Customer Service Representative

SKILLS

SHERRI RAY

Dedicated and results-driven customer service professional with 5+ years of experience in delivering exceptional support in fast-paced environments. Proven track record of resolving complex issues with tact and efficiency, consistently exceeding customer expectations. Proficient in utilizing empathy and active listening to understand customer needs and provide tailored solutions. Adept at leveraging strong communication skills to collaborate effectively within teams and ensure seamless customer experiences. SUMMARY

225-***-**** ************@*****.***

EXPERIENCE EDUCATION

Responded promptly to customer complaints, addressing inquiries, and resolving issues effectively. Demonstrated strong problem-solving skills to ensure customer satisfaction and maintain a positive brand image for Amazon.

Accurately entered data and processed orders, ensuring timely and efficient order fulfillment. Verified customer information, product details, and shipping requirements to ensure accurate and error-free transactions.

Managed customer returns, following Amazon's protocols and guidelines. Assisted customers in initiating return requests, provided necessary instructions, and ensured smooth return processes.

Utilized effective communication skills to interact with customers, suppliers, and internal teams, ensuring clear and concise information exchange. Collaborated with cross-functional teams to resolve customer issues promptly and accurately. Maintained accurate records of customer interactions, complaints, and resolutions, ensuring proper documentation and recordkeeping. Contributed to the compilation of reports and analysis to identify trends and improve customer service processes. Customer Service Representative

Amazon Remote 10/2022 - 04/2023

High School Diploma : White Castle

High School

Exceptional Customer Support

Effective Communication Skills

Time Management & Multitasking

Live Chat Software and Tools

Microsoft Office Proficiency

Project Management

Team Management

Budgeting and Financial Management

Risk Assessment and Management

Negotiation Skills

Adaptability and Flexibility

Results-Driven

Fast-Paced Environments

Quick Learning

Knowledge Base Navigation

Call Center Operations

Inbound and Outbound Calling

Email Support

Empathy and Understanding

Typing Speed and Accuracy

Active Listening

Critical and Creative Thinking

Decision-making

Resourcefulness

Conflict Resolution

HIPAA Compliance and Confidentiality

Complex Problem-Solving

Prioritization

Attention to Detail

Documentation & Record-keeping

Workflow Management

Information Management

Task Management

Deadline Management

Ability to Work Independently

Self-Motivation

Building Strong Customer Relationships

Proactive Trend Recognition

Process Enhancement

Customer-Centric Solutions

Efficient Call Handling

Consultative Selling

Needs Assessment

Cross-Selling and Up-Selling

Strong Product Knowledge

Patience and Calmness

White Castle, LA 70788

Engaged in live chat interactions with customers, providing exceptional service and support. Responded promptly to customer inquiries, resolving issues, and ensuring a positive customer experience.

Demonstrated strong product knowledge, understanding customer needs, and providing accurate and comprehensive information about products, services, and promotions. Addressed customer concerns and resolved issues effectively. Utilized strong problem-solving skills and a customer-centric approach to ensure customer satisfaction and loyalty. Maintained a professional and friendly demeanor in all interactions, ensuring a positive brand image and customer experience.

Efficiently managed multiple chat conversations simultaneously, ensuring prompt responses and timely resolution of customer inquiries.

Live Chat Customer Service Representative

Infocision Remote 05/2022 - 10/2022

Coordinated meal delivery operations, ensuring timely and accurate delivery to designated sites.

Assisted drivers in keeping records of meal delivery, including tracking the number of meals delivered, routes taken, and mileage covered.

Managed mileage budgets, monitoring and controlling expenses to ensure compliance with allocated resources.

Maintained accurate and up-to-date records of meal delivery, mileage, and other relevant data, ensuring compliance with reporting requirements. Conducted regular audits and quality checks on meal delivery operations to ensure compliance with organizational standards and regulations. Site Manager

Iberville Parish Council on Aging 04/2007 - 11/2010 Operate a school bus, adhering to assigned routes and schedules. Ensured the safe and timely transportation of students to and from school, field trips, and other school-related events. Conduct pre-trip and post-trip inspections of the bus, checking for mechanical issues, cleanliness, and overall safety. Reported any concerns or maintenance needs promptly. Follow all traffic laws, safety regulations, and school district policies to ensure the safety of students and other motorists. Adhered to assigned bus stops and pickup/drop-off procedures. Maintain accurate records of daily routes, mileage, fuel consumption, and student attendance. Completed required paperwork, including incident reports and disciplinary forms when necessary.

School Bus Driver

Iberville School System 08/2011 - Current

Criminal Justice : Nicholls State

University

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