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Customer Service Store Manager

Location:
Portland, TX
Posted:
January 18, 2024

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Resume:

Monica Haworth

Portland, TX *****

ad2vei@r.postjobfree.com

+1-361-***-****

Work Experience

Cashier

USS Lexington Museum On The Bay - Corpus Christi, TX October 2023 to Present

Coordinates with Store Manager to maximize the productivity of daily store clerk duties. Monitors store procedures to assure the security of the inventory and daily sales receipt. Possess excellent customer service skills to ensure customer satisfaction. Assigned a register for the day, and check that the register area is restocked with register, journal, and receipt paper. Restock shelves with merchandise. Clean windows, clean display, dusting shelves, ensure pricing, displaying, and storing of merchandise is updated. Operate register and dog tag machine. Knowledgeable about the museum and ship store policies in order to answer visitor inquiries. Knows and follows established museum cashier procedures. Signing for merchandise when delivered by freight carriers. Be knowledgeable of fire alarm procedures. Be knowledgeable of announcement protocols. Performs other duties as assigned Payroll Administrator

Johnson Supply - Houston, TX

March 2023 to July 2023

Responsible for the company’s time and attendance and payroll systems. Responsible for the timely and accurate delivery of payroll and related client service, including recordkeeping and reporting. Also included the duties of the workers compensation reporting and being part of a team that supports the corporate switchboard duties.

Principal Duties and Responsibilities:

Responsible for maintaining payroll records in Abra and hard copies. Compiling data to process payroll. Download, review and import timesheets for bi-weekly payroll. Assist managers with time sheet adjustments. Process bi-weekly, semi-monthly and retirement payroll. Process any manual checks and submit positive pay. Process payroll levy’s, garnishments, etc. and maintain files.

Regularly review personal data in Abra for accuracy. Responsible for maintaining attendance accruals and records. Request A/P checks for payroll withholdings, reconcile deductions. Report new hires to the Texas Office of the Attorney General. Run monthly payroll reports and distribute as required. Assist employees with payroll related issues, provide reports or information. Reported worker’s compensation claims, maintain records and follow up as needed. Recorded and maintain yearly OSHA reports. Quarterly Occupational Injury Report. File quarterly IFTA report. Do daily banks and positive pay when needed to back up accounting assistant. Processed ESOP distributions and any other check requests on the ESOP or Pension accounts. Assisted projects as requested by supervisor. Stuff and mail A/P checks. Relieved the receptionist as needed. Any other duties as assigned. Warranty Manager

Howdy RV - Aransas Pass, TX

November 2022 to March 2023

Warranty Claims on RV's - Forest River, Keystone, Heartland, KZ RV. Train New Service Advisor on IDS, Train New Warranty Manager, Assist with Selling Parts, and Train New Employees, Close Insurance Claims and Batch Checks for Warranty and Insurance, Monthly Reports and Monthly Excel Spreadsheets, Weekly Payroll Timesheets.

Warranty Clerk

Ron Hoover Rv & Marine - Rockport, TX

July 2022 to November 2022

Submitted warranty claims on RV’s to Forest River, Heartland, Keystone, Alliance, Jayco manufacturers, Parts Associate, Service Advisor, computer system - IDS for dealerships Service Advisor

Ron Hoover Rv & Marine - Rockport, TX

April 2022 to July 2022

Open work orders with customer complaints about their Boat or RV, advise technician with customers issues, put parts, labor, freight on necessary work orders, call customers to inform them of process of their unit, close work orders and collect money of due, and POS parts to customers Accounting Clerk

Ron Hoover Rv & Marine - Rockport, TX

February 2021 to April 2022

Accounts Payable for five (5) locations, Accounts Receivable, Credit Card Payments for over 25 people in the company with had an American Express, Citi, or Southwest card, ACH payments through our bank account

Secretary / Accounting and Bookkeeping / Back Up Secretary Johnson & Creekmore, PLLC - Rockport, TX

August 2018 to January 2021

Secretary

August 2018 - January 2019

Processed Tax Returns, Ordered Supplies, W2/W3's, 1099's and 1096's, Organized File Room, Schedule Conference Room Meetings, Code Monthly Credit Card Statement, Water Payments, Accounting CS, Errands - Rockport, Port Aransas, Corpus, Portland, and Ingleside, Promoted To Accounting / Bookkeeper position

Accounting / Bookkeeper / Backup Secretary

January 2019 - February 2021

Accounting CS, QuickBooks, Sage Timeslips, Bank Reconciles, Journal Entries, Timesheets, Payroll, Monthly Payroll Taxes, EFTPS Monthly Payments, Monthly Hotel Taxes, HOA Condominium Billing and Accounts Receivable,Quarterly 941, 940, TWC Reports and Payments, Weekly Deposits, Assist in Errands

- Rockport, Port Aransas, Corpus Christi, Portland, and Ingleside Secretary / Office Manager / Payroll Clerk

Al Johnson Builder (Construction) - Rockport, TX

February 2015 to June 2018

Secretary/Office Manager/Payroll

Accounts Payable/Receivables, Tax Reports 940/941, Liability Insurance, Bank Deposits, QuickBooks, Quicken, Construction Labor Draws for Sub-Contractors, Cost Accounting, Cost Projections for New Jobs, Alsulu Billing, Bellvue Water Billing, Payroll - QuickBooks, Collections, Invoicing Bi-Weekly Statements, Keeping Track of Multiple Bank Accounts, Reconcile Banks Accounts - AJB & Alsulu, Renew License Plate Tags, Notary

Cashier / Sales Associate

Ace Hardware - Rockport, TX

June 2014 to February 2015

Point of Sales, Receive payment by cash, check, credit / debit cards, and coupons. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawer (till) at the beginning of shift and at the end of the shift to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout area. Establish or identify prices of goods, and tabulate bills using calculators, cash registers, or optical price scanners. Restock drinks and take trash out in various areas. Make complimentary popcorn and coffee for customers. Self Employed Owner / Operator

Port Aransas Cleaning Service - Port Aransas, TX

June 2005 to January 2011

18 Clients - Cleaned Secondary Homes, Condominiums, and Rental Cottages, Invoiced Customers, Built and Maintained Company Website

Education

Certificate of Completion

Dave Ramsey's Financial Peace University

November 2006

Certificate of Completion in Travel Industry Advancement Program Itinerary International Aviation and Travel Academy - Spring, TX, US June 1992

Mar College - Corpus Christi, TX, US

September 1990 to February 1992

Portland High School - Portland, TX, US

September 1986 to May 1990

High school diploma

Required State Academic

Skills

• Microsoft Excel

• Microsoft Office

• Accounts Payable

• Customer service

• QuickBooks

• Tax Experience

• Journal Entries

• Microsoft Powerpoint

• Bank Reconciliation

• Account Reconciliation

• Dealership experience (2 years)

• Quicken

• Office Management

• Administrative Experience

• Payroll

• Medical terminology

• Sage

• Financial Statement Preparation

• Accounting

• Accounts Receivable

• Microsoft Word

• Time Management

• Microsoft Outlook

• General Ledger Accounting

• General Ledger Reconciliation

• Bookkeeping

• Retail sales

• Cash register

• Customer service

• Sales

• Cash handling

• POS

• Inside sales

• Pricing

• Freight

• Store management

• Freight

• Inside sales

• Sales

Certifications and Licenses

Food Handler Certification

September 2023 to Present



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