Front Desk Agent at Novotel Bahrain Al Dana Resort 2021 - 2022

Mukta A2 Cinema

Customer Service Executive

Welcoming Guset And pations us they arrive

Greeting and Welcoming Patrons as they arrive

Checking The Movie Timings and edit accordingly

Assisting the gust their auditoriam and assigned seats Preparing porpcorns

Selling Refreshment

Resolving Coustomer Complant

Handling Online Failed Transaction

Assisting the gust with all the imformation they need to know about the movies Informing The Gust About the up coming Movies

Up Selling the Seats and concession the items

Promoting Positive Guest relationas to all individuals approching the front desk Answering and forwarding of phone calls

making reservation for walking in guest

checking in and checking out of guest

Collecting Payments both cash and card

Issuing Key Cards and escort instructions to the bell boy Posting Payment in the system

Cleaning and Maintaining the front desk Tidy

Restocking of front desk supplies

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