Latasha D. Carroll

**** *. *** *** ******

Waxahachie, TX 75165

Phone: 210-***-****

Email: ad2vsh@r.postjobfree.com

Citizenship: American Citizen

EXECUTIVE SUMMARY

Fast learner, with an ability to easily grasp and put into application new concepts, methods, and technologies. Founded and managed all features of a business, including customer service, accounting, and inventory management, sales, marketing, staffing and training. Provided outstanding customer service while continuing to grow business. Maintained a loyal customer base of over 850 clients. Championed a positive environment of team accomplishment through positive leadership, mentorship, and knowledge sharing.

LEADERSHIP:

As the manager of a privately owned business provided direction to a team of professionals regarding day to day operations, mentoring, training, and goal setting. FINANCIAL PLANNING:

Prepares five year business plans that encompass all financial requirements for day to day operations, inventory management, budget planning, cash flow management, and business trend analysis for team level decision making.

WORK EXPERIENCE:

Fetch

1214 Dolton

Dallas Texas 75207

March 2023

Job Title: Supervisor

Manage a team of 4-6 associates with there daily task. Which consist of associates making sure all packages are label logged and ready for pickup. I dispatch independent drivers for there delivers. I make sure there deliveries are delivered according to Fetch policies.

I also assist with locating packages for residents. I assist with quality control at the warehouse. Teach associates about safety. I teach associates See Something say something also, how to work as a team player

Omni Hotel Las Colinas 221 Las Colinas Blvd. E. Irving, TX 75039. June 2022-Present/ Part -Time. Job Title: Front Desk Customer Service/ Hostess

Provided five star quality customer service to guest, managed reservation issues and concerns, settled guest accounts, completed special requests, provided customer engagement opportunities, received numerous monthly awards for quality customer service provided. Maintain confidential records of guests, employed attention to detail in order to ensure security of guest room excess. Greeted guest, assign guest to tables, confirm reservations of guest and customers.

Fedex

1548 FM-6865

Pflugerville Texas 78660

December 2021-2022

Job Title: Operational Manager

Manages a team of 13 to 16 employees with consistent record of accomplishment in achieving operations goals. Prepare and manage employee scheduling.

Empowered employees with conflict management abilities and strategies for retaining dissatisfied customers. Prepare daily work assignments, delegate tasks, and expertly meet business demands. Trained in safety and safe work methods

Recognized for excellence in building self confidence in others and motivating package handlers by teaching proper techniques for load quality and ensuring all packages are scanned. I also had the opportunity to help with orientation. In orientation I helped new package handlers learn why being apart of Fedex would be a benefit to them. I also spoke about safety guidelines and procedures FedEx

6808 Ascot Park Drive

San Antonio, Texas 78238

December 2020 – 2021

Job Title: Operations Manager

Manages a team of 13 to 16 employees with consistent record of accomplishment in achieving operations goals. Prepare and manage employee scheduling.

Empowered employees with conflict management abilities and strategies for retaining dissatisfied customers. Prepare daily work assignments, delegate tasks, and expertly meet business demands. Taught employees how to resolve problems independently and meet targets through effective training programs. Indoctrinate employees on safety compliance as to what can and cannot be done on the dock. Facilitated communication and collaboration between departments to streamline work processes, reduce errors, and avoid unnecessary delays.

Possess Strong communication skills resulting in increase of employee morale. Trained in safety and safe work methods.

Recognized for excellence in building self confidence in others and motivating package handlers by teaching proper techniques for load quality and ensuring all packages are scanned. FedEx

Doerr Lane

Schertz, Texas 78266

December 2020 to December 2020

Job Title: Administrative Assistant (temporary fill, 2 weeks) Answered phones and greeted visitors. Schedule appointments for customer package pickup and updated package resolution statuses.

FedEx

Doerr Lane

Schertz, Texas 78266

October 2020 to December 2020

Job Title: Quality Assurance

Responsible for assisting the Quality Assurance function in daily operations. Assisted in collection of data, reporting, monitoring and load auditing to ensure compliance. As the Quality Assurance (QA) team representative offered full service solutions to address customers' specific needs. Corrected addresses and redirected packages. Handled sensitive shipments based on Standard Operating Procedures

(SOPs).

FedEx

Doerr Lane

Schertz, Texas 78266

February 2020 – December 2020

Job Title: Package Handler

Manage the efficient sorting and scanning of 2500 to 3700 packages within prescribed timeframes. Ensures other package handlers’ success through cross training and specific job functional training. Met or exceeded all productivity timelines.

UPS

I35 North

Schertz, Texas 78154

September 2019 – January 2020

Job Title: Preload Supervisor

Trained and directed a team of 8 package handlers to successfully handle, scan and load packages to be delivered. Taught package handlers how to load on the van line. Met or exceeded all productivity timelines.

T&J Beauty Salon

Job Title: Owner Operator

June 1995 – Present

Owner and manager of T&J Beauty Salon in various locations within the United States and overseas providing a wide range of cosmetology services to men and women from all walks of life. Developed exceptional people skills through client interaction, training and monitoring staff, ordering and replenishing supplies, completing accounting duties, adhering to hygiene standards, and overseeing customer service. Excellent at problem solving and attention to details.

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