Operations Manager F B

WILLIAM J. COLLINS IV

Email: ************@*****.*** Phone: 407-***-****

Manager

A results-oriented leader fostering operational growth and optimizing staff performance through Lean principles. A dedicated professional with a versatile skill set honed through leadership roles across top-tier logistics, entertainment, hotel, and food and beverage industries. Known for overcoming team challenges with innovative solutions and process enhancements, driving operational efficiency.

PROFESSIONAL EXPERIENCE

Amazon

Operations Manager II, 2020-present

SFL1—Orlando, FL (2022-2023)

Achieved Best in Class status for MYS enrollment in GSF-SSD NA at SFL1

STA w/University Hires for WHS, SSD, and WWGF w/ over 100+ Network interviews

MIA1—Opa Locka, FL (2020 - 2022)

Implemented team-building exercises resulting in multiple Tier I Associate promotions to Tier III

Orchestrated the delivery of 1,005,198 units in 24 hours on December 13, 2021

Set record-breaking hourly Flat Sorter Volume during PEAK, reaching 19,085 units

Facilitated promotions of three PAs to L4 and one Tier I to L4

Led MIA1 with the lowest Flat Sorter (FS) AGL during PEAK 2021, surpassing nearest competitors by 30%

Spearheaded collective reduction in AGL on the Flat Sorter during Night shifts to 52 mins in both FHN and RT PRIME’21 (Average 10 hr shift is 41 mins of AGL), achieving an FS FPY of 91% and FS Utilization of over 74% during PRIME’21.

WinStar World Casino and Resort

Director of Food and Beverage, 2019 - 2020

Established Amenities and In-Room Dining delivery procedures

Initiated campus-wide Sommelier and Cicerone programs

Enhanced beverage program, adding local varieties while reducing costs by 4.5% through centralized distribution.

Hilton Hotels and Resorts

Senior F&B Manager, 2018-2019

Hilton Orlando—Orlando, FL

Oversaw 7 restaurant outlets, 1,424 rooms, and 249,000 sqft meeting space.

Marriott International

Director of Restaurant Outlets, 2014-2018

Recipient of the J. Willard Marriott Award of Excellence 2015 - Gaylord Texan

Marriott Hotels—Orlando, FL

Managed multiple properties, including Orlando Airport Lakeside and Marriott Village, overseeing restaurant outlets, rooms, and meeting spaces.

Gaylord Hotels – Grapevine, TX and Kissimmee, FL locations

Managed diverse outlets at Gaylord Texan and Gaylord Palms, overseeing rooms and expansive meeting spaces.

Orlando Magic- Compass Group- Levy Restaurants

Concessions Manager, 2017-2018

Amway Arena—Orlando, FL & Camping World Stadium—Orlando, FL

Managed bars, concession stands, and operations at major sports venues.

Abuelo’s, Tulsa, OK

Bar Manager, 2012-2014

Orchestrated improved customer satisfaction by 12% and devised strategies for enhancement.

River Spirit Casino, Tulsa, OK

Beverage Hiring Manager, 2011-2012

Oversaw daily operations, evaluated productivity, and conducted staff evaluations.

Walt Disney Resorts and Parks, Lake Buena Vista, FL

Guest Service Manager, 2006-2011

Managed guest services at O'hana, Disney's Polynesian Resort.

EDUCATION

B.S., Political Science, Arizona State University, Tempe, Arizona

Six Sigma Green Belt, Villanova University, Villanova, Pennsylvania

Six Sigma Black Belt (in progress), University of South Florida, Tampa, Florida

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