integration solutions using Force.com Eclipse IDE Plug-in,Force.com Explorer, Data Loader, Force.com Excel Connector, Migration Tool.

Developed Apex class, Controller class and Apex Triggers for various functional needs in the application.

Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.

Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.

Continuous integration tools like Jenkins, Version Control Tools like GITHUB Enterprise, Bit Bucket and deployments using ANT and Change Sets.

Design, build, test and deploy SFDC customizations which may include form layout changes, workflow triggers, workflow alerts, automated email responses, etc.

Involved in migration from Salesforce Classic to Lightning Experience, with reports and dashboards automatically viewable and inheriting all permissions and sharing settings defined in Salesforce Classic.

Created new Lightning pages and built custom Salesforce1 Lightning apps for different business groups in the organization using Lightning App Builder.

Environment: Red Hat Enterprise Linux 4.x, 5.x, 6.x,7.x Sun Solaris 8, 9, 10, VERITAS Volume Manager, Oracle 11g, Samba, Oracle RAC/ASM, EMC Power path, IBM WebSphere Application server, DELL PowerEdge 6650, HP ProLiant DL 385, 585, 580, Super micro E5-2600, Sun Fire v440, Tomcat, Apache.

Contact this candidate