Medical Assistant Subject Matter

Angela Morales

Versatile and detail oriented Medical Assistant with a solid

background in patient care, clinical procedures, and administrative tasks. Adept at maintaining accurate records, scheduling appointments, and ensuring a positive patient experience. Additionally, experienced Subject Matter Expert with expertise in Healthcare Department collaborating with cross functional teams, conducting research, and delivering effective solutions. Proven ability to leverage medical knowledge and specialized expertise to enhance overall team performance. WORK EXPERIENCE

Pediatrics of Tampa Bay — Medical Assistant

Molina Healthcare — Subject matter Expert

4502 Claymore Drive

Tampa, Fl, 33610

914-***-****

ad2vft@r.postjobfree.com

LANGUAGES

SKILLS

10/2019 to 02/Present, Tampa Fl

As a medical assistant, I e ciently managed patient intake, maintained accurate records, and assisted physicians in various clinical procedures. Pro cient in medical coding, scheduling, and conducting diagnostic tests. Strong interpersonal skills, ensuring a positive patient experience.

04/2016 to 10/2019, Tampa Fl

I started o as a customer service representative for the appeals and grievance department, assisted clients with their complaints and de escalated situations and provided excellent customer support and care. Eventually I became a subject matter expert and demonstrated expertise in the grievance and appeals department providing in depth knowledge to support team members and enhance project outcomes. Successfully collaborated with cross functional teams, conducted comprehensive research, and developed training materials. Proven ability to analyze complex issues and deliver e ective solutions.

Bilingual

Fluent in English &

Spanish

Quick Learner

Multitask

Computer Literate

Communication skills

Empathy

Teamwork

Positive Attitude

BSL certi cate

Bilingual

salesforce

supervisory skills

scheduling

injections

EDUCATION

Southern Technical college — CCMA

Armwood High School — High schoool Diploma

05/2018 to 05/2019

08/2014 to 05/2018

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