JACQUEA DICKSON BSTM

872-***-****

ad2vky@r.postjobfree.com· https://www.linkedin.com/in/jacquea-dickson-18107112b ·

Accomplished and results-oriented Operational Manager and Consultant with 25 years of experience in developing and implementing strategic initiatives to drive business growth and improve operational efficiency. Possessing a strong ability to analyze complex issues, formulate innovative solutions, and effectively communicate recommendations to senior management. Seeking a management career in a dynamic organization to leverage expertise in leading organizations towards success.

EXPERIENCE

10/2022

OPERATION MANAGEMENT CONSULTANT, LIONESS MANAGEMENT AND CONSULTING

-Assessed and analyzed client organizational structures, conducted gap analysis, and developed strategies to optimize hierarchical models, resulting in enhanced collaboration and increased productivity.

-Conducted market research, competitor analysis, and financial modeling to develop pricing strategies.

-Develop and implement comprehensive project plans, timelines, and deliverables, ensuring effective project execution and meeting client objectives.

5/2022 – 10/2022

WAREHOUSE OPERATIONS/RETAIL MANAGER, REBUILDING EXCHANGE

-Conduct in-depth daily analysis of client company's operations, financials, and market dynamics to identify areas for improvement and growth opportunities.

-Collaborate closely with cross-functional teams to drive change management efforts, optimize business processes, enhance organizational effectiveness, and drive revenue growth.

-Successfully completed projects resulting in cost savings, revenue growth of 60%, and increased process efficiency.

5/2017– 7/2019

OPERATION MANAGER, THE WILD HARE

-Lead and manage engagements for clients, providing strategic guidance and actionable solutions to address business challenges.

-Developed and conducted training programs for client employees to enhance their skills and competencies in areas such as leadership, teamwork, and problem-solving

Grow and retain customers by creating connections with strong written and verbal communication skills.

4/2012 - 9/2017

STERILE PROCESSING TECHNICIAN, MEDICAL STAFFING NETWORK & ALEXIAN BROTHERS, NORTHSHORE UNIVERSITY HEALTH SYSTEM - Managed decontamination processes for surgical instruments including maintaining sterilization equipment. Prepared and packaged instruments, supplies, and surgical case carts in accordance with inventory demands. Performed manual and mechanical cleaning and decontamination of surgical equipment including operation of autoclave. Assembled Sterile Surgical case carts and trays in preparation for daily procedures. Repetitive processing activities.

EDUCATION

MPA - Master of Public Administration, Devry Keller University, 2024

BSTM -Bachelor of Science, Technical Management (Heathcare Services), Devry University, 2022

CSPDT- Certification for Sterile Processing and Distribution, Sanford Brown College, 2013

GCHSM –Graduate Certificate in Health Service Management, Devry Keller University, 2023

ISBE – Illinois State Board of Education Paraprofessional license, ISBE, 2023

SKILLS

- Strategic planning and execution

- Financial analysis and modeling

- Change management and organizational development

- Project management

- Market research and competitor analysis

- Data analysis and interpretation

- Excellent communication and presentation skills

- Strong leadership and team management abilities

- Proficient in Impress, Microsoft Office Suite, Word, Power Point, and Excel

References: Available upon request

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