Certified Salesforce Administrator & Platform Developer

Satyarani Devarashetti

ad2vqi@r.postjobfree.com +1-240-***-**** Simonet BlancTer, Ashburn, Virginia 20148

Immigration Status: GC

PROFESSIONAL SUMMARY:

Over 8 years of IT experience in the Salesforce.com CRM Platform both as Administrator and Developer in Retail, Healthcare, Finance, and Banking.

Experience with API management implementing the Metadata API by managing the changes and deploying the changes to production through Sandboxes.

Developed Visualforce pages, Visual flow using Apex Programming on Force.com Platform and expertise in designing Custom fields, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards.

Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in Marketing, Sales and Service Clouds.

Strong SFDC knowledge and experience in salesforce.com configuration from marketing - sales - service clouds.

Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.

Experience in Web Services and implemented SOAP, REST and METADATA API for Cloud integration requirements and marketing cloud.

Exposure to all stages of Software Development Life Cycle (SDLC) and Strong knowledge on Customization, Administration setup, Apex, Visual force.

Designed junction objects and various advanced fields like Controller/dependent picklist, Custom Formula Fields, Field Dependencies, and Validation Rules, workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation are implemented according to application requirements.

Expertise in Salesforce Integration & Data Migration and experience in SFDC.

Development in implementing VF Customization, Force.com IDE, SOQL, and SOSL.

Experience in integration of salesforce using Apex, Visualforce, lightning (Aura), lightning web components(LWC), REST API, Lightning UI and Governor limits and also integrating salesforce with third party applications like Java, GITHUB, Jenkins and Oracle.

Good knowledge on Apex development in creating Custom Objects, Tabs, Bulk Triggers, Apex language, Classes, Force.com API, Apex Scheduler, Batch Apex, Standard Controllers, Custom Controllers and Controller Extensions.

Expert with Substantial Experience in Salesforce administration, Operational Analytics, Project Management, and Quality Assurance with Emphasis on Process Improvement.

Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.

Expertise in Lightning App builder (Salesforce1) and implemented a new application based on lightning to have compatibility of the app in mobile, Tab and desktop versions and developed Lightning component framework.

Good knowledge in various technologies like Web Services, HTML, CSS, XML, AJAX, jQuery, JavaScript, Apttus CPQ,Reach JS.

Had great knowledge and hands on experience in marketing cloud builders and studios.

Worked on ETL tool informatica to integrate salesforce with other systems

Create informatica synchronization tasks.

Experience with Agile, Waterfall and Scrum methodologies in various project implementations with great communication and Presentation skills.

Experienced in the use of continuous integration tools (e.g. Jenkins, Hudson, etc) & infrastructure automation (VMWare, Puppet, Chef, Vagrant, Docker, etc).

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, sales cloud, service cloud, community cloud, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages, Lightning(Aura), Lightning web components(LWC), S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools

Eclipse, Velocity,Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production). Programming Languages APEX, C#, C, C++, Java, and Java Servlets, .NET, Python, AWS, Seibel, ServiceNow

Web Technologies

Web Services, HTTP Callouts, XML, HTML, CSS, DHTML, JavaScript.

Java Technologies

Java, EJB, Servlets, JSP

Databases

MySQL, SQL Server 2000/2005, MS Access 2003, Oracle 10g/9i

Operating Systems

Windows 98/NT/XP/Vista, Linux, UNIX, IOS, Android

Project Management

Waterfall, Agile

Custom Integration

Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy

WORK EXPERIENCE:

Salesforce Developer / Admin March 2021– Present

Nissan – Dallas, TX

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

administered and monitored the company's salesforce CRM application. Setup salesforce.com for all new users.

Implemented the requirements on Salesforce.com platform and Force.com

Worked on Salesforce Community platform.

Working on portals like Service Portal and Partner Portal and had a good knowledge on Customer community Portal.

Implemented SFDC CRM to deliver various reports in departments of Sales, administration, and Marketing etc.

Competent in SFDC administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Master child Relationship, Lookups, Roll-Up Summary, Workflows, Page Layouts, Tasks and Events.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.

Worked together with the SalesForce.com platform leads, assisting in coordinating and administering new capabilities and requirements to meet the needs of the Sales team.

Designed the record pages with the custom lightning components (Aura framework)and record types.

Remodeling the connection between the salesforce and external systems (databases).

Worked on Lightning and its components in developing Record Pages, VF pages, Apex etc., for the migration from classic to lightning.

Developed the triggers, apex controllers for sharing the records and functionality.

Worked on the lightning web components framework (LWC). Which is called as Heirarchial component.

Customized the Dashboards to the track usage for productivity and performance of their sales teams and migrated leads, accounts and contacts to the Sales cloud by using Jitter-bit Data loader tool.

Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions and 3Rd party applications

Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Created time-triggered tasks, email alerts, filed updates to implement business logic.

Worked on salesforce integration with tools like AWS, Informatica, and Seibel CRM.

Interacted with AWS team to build the application.

We use AWS services to build the portal application and also capturing the service responses in

catch object.

Implemented Contact center for the customers for the technical support and customer service.

Salesforce Developer / Admin July 2020– October 2020

NACD – Arlington, VA

Responsibilities:

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).

Experience working in sales cloud, supporting cases, developed workflows and triggers for automated case resolutions and 3Rd party applications.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Worked on handling administrative functions including user management like setting up of roles. Profiles, permission sets and sharing rules.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Implemented SFDC CRM to deliver various reports in departments of Sales, administration and Marketing.

Working on portals like Service Portal and Partner Portal and had a good knowledge on Customer Portal.

Worked on one of the health cloud applications.

Experience working with the Health Cloud Object Model for Patients and how to display Patient Data.

Worked on migration project as well.

Role: Salesforce Developer/ Admin July 2018 – June 2020

Capital One - Richmond, VA

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Developed Apex Classes, Visualforce Pages to support customer complex requirements.

Developed Apex Triggers, Batch Apex Classes also developed and managed complex Workflows, Approvals, Validation Rules, Assignment Rules

Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.

Designed the record pages with the custom lightning components and record types.

Remodeling the connection between the salesforce and external systems (databases).

Worked on Lightning and its components in developing Record Pages, VF pages, Apex etc., for the migration from classic to lightning.

Developed the triggers, apex controllers for sharing the records and functionality.

Got experience in the External database, external objects configuration with SF and the Softphone for the agents.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Configuration of external objects with the salesforce internal standard and custom objects using the OAuth.

Worked on Web-to-lead, Email-to-case, workflow rules and queues for case routing.

Implemented CI/CD using welkin suite, salesforce DX, GitHub, CLI, salesforce packages, extensions.

Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.

Customized the VF pages for the view on lightning lead and opportunity record pages.

Automating the business process for providing better experience to agents and donors.

Migrated to lightning for optimizing the existing process and provide the easy user experience.

Worked on reports and dashboards for the proper show case of data in different perspectives.

Done the data clean up in bulk and created the sandboxes for development, testing and configurations.

Experienced in scripting languages like HTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEX Web Services API development skills and Java Script, Web Services-Axis.

Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.

Created report types, relationship field types, reports, dashboards, formula fields, workflow rules, validation rules, process builders etc.,

Experience in moving code from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.

Guided in creating the SOP's, training and documentation for sales, service-based users.

Designed pages for the Cases, opportunities, accounts according to the user visibility and requirement.

Worked on converting the VF pages to the Lightning aura and web components.

Experienced in the use of any ETL integration tools (e.g. TIBCO, MuleSoft, Informatica, etc.)

Used Jenkins for builds to move code to higher environments.

Worked on Jenkins to setup CI/CD.

Salesforce Developer April 2017 – June 2018

JPMC, New York, NY

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Worked on CPQ in the Sales cloud for the management of the opportunities.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Installed, Configured and developed the conga composer, Pardot and engage kind of third-party tools for marketing, sales clouds.

Worked entirely on lightning, build products on opportunities, Classes, triggers, VF pages, record pages, app builder, path settings which suits the organization.

Worked on Lightning components in developing Pages, Schedulers, batch apex etc.,

Worked on Email-to-case, Web-to-case configurations for creating the cases.

Configured the record pages for the different objects through lightning.

Excelled in working with various Salesforce.com Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.

Constructed the batch classes, triggers for the automation from sales to service.

Had Hands-on on different workflows, validation rules, process builders.

Worked on reports and dashboards for the proper show case of data in different perspectives.

Done the data clean up (using the Data loader and the Apex DML) in bulk and created the sandboxes for development, testing and configurations.

Created the SOP's, training and documentation for the organization (sales, service).

Excellent understanding of Salesforce.com in terms of Organization hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules. Efficient in setting up restricted login hours and IP ranges on profiles and resetting the user passwords.

Got the data from the Spice works (online tool for service) and restored in the Salesforce.

Solved the different issues with the tools and trained the users on them.

Organized many meetings with the clients and the internal users and had good communication with the entire team.

Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.

Efficient in monitoring Apex asynchronous processing using future methods, batch apex, controlling processes with queueable apex and scheduling jobs using apex scheduler.

Worked on DocuSign for the contracts and integrated with Conga Composer.

Designed pages for the Cases, opportunities, accounts according to the user visibility and requirement.

Salesforce Developer / Admin Aug 2015 – Mar 2017

Disney - Orlando, FL

Responsibilities:

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked on CPQ in the Sales cloud for the management of the opportunities.

Managed different versions of the code using GITHUB and deployed the changes to higher environment.

Working on portals like Service Portal and Partner Portal and had a good knowledge on Customer Portal.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

Customized the Dashboards to the track usage for productivity and performance of their sales teams and migrated leads, accounts and contacts to the Sales cloud by using Jitter-bit Data loader tool.

Experience in customization using visual force triggers, controllers, pages, objects.

Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions and 3Rd party applications like Apttus CPQ.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.

Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

EDUCATION QUALIFICATIONS:

Masters in Computer Science and Electronics

- National Institute of Technology, Warangal, Telangana July 2011 - May 2013

Bachelors in Electronics and Computer science

- Loyala Academy Hyderabad, Telangana Aug 2008 – Apr 2011

Certificates:

Cert247275_PlatformDeveloperI_20230824

Cert244758_Administrator_20231106.pdf

Salesforce_Administrator

Salesforce_Platform_Developer_I

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