Customer Service Representative
Resume:
Lekisha Daniels
Customer Service Representative
Dallas, TX 75212
ad2vrf@r.postjobfree.com
Dedicated customer service representative seeking a management role, motivated to maintain customer satisfaction and contribute to company's success.
Willing to relocate to: Duncanville, TX - DeSoto, TX - Lancaster, TX Authorized to work in the US for any employer
Work Experience
Uber Driver
Uber X and Uber Eats Driver - Dallas, TX
November 2020 to Present
• Paratransit providing passengers to their desired destinations safely
• Except food orders and drive to location
• Pick up food orders from restaurants.
• Deliver to customers in a timely manner.
• Courier
• Handle with care
• Leave infront of delivery address
• Contactless visit
Full Time Clerk
QuikTrip - Dallas, TX
April 2022 to February 2023
• FTC
Lead Driver/Supervisor
EDS Service Solutions/Hertz Car Rental - Dallas, TX April 2021 to October 2021
• Independent Contract Driver,
• Interviewed drivers & trained new hires the lot layout
• Made daily post schedule & plan for the day
• Supervises over 25 drivers & car cleaners
• Reserved cars in reservation daily
• Organized the car rental lot due to traffic flow of returns that day
• Transported cars on & off-site
• Paratransit members to the Love Field Airport Southwest terminal
• Checked in returned cars thru IR
• Greeted customers and accompanied them to their rental car.
• Performed inventory on the cars on the lot, reported a total count of cars off-site and for the closing of the business day.
Contractor FEAM Agent
Robert Half - Dallas, TX
October 2020 to April 2021
• Helpline: Assist survivors with questions, updated info, status change.
• Refer resources in their city & state
• I go over all correspondence both sent from and received, making sure nothing is needing -pending and that what was received is legible
• Document contact notes of call, of which the survivor is still in need of assistance and the reason for the call
• Registration Intake: As an FEMA agent I would register survivors application for disaster assistance per disaster declared
• I proof read all info before submitting
• I leave contacts (details) for the case worker and inspector Inspector/Machine Operator
Dart Container - Dallas, TX
November 2018 to September 2020
• Label and number boxes
• Worked on assembly line for2 years
• Quality check every 20 minutes
• Look for blemishes, smears, double print, double cup, discoloration, silicone, mixed colors, and resetting bagging machine when goes off track
• Package cups in box, tape box, and stock pallet to standard requirements
• Plastic wrap boxes stacked on pallet (24 a case) and move to designated area with a pallet jack to be picked up
• Meet goal of 160 boxes per shift avg 360 my shift
• Promoted to IP Trainer after 1 year
• Maintained plant safety by following PPE rules and regulations
• Safely monitored equipment
• Scarp wip and clean up
The Reserve at North Dallas
Serion Living Retirement Facility - Dallas, TX
July 2016 to September 2018
• Daily sectional open side duties: Prep side salads, dressing, deserts, beverages, fill ice machine, set up tables (club house layout), copy table menus, and meal tickets
• Assisted residents to their club house seating in main and AL dining room, greeting residents and took there food orders
• Answered and delivered phone orders for IL, AL, and Flo's Cafe
• Short order cook at Flo's Cafe
• Prepared lunch items on menu
• Delivered meal orders to residents
• Charged room credit to residents
• Cashed out guest
• End of day paperwork and closing side duties
Cafeteria Worker
Dallas Independent School District
December 2016 to June 2017
Key staff Staffing Agency
● Prep breakfast and lunch menus. Keeping track of inventory going out and coming back.
● Salad maker, veggie and fruit sides, side item dishes, and food runner
● Line server and Cashier cashing out students timely
● Cleaned up line, the kitchen, took out trash, washed tables, swept and mopped floor in the cafeteria making ready for the next day of school
● Stayed after school, prep snacks and cashier for after school program Online Fulfillment
Staff Force Staffing - Dallas, TX
June 2016 to December 2016
Daily filled orders for the online bulk department
• Completed detailed work to ensure counts, colors, and sizes were correct
• Packed orders according to order requirements for shipping
• Kept daily inventory log count for my department Customer Service Representative (CSR)
Wal-Mart - Dallas, TX
August 2013 to April 2016
Maintained up-to-date knowledge of store policies regarding processing payments, returns, claims, exchanges and issued store credit, recalled items, retrieved receipts, and warranties
• Processing money orders, stamps, wired and received money transfers
• Cashed payroll, government, insurance, and income tax checks.
• Authorized credit card, check, electric, cable, car note, rent, and phone bill payments.
• Explained products and benefits
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Crossed- trained and provided backup for cashiers, customer service representatives, and to customer service managers as needed.
• Managed difficult situations and customer complaints (phone)
• Counted and closed out cash drawers and ran end of shift report over entire store.
Deposited large sums of money into safe machine
Assured all funds, cc receipts and checks were accounted for nightly. Sales Associate(Cashier)
Fiesta Food Mart - Dallas, TX
December 2011 to February 2013
Assessed customers needs and respond to questions.
● Issued receipts for purchases and gifts, bagged merchandise accordingly to policy.
● Operated cash register with large sums of money daily
● Organized supplies, cleaned work area, and worked overtime. Pizza Delivery Driver
Pizza Hut - Dallas, TX
June 2003 to September 2007
• Take order for delivery
• Verified order is correct
• Handle with care
• Courier
• Load order
• Deliver food order to delivery location
• Maintained 30 minutes or less delivery speed
Volunteer
J. W. Ray Elementary School - Dallas, TX
2004 to 2007
Making copies and filing papers
● Grading papers and picking up attendance sheet
● Checking in and out library books and returning them back on shelves
● Assist with lunch line and trays
● PTA meetings, bringing after school
Patient Care Assistant
Children's Hospital Dallas Texas - Dallas, TX
April 1998 to October 2001
• Patient care clerk made dietary menus
• Assisted with meal tray prep
• Front desk
• Meet and greet w/patients for meal diet
• Billing and coding on lite duty work
• Medical records filing clerk/retrieval
• Lab assistant/specimens runner between Children Hospital and Parkland
• EMR system
Education
GED
Lincoln High School - Dallas, TX
Skills
• claims (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Call Center (10+ years)
• CSR (10+ years)
• Computer literacy
• Microsoft Office
• Microsoft Excel
• Medical billing
• Pallet jack
• Warehouse experience
• Sales
• Data entry
• 10 key calculator
• QuickBooks
• Assembly
• Accounts Receivable
• Medical Office Experience
• Cashiering
• Cash handling
• Microsoft Word
• Typing
• Microsoft Outlook
• Accounts Payable
• Medical Coding
• Insurance Verification
• Office Management
• Order Picking
• Machining
• Medical Records
• Phone Etiquette
• EMR Systems
• Time management
• Live chat
• Upselling
• Technical support
• English
• Clerical Experience
• Payroll
• Order fulfillment
• Documentation review
• Driving
• Laboratory Experience
• Courier
• CPT Coding
• Restaurant experience
• Data collection
• Food preparation
• Leadership
• Communication Skills
• Filing
• Microsoft Powerpoint
• Medical Terminology
• Organizational Skills
• Computer Skills
• Event planning
• Basic math
• Hotel experience
• Hospital Experience
• Medical Scheduling
• Quality Assurance
Certifications and Licenses
Non-CDL Class C
Food Handler Certification
March 2022 to March 2024
• Food Hanblers
• TABC License
Driver's License
June 2021 to June 2029
Texas Drivers License
Assessments
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Proficient
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Completed
September 2020
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
● Customer service knowledgeable with processing returns and claims
● knowledge with wiring money and issuing money orders
● Flexible and reliable
● People-oriented and focused on customer satisfaction
Contact this candidate