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It Support Specialist

Location:
Deer Park, TX
Salary:
.75000.00
Posted:
January 18, 2024

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Resume:

Adolph Ramirez III

Tel: 713-***-****, E-mail: ad2vss@r.postjobfree.com

ACCOMPLISHMENTS

** *****’ experience in IT Infrastructure support and management

Project Manager for Wireless Core and Infrastructure migration at NRG Stadium

Facilitated company mergers and acquisitions to primary network infrastructure

Trained multiple IT Analysts for positions across the US.

EXPERIENCE

Q-Bits Communication Houston, TX March 2023 – January 2024

Q-Bits is an MSP offering installation, maintenance and support of our customers IT Infrastructure, Voice, and cabling needs.

Network Admin

Administrator responsible for Infrastructure design, implementation and support of multiple customers with varying needs

Created company tier support list existing of hardware, software, and security recommendations

Maintained multiple customer WANs and SD-WANs

Designed network assessment documentation to determine requirements and expectations of new and existing customers

Deployed and maintained customer network infrastructure utilizing Fortinet, Meraki and Cisco Business equipment

Ran, terminated and certified Cat and fiber cabling.

Provided local network and system support including system migration, application and printer support, VoIP phones, and server access

BrandSafway, Pasadena TX December 2007 – February 2023

Brand is a Global Construction and Civil Engineering company that provides safety equipment and businesses to clients around the world.

Regional IT Analyst, Gulf Coast

IT Analyst responsible for providing IT Infrastructure support to multiple sites and employees located in East Texas

Managed AD to create, modify and maintain user profiles and OUs

Provided IT support to 800+ users across 45 sites including system, network, peripheral, and application support

Project Management: Collaborated with multiple departments in the process of opening, closing and modifying sites

Standardization of sites to company compliance. Including:

oSD-WAN / LAN / WLAN / Broadband hardware

oTeams Dialer Migration

oPC deployment

oA/V conference room installations and maintenance utilizing Logitech and Microsoft hardware

oServer maintenance and migration to Cloud

oBitlocker data encryption

Designed and implemented a company model for Hiring centers across North America utilizing Faronics Core and Winselect for remote management and sustainability, which cut travel cost by 60%

Created system images for mass deployment

Utilized strong documentation skills to create inventory documentation and Q&A documents for our employees

Communicated with NOC to resolve outages

EDUCATION

San Jacinto College, Pasadena TX December 2012

Associates of Computers Science – Cisco Administration

Occupational Certifications: Network Admin Cisco Specialty, Cisco Hardware Support, and Core IT

SKILLS

AD, Project Mgmt, Bitlocker, VoIP, VMWare and Hyper-V support, Cisco IOS, Meraki Core, Cradlepoint core, Digi EX, Remote Desktop, TeamViewer, AnyConnect, Server 2008/2012/2016, Faronic Core with Winselect, Macrium Reflect,



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