+263********* / +263********* Bulawayo, Zimbabwe ad2vlv@r.postjobfree.com

C A R E E R O B J E C T I V E

Diplomatic individual with excellent leadership and decision-making skills. Looking to work in a capacity to improve the Brand Management strategy, marketing strategy, customer experience, process efficiencies and maintain quality services of the company by enforcing the implementation of world-class standards.

P E R S O N A L S T A T E M E N T

An empathetic young marketer with 4+ years of experience in the industry. An epitomy of excellence who is motivated to add significant growth through meeting Key perfomance Indicators and value creation by levaraging innovative growth strategies, marketing and customer service solutions. Surmised with an innovative and entrepreneurial mindset have developed a sharp acumen with intergrated marketing experience in brand management, marketing and customer service in the insurance industry possessing strong expertise and a proven track record for identifying and capitalising on new business opportunities through strategic brand positioning and implementation of effective marketing programs. I posses a comprehensive understanding of the technical elements hence am very effective at managing innovational projects in the marketing field, investigating the market potential of new products and technologies hence communicating these effectively to the general public and people with advanced technical knowledge. I believe that my leadership skills and socio-economical skills gained throughout my years of experience would be a valuable addition to the technical competencies I have developed hence they would be very helpful to break new grounds with my team for the employing organisation.

C O R E C O M P E T E N C I E S

Excellent communication and interpersonal skills towards building relationships at all organizational levels.

Adept in carrying out market research/consumer insights and drive business growth, and strategy implementation for the overall growth of the business.

Can Speak 3 Languages (Fluent in English, Shona & Ndebele)

Business Intelligence

Customer insight and consumer behaviour

Impeccable emotional intelligent skills for conflict resolution

Performance management, Delegating, developing and empowering employees

Commitment to supporting core business principles and delivering best practice

Enhanced Analytical and problem solving skills

Highly Charismatic with a flair of personal credibility EC ESTHER CHIDZIVA

DIGITAL MAKETER

Q U A L I F I C A T I O N S

2022: Practical Digital Marketing Certificate – Afrodigital Pan University (Distinction)

2019: Bachelor of Commerce Honours Degree in Marketing - National University of Science and Technology (Lower Second Class Distinction in research project) P R O F E S S I O N A L E X P E R I E N C E

Sales & Marketing Representative October 2021 to present Linkage Supplies, Bulawayo, Zimbabwe

Duties and responsibility

Developed my own sales techniques through communication and negotiation skills to foster new client relationships, grew the customer base by 30% in 2022.

Researching and understanding consumer requirements, scheduling appointments and attending meetings

Maintaining relationships with clients by making regular visits, understanding their needs and I boosted the sales revenue by 75% in 2022.

Tracking sales and making sales reports

Making quotations and invoicing

Understanding and promoting company products and it improved the brand visibility significantly.

Obtaining deposits and balance of payment from clients.

Preparing and submitting sales contracts for orders. Data Capturer June 2018 to July 2019

NetOne Cellular, Bulawayo, Zimbabwe

Duties and responsibility

Attending to one money customers – registration, activation, cash in, cash out

Maintaining a positive image of the company which enhanced the company’s reputation

Maintaining relationships with customers

Listening to customers’ concerns, issues and questions

Recommend possible products to meet the customers’ needs and it contributed to 20% customer satisfaction.

Refer issues and questions to managers if necessary. Customer Care Intern June 2016 to May 2018

NetOne Cellular, Bulawayo, Zimbabwe

Duties and responsibility

Resolve customers’ concerns and answer customers’ questions to your best ability

Maintain a positive attitude and calmly respond to customers’ complaints

Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise

Prepare product and customer reports by gathering data collected during customer interactions

Maintained client relationships with existing client base. H O B B I E S

Research and reading

Travelling

R E F E R E E S

Available Upon Request

Contact this candidate