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CONTACT

Nerul, Navi Mumbai, India ******

Mobile: +919*********

ad2vj8@r.postjobfree.com

EDUCATION

July 2010

BBA: Hospitality & Tourism

Management

IHTM Elphinstone College,

Mumbai, Culaba

CERTIFICATIONS

Basic Life Support.

Fire Fighting

First Aid

HOBBIES

Photography

Travel

Cooking

Painting

Gardening

RAHUL THORAT

PROFESSIONAL SUMMARY

To become a professional in the hospitality industry and to work in an innovative and competitive world, this would recognize potential and help to explore.

SKILLS

• Able to handle MS Excel, MS

PowerPoint & MS Word, Internet.

• WinHMS, Cronos, IDS,Gofrugal

, Showman POS, HIS & Micros

• Highly responsible and reliable

• Work well under pressure

• Strong leader

• Staff development skills

• Event management

• Decision-Making

• Multitasking abilities

• Organization and time

management

WORK HISTORY

June 2023 - Till Date

House Manager, For Bajaj

Mumbai,

• Supervising and training household staff.

• Overseeing the work of contractors.

• Overseeing procurement of household goods.

• Looking after guests.

• Organising dinner parties and events.

• being hands-on with all administrative duties.

• Managing Housekeeping, drivers & gardeners duty.

• Over all house maintenance.

October 2019 - October 2022

F&B Sr. Officer, Kokilaben Dhirubhai Ambani Hospital, Koperkhairane,Navi Mumbai, India

• Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

• Ensure that all service deliveries are carried out as per terms and conditions agreed upon with Vendor

• Planning and organizing events.

• Front desk management.

• Butler service for VIP patients.

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• Implement regular inspection in all facilities areas within campus for recreational purposes to ensure activities are conducted safely and appropriately.

• Housekeeping service

• Initiate development of new menus, upgrade old menus

• Make arrangements for maintenance, repair and upkeep of kitchen, its equipment, and other areas as appropriate

• Consistently maintain standards of quality, presentation, and flavors of foods

• Meeting patients in a day and taking their feedback also making an action plan based on those complaints and asking vendor to take an action according to the action plan.

• Conducts the in-room check-in process in a fast and efficient manner, following all the standards and also liaising with luggage delivery. Takes care of the patients and guests requests and liaise with respective department: laundry, wake up call, patient reports – billing and any special requests

• Coordinate with the Purchase department for any requirement from the vendor.

• Hiring and training new employees, maintaining personnel records, and resolving employee complaints

• Ensure that all the processes and checklists are followed and maintained accurately on a daily basis

• Ensure that all the equipment’s are handled in corrective manner and inventory for the same documented.

• Daily MIS Report, Month-end patient billing.

July 2017 - June 2019

Sr. Food & Beverage Supervisor, Apollo Hospital Navi Mumbai, CBD, Belapur, India

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Butler service for VIP patients.

• Carried out duties accurately and efficiently.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Room service, Cafe service, Billing & Patient service Management.

• Aa a butler Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability, keeping food in stock, serving meals, concierge and any special requests etc.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Actively listened to customers, handled concerns quickly and escalated major issues to manager.

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September 2012 - July 2017

Food & Beverage Supervisor, The Ascott Residential Service Apartments, Koperkhairane,Navi Mumbai, India

• Made food according to standard recipes with requested changes for customer satisfaction.

• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

• Observed customer purchases in line and differentiated between standard portions.

• Learned other teammates' work tasks to train as backup.

• Complaining & Situation Handling.

• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

• Room service, Pre-Function area & Lounge Party Management January 2011 - September 2012

Food and Beverage Trainee Captain, The Park Group of Hotels, CBD, Belapur, India

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt.

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Monitored supplies by checking inventory and placing orders.

• Guest billing, Opening closing reports

• Poolside Buffet setup, Room Service & Mini Bar setup September 2009 - December 2009

Internship, Hotel Marine Plaza, Mumbai, India

• Designation: Industrial Training in all Major Departments

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