Customer Service A Team
Resume:
Latasha D. Carroll
Waxahachie, TX 75165
Phone: 210-***-****
Email: **************@*******.***
Citizenship: American Citizen
EXECUTIVE SUMMARY
Fast learner, with an ability to easily grasp and put into application new concepts, methods, and technologies. Founded and managed all features of a business, including customer service, accounting, and inventory management, sales, marketing, staffing and training. Provided outstanding customer service while continuing to grow business. Maintained a loyal customer base of over 850 clients. Championed a positive environment of team accomplishment through positive leadership, mentorship, and knowledge sharing.
LEADERSHIP:
As the manager of a privately owned business provided direction to a team of professionals regarding day to day operations, mentoring, training, and goal setting. FINANCIAL PLANNING:
Prepares five year business plans that encompass all financial requirements for day to day operations, inventory management, budget planning, cash flow management, and business trend analysis for team level decision making.
WORK EXPERIENCE:
Fetch
1214 Dolton
Dallas Texas 75207
March 2023
Job Title: Supervisor
Manage a team of 4-6 associates with there daily task. Which consist of associates making sure all packages are label logged and ready for pickup. I dispatch independent drivers for there delivers. I make sure there deliveries are delivered according to Fetch policies.
I also assist with locating packages for residents. I assist with quality control at the warehouse. Teach associates about safety. I teach associates See Something say something also, how to work as a team player
Omni Hotel Las Colinas 221 Las Colinas Blvd. E. Irving, TX 75039. June 2022-Present/ Part -Time. Job Title: Front Desk Customer Service/ Hostess
Provided five star quality customer service to guest, managed reservation issues and concerns, settled guest accounts, completed special requests, provided customer engagement opportunities, received numerous monthly awards for quality customer service provided. Maintain confidential records of guests, employed attention to detail in order to ensure security of guest room excess. Greeted guest, assign guest to tables, confirm reservations of guest and customers.
Fedex
1548 FM-6865
Pflugerville Texas 78660
December 2021-2022
Job Title: Operational Manager
Manages a team of 13 to 16 employees with consistent record of accomplishment in achieving operations goals. Prepare and manage employee scheduling.
Empowered employees with conflict management abilities and strategies for retaining dissatisfied customers. Prepare daily work assignments, delegate tasks, and expertly meet business demands. Trained in safety and safe work methods
Recognized for excellence in building self confidence in others and motivating package handlers by teaching proper techniques for load quality and ensuring all packages are scanned. I also had the opportunity to help with orientation. In orientation I helped new package handlers learn why being apart of Fedex would be a benefit to them. I also spoke about safety guidelines and procedures FedEx
6808 Ascot Park Drive
San Antonio, Texas 78238
December 2020 – 2021
Job Title: Operations Manager
Manages a team of 13 to 16 employees with consistent record of accomplishment in achieving operations goals. Prepare and manage employee scheduling.
Empowered employees with conflict management abilities and strategies for retaining dissatisfied customers. Prepare daily work assignments, delegate tasks, and expertly meet business demands. Taught employees how to resolve problems independently and meet targets through effective training programs. Indoctrinate employees on safety compliance as to what can and cannot be done on the dock. Facilitated communication and collaboration between departments to streamline work processes, reduce errors, and avoid unnecessary delays.
Possess Strong communication skills resulting in increase of employee morale. Trained in safety and safe work methods.
Recognized for excellence in building self confidence in others and motivating package handlers by teaching proper techniques for load quality and ensuring all packages are scanned. FedEx
Doerr Lane
Schertz, Texas 78266
December 2020 to December 2020
Job Title: Administrative Assistant (temporary fill, 2 weeks) Answered phones and greeted visitors. Schedule appointments for customer package pickup and updated package resolution statuses.
FedEx
Doerr Lane
Schertz, Texas 78266
October 2020 to December 2020
Job Title: Quality Assurance
Responsible for assisting the Quality Assurance function in daily operations. Assisted in collection of data, reporting, monitoring and load auditing to ensure compliance. As the Quality Assurance (QA) team representative offered full service solutions to address customers' specific needs. Corrected addresses and redirected packages. Handled sensitive shipments based on Standard Operating Procedures
(SOPs).
FedEx
Doerr Lane
Schertz, Texas 78266
February 2020 – December 2020
Job Title: Package Handler
Manage the efficient sorting and scanning of 2500 to 3700 packages within prescribed timeframes. Ensures other package handlers’ success through cross training and specific job functional training. Met or exceeded all productivity timelines.
UPS
I35 North
Schertz, Texas 78154
September 2019 – January 2020
Job Title: Preload Supervisor
Trained and directed a team of 8 package handlers to successfully handle, scan and load packages to be delivered. Taught package handlers how to load on the van line. Met or exceeded all productivity timelines.
T&J Beauty Salon
Job Title: Owner Operator
June 1995 – Present
Owner and manager of T&J Beauty Salon in various locations within the United States and overseas providing a wide range of cosmetology services to men and women from all walks of life. Developed exceptional people skills through client interaction, training and monitoring staff, ordering and replenishing supplies, completing accounting duties, adhering to hygiene standards, and overseeing customer service. Excellent at problem solving and attention to details.
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