Danielle Allen

Bartlesville, OK *****

ad2vf5@r.postjobfree.com

+1-918-***-****

SAHM is ready to get back in the workforce. I took a few years to be at home with my last child, my daughter Charli. She's in school now and I'm ready to get back to work. Outgoing Office Administrator with 15 years experience with talent in applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while simultaneously greeting visitors, managing phone switchboards, and tackling requests made by staff. Friendly and respectful with a positive attitude that creates a warm and inviting office atmosphere. Authorized to work in the US for any employer. No sales positions please.

Work Experience

AEP CUSTOMER SERVICE REP

AEP/SWEPCO - Bartlesville, OK

January 2023 to Present

This is temp position . Ending in January . Energetic and performance-driven Customer Service Representative with 15 years of experience improving customer satisfaction, and successfully defusing the toughest clients. Excellent communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions. Managed 45+ calls per day and addressed billing inquiries from escalated customers. Experience in COC SOFTWARE softfone/workspace. Knowledge. Office Administrator

Rick's Construction LLC - Bartlesville, OK

August 2007 to January 2010

Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.

Supported office needs including taking messages, scanning documents and routing business correspondence.

Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.

Streamlined back office services for clients to promote proper functionality and positive user experience. Provided employee onboarding services and supported department members to increase productivity and performance.

Processed financial documents, including contracts, expense reports and invoices. Office Administrator

Blake's Glass & Muffler - Coffeyville, KS

December 2004 to June 2007

Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.

Supported office needs including taking messages, scanning documents and routing business correspondence.

Communicated with customers regarding vehicle maintenance processes to maintain satisfaction. Automated office operations by managing client correspondence, records, contracts and data communications.

Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.

Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Claims Adjuster

Claims Management Resources - Bartlesville, OK

January 2002 to November 2004

Claims adjuster for workman's comp for Wal-Mart.

Opened claim for employee, interviewed all parties. Gathered doctor bills, assessed all facts and documentation and then made a decision on the WC claim and how much we would pay. Education

Bachelor of Science in Criminal Justice

Indiana University - Purdue University Fort Wayne - Fort Wayne, IN September 2019 to Present

High School Diploma

Bartlesville High School - Bartlesville, OK

May 1992

Skills

• Travel coordination Workforce Management Office supply management Maintaining accounting ledger Expense reporting Data entry Customer relations Invoicing and billing Billing Accounts payable and receivable Scheduling and calendar management

• User Experience (UX)

• Quality Assurance

• Employee Orientation

• User Interface (UI)

• English

• Customer service

• Typing

• Microsoft Office

• Telecommunication

• Shell Scripting

• Account management

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