No. ** Lewis Street,

Santos Layout, Egbeda,

Lagos State.

ad2vrq@r.postjobfree.com

070********, 080********

JOHN PATIENCE ADA

PROFILE

Gender Nationality

Female Nigerian

Marital Status

Married

OBJECTIVE

To secure a challenging career opportunity, so as to fully utilize my training and skills, while making significant contributions to the success of the organization. SKILLS:

• Excellent oral and written communication skills.

• Microsoft office suite.

• Ability to adapt to new working environment.

• Coordinated, Time management.

• Leadership and teamwork-ability

• Data entry and financial management skills

• Interpersonal skills

WORK EXPERIENCE: AIRPEACE AIRLINE

Position: Customer Service

Responsibilities/Achievements:

• Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans.

• Processing customer reservations by confirming details with customer via phone or computer.

• Processing refunds for delayed or canceled flights by communicating with travel agencies or airlines to obtain authorization for refunds.

• Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms.

• Processing claims for lost or damaged luggage by gathering information about the damage or loss from passengers and submitting claims to insurance companies on behalf of airlines

• Selling tickets at check-in counters or airport kiosks by processing credit card payments or accepting cash payments from customers.

FIRST BANK NIGERIA PLC, LAGOS.

Position: Sales Executive

Responsibilities/Achievements:

• Conduct market research to identify selling possibilities by seeking out new sales opportunities through cold

calling, networking and social media and evaluate customer needs.

• Set up meetings with potential clients and listen to their wishes and concerns

• Collaborate with team members to prepare and deliver appropriate presentations on products and services.

• Create frequent reviews and reports with sales and financial data

• Ensure the availability of stock for sales and demonstrations

• Participate on behalf of the company in exhibitions or conferences

• Negotiate/close deals and handle complaints or objections

• Gather feedback from customers or prospects and share with internal teams NDU CONTINENTAL GLOBAL LTD. 2017 - 2018

ANTHONY OBE STREET, LAGOS (NYSC)

Position: Admin Officer

Responsibilities/Achievements:

• Providing Administrative support to the organization.

• Organizing company records

• Overseeing department budgets

• Maintaining inventory of office supplies

• Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary company news and information

• Greeting and directing visitors, answering phone enquiries and handling complaints in a courteous, professional manner.

CASHIGO INTERNATIONAL LIMITED

Position: Loan Recovery Officer

Responsibilities/Achievements:

• Responsible for the collection of debts

• Negotiating payments/payment arrangements

• Handling debtor inquiries

• Provides administrative assistance to the team

COMATRIX COLLECTION SERVICE.

Position: Customer Service Representatives

Responsibilities/Achievements.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times by responding promptly to customer inquiries.

• Acknowledging and resolving customer complaints by communicating with customers through various channels.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support. FAVE CONSULTANT

Position: Customer Service Representatives

Responsibilities/Achievements:

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support. LAMAGE BEACH, LAGOS. 2017

Position: Receptionist

Responsibilities/Achievements:

• Meeting and greeting clients

• Booking meetings

• Arranging couriers

• Keeping reception area tidy

• Answering and forwarding phone calls

• Screening phone calls

• Sorting and distributing post

JHDAB HOTELS, LAGOS. 2014

Position: Receptionist

Responsibilities/Achievements:

• Scheduling meeting between the management and customers

• Attending to clients’ call

• Making reports on office activities and equipment.

• Attending to customers’ needs

• Screening phone calls

• Keeping the reception area tidy

EDUCATION Bachelor of Science in Philosophy and Religious Studies 2012-2016 Kogi State University, Anyingba

Senior School Certificate (SSCE) 2005-2011

Mount Camel Secondary School, Benue State

First School Leaving Certificate (FSLC) 2000-2005

CEFN Nursery and Primary School, Benue State.

VOLUNTARY

SERVICES

Culture and Tourism Community Development Service Group (NYSC), community sensitization on the beautiful cultures and display among different ethnic groups in Nigeria, Egbeda, Lagos State. REFEREES Available on Request.

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