Andrunette Britt

: McDonough, Georgia *****

: 770-***-**** : ad2vhb@r.postjobfree.com

Objective Statement: Highly dedicated and energetic individual seeking to obtain a Hybrid Customer Service position within your reputable organization in order to utilize my strengths in leadership, organization, creativity, and communication. PROFESSIONAL SUMMARY

Excellent leadership and management skills along with the ability to work in any environment.

Proficient with data analytics with ability to translate data into meaningful action items for business.

Strong communication skills with the ability to present and convey complex information and strategies.

Proven abilities to surpass tense and miscommunicated situations.

Ability to put passengers at ease and creating positive travel experience.

Known for best-in-class customer services and top-notch friendliness.

Skilled at responding to emergency situations and remaining cool under pressure.

Skilled at maintaining a positive attitude while interacting with demanding clients and customers

Willingness to work with all members of the team, listen to their suggestions and input to improve results and maximize client’s satisfaction.

Trained on operation of various aircrafts, including McDonnell Douglas DC9 and Boeing 717-200, 737-300,500,700,800 and 800MAX.

Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

EXPERTISE AND CORE COMPETENCIES

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Adaptability: Ability to thrive on changes to environmental issues.

Communication: Builds relationships through communication with clients and team members.

Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective action.

Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.

Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport. CORE COMPETENCIES

Safety Orientation

Aircraft Intercom Operation

Safety Consciousness

Airline Safety Regulations

Strong Customer Service Skills

Excellent Organizational Skills

Collaboration Skills

Presentation Skills

Computer Proficiency

Problem-Solving Skills

Conflict Management

Time Management Skills

First Aid/CPR

FAA Regulation

Flight Reports

Cabin Maintenance & Use

Emergency Care & Procedures

Adaptability

People-oriented and safety-minded professional with 20 years of experience providing memorable customer services for passengers on domestic and international flights, Eager to offer conflict, management skills and keen attention to details to enhance service and safety on all flights. Adapt at safety, health, and sanitation standard with practical knowledge in aviation. Equipped with first-aid and medical emergency skills to respond to inflight emergencies and security concerns. Proven ability in providing exceptional organization and relationship building capabilities. Outgoing sales professional with track record of driving increased sales, improving buying experiences, and elevating company profiles with target market. Andrunette Britt Page 2 of 2

P ROFESSIONAL E XPERIENCE

Southwest Airlines/AirTran Airways – Dallas, TX Feb 2002-Present Inflight Flight Attendant

Roles & Responsibilities:

Manage and coach junior cabin crew members during flights.

Influence business and first class clients to make educated beverage paring decisions based in taste and meal menus.

Relay communication to passengers and cabin crew and from the flight deck in a professional and personable manner.

Address passengers\'concerns about delayed and canceled flights and resolved the issue through communication.

Explain the use of safety equipment and answered passengers\' questions.

Promote the safety, comfort, and welfare of passengers by monitoring and enforcing FAA regulations.

Supervise unaccompanied minors during flights.

Reduce company costs through recycling.

Administer first aid to passengers experiencing medical emergencies.

Stock aircraft cabin interiors for flights with equipment and supplies.

Answer passengers' questions and provided solutions to issues arising during flights.

Ensure aircraft and passenger compliance with policies, procedures, regulations and safety guidance.

Demonstrate proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Ensure safety and comfort of customers’ onboard aircraft. AirTran Airways – Savannah, GA Jun 1998-Feb 2002

Corporate Sales Specialist/Reservation Specialist

Roles & Responsibilities:

Prepared reservations for Domestic and International Travel.

Built strong customer relationships to maintain corporate accounts.

Upsold other services to customers and corporate members.

Answered and handled calls quickly redirected calls if needed.

Coordinated domestic and international travel arrangements, for corporate accounts including booking airfare, hotel and transportation.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Trained new employees on customer service and organizing strategies. EDUCATION

Eastern Gateway Community College - Steubenville, OH Expected in 2022 Associate of Arts: General Studies

Member of Phi Theta Kappa Scholarships

Dean's List 2020 and 2021

Essex County College - Newark, NJ 1988

Associate of Applied Science: Business Administration Grambling State University - Grambling, LA 1981

Undergraduate Studies Track Scholarship

A F F I L A T I ONS

R S Music Art and Education Foundation Inc.

R EFERENCE

Available Upon Request.

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