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Clinical Staff Customer Service

Location:
Raleigh, NC
Posted:
January 18, 2024

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Resume:

Tary Pizarro

Fayetteville, NC ad2vr8@r.postjobfree.com 910-***-****

Work Experience:

Medical Edge, Carolina Community Tracing Collaborative (CCTC)

Promoted to: Clinical Supervisor of Regions, 7, 8, 10 August 2021

•Provide real-time feedback on clinical staff performance

•Submit ticket requests to fulfill the staffing needs for Local Health Departments, so they can be State approved.

•Conflict resolution

•Payroll

• Oversee & manage 30+ clinical staff, scheduling, attendance, employee relations, daily operations, etc.

Promoted to: Clinical Coordinator July 2021

• Implement and ensure new mandates on COVID and OSHA are in place in all NC health departments.

• Supervise 15 of North Carolina counties COVID-19 vaccine staff.

• Support statewide COVID vaccine distribution and mandates.

• Communicate daily with health department officials on health and safety issues & requirements

Promoted to: Vaccine Safety Coordinator, April 2021

• Liaison and report to their assigned local health departments’ vaccine events regularly to ensure mandates are enforced by local health department for staff safety and adhere to Occupational Safety and Health Administration guidelines.

• Utilize prescribed guidelines, checklist expertise in OSHA and staff safety to review, report, and troubleshoot to the Vaccine Program Administrator and local health department point of contact.

• Immediately identify and report any issues that arise with staff safety in adherence to OSHA guidelines up the supervisory chain and collaborate to develop and implement a solution.

• Train non-clinical and clinical staff on onsite safety expectations and how to report and address an infraction.

• Ensure all surge staff are provided proper protective equipment and adherence to Covid-19 protocols during all vaccine-related activities by routinely performing protection and safety satisfaction surveys with staff.

• Adhere to DHHS (Department of Health and Human Services) and CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded.

Case Investigator, August 2020

Position Summary:

Responsible for contacting North Carolinians confirmed cases with COVID-19 infection to provide education regarding the recommendation to self-isolate, assess their ability to safely comply with the recommended control measures, and to elicit information on close contacts who need to be notified of their exposure. Provide available resources to cases & screen their needs.

• CVMS, CCTO, TEAMS, EDDS

Bilingual Customer Service Advocate February 2020 to June 2020

Blue Cross Blue Shield

Bilingual translator, English/Spanish Customer Service, Call Center

Claims, billing, web support appeals

Inform clients by explaining procedures; answering questions; providing information.

Radeas Laboratories - Fayetteville, NC August 2019 to December 2019

Phlebotomist, Toxicology Collector & Thermo Scientific Analyzer Technologist

Collect and process samples from all age ranges, as well as toxicology and process in analyzer.

Accu Reference Medical Laboratory - Fayetteville, NC November 2015 to 2018

Phlebotomy Coordinator

Collecting blood samples from patients, and dispatching them for analysis and testing.

In charge of Point of Care & rapid tests etc.

DOD (Department of Defense), Womack Army Medical Center December 2012 to November 2015

Medical Technician, Outpatient Clinic

Experienced and ASCP Certified Phlebotomist with expertise in collecting and processing several specimens per hour. Collect samples on all population ages from pediatric to geriatrics.Organized and proficient at precisely obtaining specimens and transporting per laboratory regulations.

Promoted to: Emergency Room & IV team

Education:

•Medical Laboratory Technician in Pathology/ Phlebotomy / EKG, Fayetteville Technical Community College - Fayetteville, NC October 2011 to December 2011

•B.A. in Human Resources & Industrial Engineering, Universidad Interamericana De Puerto Rico

1999-2002

•Associate in Ergonomics Engineering & Computer Science, Universidad de Puerto Rico

1998-1999

•High School Diploma Miguel De Cervantes Saavedra High School Bayamón, PR, 1999

Skills:

• Fully bilingual in both English & Spanish both written and verbal.

•Excellent time management, delegating, performance.

•Good inter-personal skills, comfortable in a rapid changing environment with the ability to emphasize, with patients; pursuing a positive impact and building strong long-term relationships.

•Human Relations: Customer service oriented. Ability to motivate people, problem solving techniques with employees, customers, and other job-related situations. Work cooperatively with supervisors, co-workers & subordinates, team player, organized.

Certifications:

National Health Association, Phlebotomy Laboratory Technician Fayetteville Technical Community College, ASCP, American Heart Association BLS, CPR & AED, Blood Borne Pathogens, among many others.

References:

Miriam Pérez 910-***-****

Molly Reck 336-***-****

Sherry Starling 910-***-****



Contact this candidate