Christa Mercke

Louisville, KY

Cell: 502-***-****

ad2vg2@r.postjobfree.com

CAREER OBJECTIVE

To continue to grow within an atmosphere that promotes continuous change and improvements to processes for efficiency, effectiveness, and to hone my skills and abilities.

SUMMARY OF QUALIFICATIONS AND SKILLS

• Kaizen Team, Appeals Board Committee- 2016 to 2019, and Safety Committee 2017

• Managed teams of 6-100 people with the majority in a high-volume, multi-shifts Fulfillment/ distribution center

• Deep knowledge of Amazon’s WMS, knowledgeable in Sigma 6 Lean Processes, Materials management 5S, 3PL, ERP, HazMat, Infor LN, and Microsoft Office

• Ensure team works efficiently within standards of safety and procedures to consistently run at or above metrics.

• Conducted Daily Team Meetings, Building Meetings, and Team Bonding Cultural Events/Engagements

• Advise and recommend to senior leadership on development or change to processes/ standardization resulting in considerable company savings.

• Ability to identify problems, troubleshoot with removal of barriers, and use data driven approach to make decisions.

• Personable, self-motivated, possess time management and organizational skills, positive attitude, detailed oriented, and the ability to work in groups or individually.

• The ability to communicate well with others while being professional.

• Worked closely and maintained connections with other departments/ building(s), companies from BeeLine, UPS, to Rumke, and medical supply distributor.

• Coached for development and disciplinary, provided recognition and mentored, and led day-to-day operations of team and department.

EXPERIENCE

Norton Healthcare PMRC Supervisor 12/21- present Updated ALL materials, standardization of processes for 17K employees, learned all mail and receive processes, and actual inventory. Over saw daily average of 6K OB mail, 12K in IB mail and 2,500 IB packages are sorted and distributed in timely manner. Customer Service, scanned and filed hardcopies, inventory counts, experience with Lawson, training, ordered supplies, and monitored day-to-day processing. Spearheaded move to new location due to safety concerns with design, designed layout of new location with the implementation of standards, improved production by 8%.

Zappos 4/21- 12/21 Receive all warehouse laterals, Prep, Pick, Pack Transfers, training, and projects. Guidance given when switching to Amazon network, standardization of station set-up, and processes required for network to fully work.

Amazon

SDF9 Customer Returns Supervisor (Dock) 11/2019- 4/2021 Managed and ran flow to department, experience with FMC, SSP, Quip, YMS. Provided leadership and supervision of team, responsible for accurate and complete BOLs and records. Trailer moves, securing new Vrid(s) (load Id), and Transfers to other FC(s). Analyzed, tracked, and reported the condition of trailers. Processed trailers through FIFO, TDR, daily staffing assignments, labor adjustments, customer service, and determining workable backlog. Oversaw trailer yard, trailers needing repair, audits trailers, and tracked empty trailers on site with outgoing inventory. Reconfigured dock layout and standardization of process for yearly saving on average of $1.7 M and 109K hours.

Supervisor (Floor) 6/2019- 11/2019 Daily labor assignments, throughput of lines, reports, inventory space management, special projects, and training.

SDF6 Outbound Supervisor 2/2017- 6/2019 Ran flow of the department, over saw productivity, throughput, and ensured CPT(s) were met. Assessed customer charge, demand, and FC’s backlog. Trained leadership and sent reports: SOS, quarterly, EOS, and labor. Daily staffing assignments and adjustment to labor for customer demand. Reconfigured labor needed for dock with a yearly savings of 7,300 hours, $94K.

Singles Pack Lead/ Problem Solve Lead 2/2015- 2/2017 Ensured all customer experience downstream were met, tracked deviations/ variances in inventory, Cubiscan inventory, Kickout packages, audit package and totes for accuracy. Area readiness decreased Time Off Task with a yearly average savings of 900+ hours, $13K+, and throughput increase of 25% at SOS. Verify all materials and tools are available, working condition, tracked issue packages, Problem Solve, and ID Premium.

Shipping PG 10/2014- 2/2015 Ensure customer experience by securing CPT(s) were met, Yard Audits, labor moves based on business needs, TDR, DMS, YMS, Freight Movement, Case Management, diverting lanes with shorter.

Ambassador 3/2014- 10/2014 Trainer for Pick, Pack, Slam, Gift Wrap, and TDR

Integrity Staffing (Amazon) 10/2013- 10/2013 Pick, Pack, Slam, Transships, Load, and TDR

McAlister’s Deli Shift Leader 7/2009- 9/2013 Deposits, labor adjustments, manage employees, trained GM’s and SL’s, Catering, manager stretch roles, and customer satisfaction.

Greater Louisville Internal Medicine Phlebotomy Externship

EDUCATION

Spencerian College- Louisville, Kentucky 2011 Phlebotomy Certificate Spencerian College- Louisville, Kentucky 2010 Bachelor of Science

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