Talent Acquisition Multi Unit

Charles M. Williams, Jr.

Multi Unit Leader

********@*****.*** • 470-***-****

Spring Hill, TN

Summary

Seasoned and dynamic professional harnessing strong background in multi-unit management, driving significant revenue growth and operational excellence across diverse retail environments. Well- versed in strategic planning, robust sales forecasting, and comprehensive budget management, ensuring seamless alignment with corporate objectives. Expert in talent acquisition and development, fostering a culture of continuous improvement and team empowerment. Knowledge in store layout design and Planogram implementation, enhancing customer experience and sales performance. Possess keen acumen for contract negotiations and vendor relations, coupled with a deep understanding of environmental compliance across various states.

Areas of Expertise

Client Relationship Management (CRM)

Strategic Planning

Revenue Growth

Cost Optimization

Project Management

Vendor Relations

Sales Strategy

Account Management

Client Acquisition & Retention

Professional Experience

Travel Centers of America/ Petro Stopping Centers, Midwest/Southeast region

Regional Operations Specialist, October 2019 - Present

Orchestrated regional operations for 73 locations and supervised eight District Managers. Concentrated on Store/Fuel operations, targeting sales enhancement and expense minimization.

●Spearheaded region to achieve 14% sales growth over last year.

●Elevated training compliance from 91% to 97%, ensuring operational excellence.

●Successfully decreased shrink levels from 2.4% to 1.1%, enhancing overall profitability.

Travel Centers of America/ Petro Stopping Centers, Southeast

District Manager, March 2015 - October 2019

Managed operational facets of 13 branch locations across four states. Oversaw district-level decision-making, including tenant lease negotiations, talent recruitment, and comprehensive HR responsibilities for 800 employees. Conducted service vendor contract negotiations, sales forecasting, budgeting, and expense planning. Formulated policies and procedures (P&P), including training and mentoring initiatives.

●Revitalized historically underperforming district, achieving 18% average annual sales increase.

●Reduced shrink factor from 5.6% to under 2% within two years, leading region in shrink reduction.

●Advanced district turnover improvement by 57%, outperforming regional counterparts.

K-Mart, Atlanat GA

General Manager, April 2011 - March 2015

Spearheaded training and development programs for associates. Managed inventory processes including stocking and ordering. Executed sales forecasting and strategic planning. Coordinated staff scheduling and merchandise store layout. Conducted Planogram (POG) resets and seasonal layout changeovers.

●Successfully elevated annual sales of a single site from $5M to $8M, increasing in revenue generation.

●Partnered with executive team and led liquidation process from start to finish for six locations.

Additional Experience

Petsmart, Inc. Operations Manager

Value Village General Manager

Education

BS in Business Management and Finance,

Clayton State University, Atlanta GA

Licenses

Journeyman Electrical License, P&C Insurance License Certificates from Dale Carnegie and Geoffrey Gittomer Sales Schools and Toastmaster’s, ServSafe certified, AB Operator in AL and GA

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