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High Volume Customer Service

Location:
Oklahoma City, OK, 73102
Posted:
January 18, 2024

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Resume:

AT

ADAM TUCKER

ad2vnd@r.postjobfree.com 405-***-**** Oklahoma City, OK 73122

Motivated, service-oriented Bartender with over 15 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers. Friendly energetic experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

Versatile Bartender with 15 years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base. Reputable Bartender with flair for creating exciting and on-trend cocktails. Talented at developing world-class cocktail list and bar program. Recognized for creating innovative and attractive drink menus. Reliable and hardworking, consistently works autonomously or in teams to serve over 200 transactions, probably like over 300 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Customer-oriented Bartender offering 15-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking- making techniques. Offering 15 years of experience in providing patrons with superior service. Responsible bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Hospitable bartender committed to maximizing customer satisfaction and beverage sales. Talented in re-imagining classic cocktails and providing new culinary spin on drinks. Expertise in housekeeping and bar maintenance. Industrious Bartender with broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations. Accomplished bartender with 15 years of experience in beverage service paired with wide knowledge of drink recipes. Talented professional trained in mixology and recognized for innovative drink creations. Excels in fast-paced foodservice environments.

Diligent College Student focused on business annd economics… and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Outgoing A-B student pursuing flexible part-time employment with weekend and evening shift options. Motivated professional offering 15 years in service. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new Summary

concepts quickly.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Hardworking and reliable bartender with strong ability in multi-tasking. Offering bartender and motivated skills. Highly organized, proactive and punctual.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Payment Processing

Beverage Preparation

Basic Accounting

Health Codes Compliance

Menu Memorization

Food Service

Suggestive Selling

Food Preparation

Food Running

Customer Service

Order Management

Point of Sale Systems

Cash and Credit Transactions

Extensive Wine Knowledge

Extensive Spirits Knowledge

ABC Regulations

Marketing and Sales Experience

Outstanding Customer Service

Team Training and Development

Organizational Ability

Maintaining a Clean Bar

Excellent Judgment

Cash Register Operation

Staff Management

Responsible Alcohol Service

Anticipating Guest Needs

Able to Stand Several Hours

Beverage Supply Orders

Cocktail List Development

Complex Problem-Solving

Outgoing Personality

Bar Service Preparation

Service-Oriented Mindset

Engaging Personality

Performance Improvement

Inventory

Safe Serving Knowledge

Proficient in Mixology

Extensive Beer Knowledge

Sales Expertise

Ordering Procedures

Multilingual in a little Spanish

Courteous

Handling Difficult Customers

Identification Verification

Conversant in [Language]

Creative Mixology

New Hire Training

Wine and Liquor Expertise

Six Flags Hurricane Harbor Oklahoma

City, OK

Bartender

04/2017 - Current

Greeted customers and provided excellent customer service. Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.

Described drink flavors and taste profiles to customers to help with ordering decisions.

Followed safety protocols while handling sharp tools or dangerous chemicals.

Measured and mixed house ingredients to prepare both custom and menu drink orders.

Displayed and retained extensive knowledge of liquors, wines and entrees. Monitored bar inventory and promptly restocked low items before depletion.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Cleaned up spills and broken glassware and safely disposed of sharp Skills

Experience

pieces.

Greeted frequent visitors by name and explained new promotions. Resolved customer complaints in a professional manner. Made friendly conversation with customers to provide enjoyable bar experience.

Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.

Participated in weekly team meetings to discuss goals and objectives set by management.

Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Organized storeroom inventory of supplies such as cups, napkins, straws. Stocked ice bins and coolers as needed throughout shift. Recommended food and drinks to patrons based on preference, pairings and special promotions.

Carefully inspected identification of customers to verify age requirements for purchase of alcohol.

Collected and organized daily till totals and tips. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Adhered to state regulations regarding serving alcohol responsibly. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.

Greeted guests with friendliness and professionalism. Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Performed opening and closing duties including restocking supplies. Ensured proper sanitation of bar area, glassware, utensils, and equipment. Maintained safety and sanitation standards with firm enforcement amongst bar staff.

Arranged bottles and glasses behind bar to make attractive displays. Upsold customers from shelf to premium brands to help boost sales. Assisted in setting up the bar for service shift.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships. Completed regular bar inventories and daily requisition sheets. Worked in close collaboration with team members to ensure customers received high-quality service.

Effectively multitasked within fast-paced environment. Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Cleansed glasses with sanitizing solution after each use. Studied industry trends to inform planning of bar menu and development of new drink recipes.

Neatly sliced and pitted fruit for garnishing drinks. Attended regular training sessions to stay updated on new products or trends.

Maintained inventory of liquor, beer, wine, and other beverage items. Managed accurate bar tabs and processed cash and credit card transactions.

Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.

Checked identification cards for proof of age prior to serving alcohol beverages.

Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Processed payments accurately and efficiently with POS system. Balanced daily registers and generated sales reports for management. Checked identification of guests to verify age requirements for alcohol purchase.

Planned and coordinated special events to boost customer numbers and profits.

Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Remained calm and poised during busy periods, promoting great customer service to guests.

Poured wine, beer and cocktails for patrons.

Provided drink suggestions to customers based on their preferences. Developed good working relationships with fellow employees through effective communication.

Trained new bartenders on drink preparation and upselling techniques. Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Delivered products to customer locations on time.

Recognized by management for providing exceptional customer service. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Completed day-to-day duties accurately and efficiently. Leveraged Point of Sale skills to input and compile data gathered from various sources.

Worked with cross-functional teams to achieve goals. Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Prioritized and organized tasks to efficiently accomplish service goals. Planned and completed group projects, working smoothly with others. Understood and followed oral and written directions. Identified needs of customers promptly and efficiently. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Maintained updated knowledge through continuing education and advanced training.

Exceeded customer satisfaction by finding creative solutions to problems. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Displayed strong telephone etiquette, effectively handling difficult calls. Achieved cost-savings by developing functional solutions to problems. Assisted with customer requests and answered questions to improve satisfaction.

Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. Maintained schedule of class assignments to meet deadlines. Levy Restaurants. 100 w Reno ave

Oklahoma City, OK

Bartender-bar Setup-shift Supervisor

08/2008 - 07/2023

Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.

Resolved customer complaints in a professional manner. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Adhered to state regulations regarding serving alcohol responsibly. Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Trained new bartenders on drink preparation and upselling techniques. Organized storeroom inventory of supplies such as cups, napkins, straws. Completed regular bar inventories and daily requisition sheets. Stocked ice bins and coolers as needed throughout shift. Studied industry trends to inform planning of bar menu and development of new drink recipes.

Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.

Measured and mixed house ingredients to prepare both custom and menu drink orders.

Made friendly conversation with customers to provide enjoyable bar experience.

Greeted frequent visitors by name and explained new promotions. Collected and organized daily till totals and tips. Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Upsold customers from shelf to premium brands to help boost sales. Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.

Followed safety protocols while handling sharp tools or dangerous chemicals.

Balanced daily registers and generated sales reports for management. Neatly sliced and pitted fruit for garnishing drinks. Maintained inventory of liquor, beer, wine, and other beverage items. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Cleansed glasses with sanitizing solution after each use. Monitored bar inventory and promptly restocked low items before depletion.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.

Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Checked identification of guests to verify age requirements for alcohol purchase.

Assisted in setting up the bar for service shift.

Carefully inspected identification of customers to verify age requirements for purchase of alcohol.

Participated in weekly team meetings to discuss goals and objectives set by management.

Provided drink suggestions to customers based on their preferences. Ensured proper sanitation of bar area, glassware, utensils, and equipment. Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Greeted guests with friendliness and professionalism. Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Planned and coordinated special events to boost customer numbers and profits.

Effectively multitasked within fast-paced environment. Remained calm and poised during busy periods, promoting great customer service to guests.

Poured wine, beer and cocktails for patrons.

Performed opening and closing duties including restocking supplies. Checked identification cards for proof of age prior to serving alcohol beverages.

Arranged bottles and glasses behind bar to make attractive displays. Processed payments accurately and efficiently with POS system. Described drink flavors and taste profiles to customers to help with ordering decisions.

Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships. Maintained safety and sanitation standards with firm enforcement amongst bar staff.

Worked in close collaboration with team members to ensure customers received high-quality service.

Developed good working relationships with fellow employees through effective communication.

Managed accurate bar tabs and processed cash and credit card transactions.

Displayed and retained extensive knowledge of liquors, wines and entrees. Greeted customers and provided excellent customer service. Attended regular training sessions to stay updated on new products or trends.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Exceeded customer satisfaction by finding creative solutions to problems. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Assisted with customer requests and answered questions to improve satisfaction.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Completed day-to-day duties accurately and efficiently. Planned and completed group projects, working smoothly with others. Answered several calls per shift to assist with customer questions and concerns.

Maintained updated knowledge through continuing education and advanced training.

Leveraged point of sales skills to input and compile data gathered from various sources.

Identified needs of customers promptly and efficiently. Collaborated with others to discuss new opportunities. Delivered products to customer locations on time.

Worked with cross-functional teams to achieve goals. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Maintained schedule of class assignments to meet deadlines. Achieved cost-savings by developing functional solutions to problems. Prioritized and organized tasks to efficiently accomplish service goals. Recognized by management for providing exceptional customer service. Sheraton Oklahoma City Downtown Hotel

Oklahoma City, OK

Bartender

08/2017 - 03/2020

Greeted customers and provided excellent customer service. Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.

Described drink flavors and taste profiles to customers to help with ordering decisions.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Monitored bar inventory and promptly restocked low items before depletion.

Displayed and retained extensive knowledge of liquors, wines and entrees. Followed safety protocols while handling sharp tools or dangerous chemicals.

Measured and mixed house ingredients to prepare both custom and menu drink orders.

Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Greeted frequent visitors by name and explained new promotions. Resolved customer complaints in a professional manner. Made friendly conversation with customers to provide enjoyable bar experience.

Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.

Participated in weekly team meetings to discuss goals and objectives set by management.

Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Organized storeroom inventory of supplies such as cups, napkins, straws. Stocked ice bins and coolers as needed throughout shift. Recommended food and drinks to patrons based on preference, pairings and special promotions.

Carefully inspected identification of customers to verify age requirements for purchase of alcohol.

Collected and organized daily till totals and tips. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Adhered to state regulations regarding serving alcohol responsibly. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.

Greeted guests with friendliness and professionalism. Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Performed opening and closing duties including restocking supplies. Ensured proper sanitation of bar area, glassware, utensils, and equipment. Maintained safety and sanitation standards with firm enforcement amongst bar staff.

Arranged bottles and glasses behind bar to make attractive displays. Upsold customers from shelf to premium brands to help boost sales. Assisted in setting up the bar for service shift.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships. Completed regular bar inventories and daily requisition sheets. Worked in close collaboration with team members to ensure customers received high-quality service.

Effectively multitasked within fast-paced environment. Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Cleansed glasses with sanitizing solution after each use. Studied industry trends to inform planning of bar menu and development of new drink recipes.

Neatly sliced and pitted fruit for garnishing drinks. Attended regular training sessions to stay updated on new products or trends.

Maintained inventory of liquor, beer, wine, and other beverage items. Managed accurate bar tabs and processed cash and credit card transactions.

Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.

Checked identification cards for proof of age prior to serving alcohol beverages.

Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Processed payments accurately and efficiently with POS system. Balanced daily registers and generated sales reports for management. Checked identification of guests to verify age requirements for alcohol purchase.

Planned and coordinated special events to boost customer numbers and profits.

Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Remained calm and poised during busy periods, promoting great customer service to guests.

Poured wine, beer and cocktails for patrons.

Provided drink suggestions to customers based on their preferences. Developed good working relationships with fellow employees through effective communication.

Trained new bartenders on drink preparation and upselling techniques. Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Delivered products to customer locations on time.

Recognized by management for providing exceptional customer service. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Completed day-to-day duties accurately and efficiently. Leveraged point of sales skills to input and compile data gathered from various sources.

Worked with cross-functional teams to achieve goals. Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Prioritized and organized tasks to efficiently accomplish service goals. Planned and completed group projects, working smoothly with others. Understood and followed oral and written directions. Identified needs of customers promptly and efficiently. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Maintained updated knowledge through continuing education and advanced training.

Exceeded customer satisfaction by finding creative solutions to problems. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Displayed strong telephone etiquette, effectively handling difficult calls. Achieved cost-savings by developing functional solutions to problems. Assisted with customer requests and answered questions to improve satisfaction.

Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. The Scirvin Hilton Garden Inn Oklahoma

City, OK, OK

Bartender/Server

12/2006 - 12/2008

Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Provided drink suggestions to customers based on their preferences. Studied industry trends to inform planning of bar menu and development of new drink recipes.

Planned and coordinated special events to boost customer numbers and profits.

Arranged bottles and glasses behind bar to make attractive displays. Checked identification of guests to verify age requirements for alcohol purchase.

Performed opening and closing duties including restocking supplies. Monitored bar inventory and promptly restocked low items before depletion.

Managed accurate bar tabs and processed cash and credit card transactions.

Remained calm and poised during busy periods, promoting great customer service to guests.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Processed payments accurately and efficiently with POS system. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Attended regular training sessions to stay updated on new products or trends.

Neatly sliced and pitted fruit for garnishing drinks. Displayed and retained extensive knowledge of liquors, wines and entrees. Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Developed good working relationships with fellow employees through effective communication.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships. Maintained inventory of liquor, beer, wine, and other beverage items. Described drink flavors and taste profiles to customers to help with ordering decisions.

Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Balanced daily registers and generated sales reports for management. Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Worked in close collaboration with team members to ensure customers received high-quality service.

Greeted guests with friendliness and professionalism. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Completed regular bar inventories and daily requisition sheets. Organized storeroom inventory of supplies such as cups, napkins, straws. Cleansed glasses with sanitizing solution after each use. Followed safety protocols while handling sharp tools or dangerous chemicals.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Ensured proper sanitation of bar area, glassware, utensils, and equipment. Measured and mixed house ingredients to prepare both custom and menu drink orders.

Resolved customer complaints in a professional manner. Upsold customers from shelf to premium brands to help boost sales. Checked identification cards for proof of age prior to serving alcohol beverages.

Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.

Carefully inspected identification of customers to verify age requirements for purchase of alcohol.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Collected and organized daily till totals and tips. Greeted customers and provided excellent customer service. Made friendly conversation with customers to provide enjoyable bar experience.

Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.

Greeted frequent visitors by name and explained new promotions. Trained new bartenders on drink preparation and upselling techniques. Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.



Contact this candidate