Customer Service Quality Assurance
Resume:
Kaylee Bell
**** ****** **, *********, ***** Carolina, 27013, US
************@*****.***
I‘m a very hard working individual who strives for recognition, improvement and success. I can calmly and quickly handle stressful situations with confidence to insure the best outcome. Opening and closing duties
Multitasking
Active listener
Customer satisfaction
Engaging personality
Calm under pressure
Speedy and efficient
Strong leadership capability
Inventory management
Teamwork and collaboration
Performance improvement
Up-selling
Professional demeanor
Time management
Hospitality service
Cleaning procedures
Product restocking
Heavy lifting
Stocking and replenishing
Assembly and production
Communications
Customer service
Flexible schedule
Quality assurance
Safety-oriented
GED - 2021
Mitchell Community College - Statesville, NC
Barista - February, 2022 to October, 2023
Starbucks - Statesville, NC
Educated partners and customers by sharing my knowledge of coffees, teas, and merchandise. Restocked display cases with appealing arrangements in order to promote our pastry’s and seasonal options.
Followed all merchandising, stocking, and storage procedures. Prepared and served over a hundred café beverages per day with speed, quality, and consistency. Learned every menu preparation as well as numerous off-label drinks to meet all customer needs. Kept up with my attendance and punctuality on a regular basis. Continued to broaden my understanding of coffee styles and varieties. Professional Summary
Skills
Education
Work History
Warehouse Floater - June, 2023 to September, 2023
Randstad, DENSO - Statesville, NC
Inspected supplies and product inventory for quality and quantity issues. Separated all of the debris and packaging from the boxes for recycling or disposal. Cleaned floors, emptied aisles of debris, and rearranged inventory to create a tidy and obstacle-free warehouse floor.
Responded quickly and professionally to job-related inquiries from the supervisor and provided updates on expected task completion times.
Gathered parts for assembly.
Food Runner/Server Assistant - October, 2021 to January, 2022 Port-a-Pit BBQ - Statesville, NC
Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen.
Kept areas clean and tidy by collecting used items and trash and wiping up spills on a regular basis. Arranged food, utensils, and condiments on trays so that meals could be served with all of the necessary ingredients.
Was frequently complimented by customers for going above and beyond my normal responsibilities. Disinfected the kitchen area, which included the floors, work tables, tools, and equipment. Increased operational efficiency by restocking employee and customer supplies such as ice, condiments, utensils, napkins, trays, and delivery bags during slow periods. Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup. Church Cleaning service - September, 2021 to June, 2022 Rita Blankenship - Cleveland, NC
Was meticulous in my handling of equipment, chemicals, and materials. Set up chair and table racks, set up arrangements, and handed out decorations to prepare facilities for special events.
Made sure high traffic areas were cleaned, stocked and safe for guest’s.
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