Nancy Strickland 214-***-**** Page * of *

Nancy Strickland, PMP, Six-Sigma

214-***-****

ad2vti@r.postjobfree.com

Professional Summary

A seasoned professional with 15+ years of experience. Certifications include PMP (2006) and Six Sigma Black Belt (2011). Strong ability to assess business needs, process, think and plan strategically, and execute details of plan while managing risks. Waterfall, agile, SDLC, DMAIC, and customized methodologies

Most Recent Engagements (last 5 years)

Project Management: Projects related to new business, globally scoped, divestitures, ERP, training program and tools, vendor management, HR applications/process(HRIS), CRM, M&A support, network, data center, security and compliance, Software Development (SDLC), finance, procurement, Cloud and on-Premise, Change Management, Full Lifecycle from charter to transition to support.

Program Management:

Program level management of multiple projects and cross functional teams. Creation of project intake and assessment process and tools, templates, schedule, RAID logs, and program level reporting and dashboards. Provide team support and visibility to successes while supporting teams through challenges.

Business Process Improvement:

Review and assess business processes, optimizing and implementing efficient processes, business rules, operational support methods, and establishing key metrics/KPI’s. Process Modeling, and identification of changes which require change management via communications, training, or team dynamic enhancements.

Systems and Tools:

Project and Program Management: Smartsheet, SharePoint, MS Project Enterprise, PWA, Azure Dev Ops/Team Foundation Server, MS Office Suite, Jira, Change Point, Service, PMI, Six Sigma, Waterfall, Agile (non developer)

Professional Engagements

New Era Technology/Fusion Alliance July 2022-September 2023

Title: Program manager, project manager

Scope of Roles:

Status calls, reporting metrics, and visibility to support escalations. Resource planning, and accruals, financials

Project manager for divestiture, IT specific November 2022-September 2023

oInfrastructure – Managed Services support- vendor management, schedule, RAID, communications

New Data Center/VM stand up.

Network separation

17 physical site migrations

Internal B2B contract with Managed Services support

o2800 End user migrations to new MS 0365 Tenant – vendor partnership, schedule, RAID, communications, training guides

Quest migration tool

Internal B2B Managed Services

oService Now – new instance build, test, implementation schedule, RAID log, status meetings, resourcing

Core tables and integrations

Change module and CAB process

ESSP – Requests and Incidents

Major Incident Management

CI (assets), CMBD

Reporting and custom reports, dashboards

Internal B2B Managed Services

Interim program manager: Oracle cloud migration July 2022-November 2022

oProject: 78 resources, partnered with KPMG, Jira and Confluence project tools

oMoved Oracle on prem to Fusion cloud services, managed 16 workstreams

oTransitioned to Oracle products from other on-prem tools.

HRIS Recruiting and Onboarding

PayPal HR PMO November 2021- June 2022

Title: Project Manager

Scope of Role: Service Now Implementation, HR/Legal Projects tool

Review and Enhance business process and tools for career development plans, product attorney matter, case management, and social engagement teams. (Legal initiatives)

Change management with legal team to store documents in SNOW and leverage automation for collaboration and auditing.

Liberty Tax New Business Development June 2020- October 2020

Title: Sr. Project Manager

Scope of Role: Start up of 3 new strategic LOB’s

Key Deliverables:

Insurance product implementation, Marketing medium development and franchisee support, Credit Repair and Debt Consolidation, Franchise royalty program alignment

CRM migration to scalable platform to increase workflow automation and simplify customer leads, sales and retention campaigns, increase agent engagement rates and track compensation referral sources.

Mapped Business process and marketing content from prospect, lead, account transactions, opportunity, B2B, customer support cases, customer sat, and close rate.

Prepared budget, project team, high level project plan, user stories, tasks

Executed one project with prototype implemented in October

Remaining projects on hold until post Tax Season 2021

American Airlines Tech Ops November 1 2016- May 2020

Title: Project Manager, Analyst

Scope of Role: American Airlines Strategic Project Manager and Process Analyst

Key Deliverables:

Portfolio Management – High Level SharePoint Status Updates, Designed Dashboard

Created and Maintained Vision Roadmap - 3 year plan and project tracking

Aligned team with marketing campaign, rebrand

Transitioned team to Jira Agile tool/methodology in addition to traditional waterfall vendor contracts

Supported impacts to training facilities related to LAX construction

BI/Six Sigma Projects:

oCrew chief dashboard – integrated data into functional real time dashboard (Tableau)

oNew Policy implemented to support metadata requirements

oPeak Operations Training Delivery Reduction, BI– Analyst and PM

Created BI Team (TOT) Governance – Support in development, Adherence, Monthly program updates

Corporate HR driven American Voice Plan Deliverables

oAddressing HR driven cultural alignment campaign, traveling and collecting process and paint points to address in future projects,

oCreated 5 point driven initiatives, justifications

Facilities Enhancements, upgrades

Wifi in classrooms

Website Updates, Dynamic Planning Board

LMS data audit and reporting clean up, migration to new LMS Sum Total

oLead Data Integrity Project, audit and align training records to increase reporting and BI dashboard integrity

Designed Asset Management tool for all team IT assets, simulators, laptops, monitors, mobile technology

Supported VMT Contract review and L3/Aerosim engagement/PM activities

CFM Fan Blade Project – Engineering built modular engine to be used in hands on fan blade repair training

Coordinated Customer Satisfaction Survey with Interns and presentation with leadership

Flat File Server Migration – PM, Analyst

Program Content Modernization/Clean Up

oFormat standardization

oManagement of program development activities, coordinating with all impacted teams

SharePoint Migration v.2003, 2007 to 2016

Supported collaborative teamwork, navigating dual union contract culture

Optimize business process and system use to gain efficiencies within team units, Visio Process Flows

Create promotion justifications for supporting team members’ career growth

Identification of records management efficiencies within factory training process

Creation of project plan templates to support repeating projects within the organization

Assessment of workload and current staffing to help determine additional support needs

Documenting functional requirements for future state workflow management, and supporting development of workflow with application designers, process modeling

Alliance Data Corporate September 2012-October 2016

Title: Senior Project Manager (role was external to Corporate IT PMO)

Scope of Role: Manage HRIS Enterprise Implementation, Procurement, Business Process Analysis, Mergers, Acquisitions

Supporting Corporate Office, Epsilon, Loyalty One, and Card Services, coordinating with Corporate IT PMO, Corporate Treasury and Accounting, Line of Business’s IT and HR resources

Implementations/Upgrades:

PeopleSoft 9.1 to 9.2 Upgrade Hosted On Premise (16000 associates)

oB2B as ADS ‘owned’ 4 other entities, leveraging single HRIS system

SaaS Implementations/Data Migrations

oTaleo/Oracle Applicant Tracking System and Onboarding (from PeopleSoft ATS)

oOracle Cloud Based Compensation Tool

oCornerstone Learning and Performance Modules

oContingent Labor Managed Service Provider and Vendor Management System Implementation initiated

oInternational Payroll Migrations (ADP and Allsec India) and International Payroll Program Development

oDomestic Payroll eTime Upgrade

oeFile RFP and Vendor Selection (proposed for 2017 budget project)

oSAML SHA 2 Single Sign On Support for all of HR across enterprise

oSupported Changes with Benefits, Payroll, HRIS Vendors/upgrades

Business Analysis and Process Updates

oHRIS Service Desk Process Review and refinement (supports 16000 associates)

oInternational Payroll Processing Process Refinement (16 countries) ADP, SAP

oCreated Ethics Portal on SharePoint Site

oData Room Due Diligence coordination for acquisition data reviews

oSupported Mergers and Acquisitions with high level of confidentiality

oeLearning Program Development and Training Build

Vertex Business Solutions Worldwide Consulting September 2011- 2012

(Formerly Alliance Data Utilities Services First Choice Power)

Project Manager Client Services, Utilities

Grew in role, becoming client facing manager of a variety of IT and Customer Delivery projects

Collaboration with development and support teams to meet client requirements and deadlines for project implementation and operational support

Release Management

Data Center Migration and Hardware Refresh

oMigrated 5 clients in 3 months with minimal downtime to operations

oMoved a stalled project (2 years) into 50% completion in 3 months

Terremark Data Center (Now Verizon) Worldwide, Dallas, Texas August 2010 - 2011

Strategic Program Manager, Project Manager, LEGO gaming account (DC’d 2012)

Developed Managed Security Group Support Process

Managed and Implemented Global Data Center Projects including E-commerce site

Client Relationship Management of $500,000MMR client, supporting operations and change management needs

Process Development for Warranty and Service Level maintenance for over 600 devices

British Telecom, Irving, Texas March 2010 – August 2010

(Contract 6 month engagement)

Program Manager-Strategic Program Development

Created Program management process for interim phase of BT Organizational Change

Completed Prince Program design ahead of schedule

Alliance Data and Direct Energy (acquisition), Dallas, Texas March 2007 – 2010

Project Manager – Advisor, Direct Energy

Successfully managed projects to reduce bad debt by working with the business to identify opportunities and create technical solutions and business rules to manage risk.

Increased deposit revenue by $2,300,000.00 annually with a $110,000 project

Project Manager – Advisor, Alliance Data Utility Services retired LOB

Led merger project between two separate utilities groups during acquisition settlement

Achieved success by utilizing resources to strategically focus efforts with Client to technically and operationally plan, prepare and execute a $2,000,000 platform upgrade for our largest CIS system client.

Rent-a-Center Corporate Office, Plano, Texas 2005 - 2007

Project Manager, Project Analyst, Asset Management

Operational Process Mapping for New Financial Services Business, Cash Advantage

New Store Design and Logistics project management

SDLC Lawson finance applications and asset management tools

PM Education and Certifications, Training

Six Sigma Black Belt Certification, 2011

Six Sigma Green Belt Certification, 2010

Certified Project Management Professional, PMP 2006, PMI

Agile Project Management 2016 Global Knowledge

Project Management, 2008-Global Knowledge

Project Management for IT, ITIL Based Management

Asset Management Professional, 2006, Asset Management/ITIL Conference Training, Orlando, FL

Southern Methodist University, Cox Business School, 2011

oStarting a Business: The SMU Entrepreneur Certification

Neuro-Linguistics Programming, 2010

oPractitioner

University of Texas, Arlington, Texas

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