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Customer Service Program Coordinator

Location:
Toledo, OH
Posted:
January 18, 2024

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Resume:

Kimberly Roberts

professional profile

professional experience education

key skills

contact

• 35+ years of experience in event planning and relationship management.

• Extensive experience in vendor partnerships and accredited conference administration.

• Developed and implemented various collateral for both event and business marketing.

• Coordinated and executed several in person and virtual events.

330-***-****

ad2vr4@r.postjobfree.com

1120 Country View Lane

Apt #16D

Toledo, OH 43615

CONFERENCE DIRECTOR / EDUCATION SPECIALIST

ProMedica (Continuing Medical Education) / Toledo, OH / 2016 - Present RESIDENCY PROGRAM COORDINATOR

ProMedica (Flower Hospital Family Medicine) / Toledo, OH / 2013 - 2016

Responsible for obtaining CME credit (OSMA/ACCME)

Manage coordination of all conference details including cultivating vendor partnerships, brochure printings/mailing, and registration

Maintain in-house and guest speakers, reporting to PARS/Accreditation, CME council, and tracking of CME credits through database system (CME CLOUD)

Assemble Physicians and Planning Committees for events

Handle Day of Event duties

Coordinated resident rotation schedules

Provided operational support to program director and administrative supervision and support to residents

Managed relationships with outside offices and specialty Board Examinations

Closed Residency program (2015) & continued Verifications (2021)

Plan annual events including graduation, faculty retreats, etc.

Maintain database (New Innovations) of resident & faculty files Margaretta High School,

Castalia, OH / 1983

Ohio University (5 Semesters)

Athens, OH / 1983-1985

Event Management

Relationship Development

Team Leadership

Problem Solving

Education Accreditation (CME)

Financial/Expense Management

Results Oriented

Excellent Customer Service

Marketing

volunteer experience

references

Mary Andre

Coordinator, Provider Relations

Wooster Community Hospital Health Systems

Wooster, OH 44691

330-***-****

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Dr. Jeanine Huttner

Sylvania, OH 43560

419-***-****

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Women’s Day Away

Wooster Grace Brethren Church / 10 years

Assisted in coordinating a one-day

seminar for up to 500 attendees

Chairperson for catering breakfast and

lunch

Boy Scout “Blast and Cast” Fundraiser

Castalia, OH / 7 years

Hospitality coordinator

Greeted and checked-in 22 five-

member teams

“Road to the Horse”

Murfreesboro, TN / 3 years

Hospitality coordinator for 250

person VIP Room

Coordinate on-site caterers and

satellite food vendors

Concierge to three horse clinicians

professional experience

CUSTOMER SERVICE / CHECK-IN

ProMedica (Sunforest OB-GYN) / Toledo, OH / 2012 - 2013

Responsible for patient check-in for office with eight physicians (averaging 250-300 patients daily)

Experience working within various EHR systems

Managed engagement with insurance companies

“Patient Experience” Super User

MARKETING MANAGER

Wooster OB-GYN / Wooster, OH / 2008 - 2012

Directed several advertising campaigns including billboards, ads, brochures, and signage

Redesigned website, logo, and other marketing materials to expand brand loyalty within community

Responsible for engagement with architect and sub- contractors for new OB-GYN wing at Wooster Community Hospital

DIRECTOR OF DEVELOPMENT/COMMUNITY RELATIONS

Wooster Christian School / Wooster, OH / 2001 - 2008

Coordinated all fundraising and programmed events including but not limited to; community open houses, Chamber Business After Hours, Alumni donor based

relationships and events, student concerts/graduation

Created a Donor base of ~250 donors and raised ~$1M over a period of 5 years

Developed all marketing materials, television ad campaigns and website design

WEDDING COORDINATOR

Wooster Grace Brethren Church / Wooster, OH / 1992 - 2010

Act as liaison between church and wedding couple

Assist in planning and organizing rehearsal and ceremony

Coordinate with florists, photographers, venue, etc.



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