Curriculum Vitae

MOHAMED AMIN HENDA

Mobile: +971-**-***-**-**

Address: Al Nahda 1, Dubai, UAE

ad2vry@r.postjobfree.com

CAREER OBJECTIVES

During my many years of experiance i held different positions for all the B&F operations, which includes Restaurants, Beverage Banquet Service and Room Service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. Actually, i’m looking for and gladly take up new challenges.

EDUCATION QUALIFICATION

BACHELOR OF BUSINESS ADMINISTRATION

university of economics and GE management Tunis El Manar year: 2011 to 2012

CERTIFICATION / DIPLOMA, DATA PROCESSINGAT SPEARHEAD TRAINING

YEAR: DECEMBER 2010

BACHELOR’S DEGREE/ HIGHER DIPLOMA, SCIENCE AT FARHAT HACHED SCHOOL, RADES

YEAR: DECEMBER 2007

WORK EXPERIENCE

F&B DEPARTMENT: AJMAN SARAY HOTEL Marriott® Hotel

(NOV 2018 until now )

Meeting the needs of customers and preparing parties Provide excellent customer service

WAITER VIP SECTION: SHERATON GRAND DOHA- Marriott® Hotel

(-(OCT 2016 to OCT 2018)

Follow sequences of services.

Provide good customer service

Give a positive outlook of the place of work and services. COMMERCIAL IN Textile MANUFACTURY (AUG 2013 to MAR 2016) Supervising and planning time tables and handling of the payment transaction analyzed and research reporting issue to improve accounting operations procedures

SALES EXECUTIVE (JAN 2012 TO FEB 2013)

CARREFOUR CITY CENTER LOCATION: DOHA, QATAR

Ensure customer satisfaction

Care about details and good manners

Work with colleagues and be a team player.

Give a positive outlook of the place of work and service Call center : SAGEM Communications (2009_2013)

- Taking inbound and outbound calls

- Assist customers with their queries

- Achieve sales targets

- Handle customer complaints in a appropriate way

PERSONAL DETAILS

● Date of birth:17 /10/1987

● Gender: Male

● Nationality: Tunisian

COMPUTER SKILLS

● Expert in Computer skills.

● Extensive knowledge of computer system.

● Excellent typing and PC usage skills word execel

● power point

LANGUAGE SKILLS

English, French, Arabic

PERSONAL SKILLS

● Can work under pressure with time bound performance Willingness to learn

● Responsible and dedicated, good personal relationships willing to relocate

● Honest, Organized, Reliable, Ambitious and Keen to learn

● Luxury experience.

● Supervises and manages employees. Manages all day-to-day operations.

● Understands employee positions well enough to perform duties in employees' absence.

● Utilizes interpersonal and communication skills to lead, influence, and encourage others;

● Oversees all restaurant, beverage, banquet service and room service operations.

● Analyzes information and evaluates results to choose the best solution and solve problems

● Encourages and builds mutual trust, respect, and cooperation among team members

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