Dwayne D. Mullins, MBA

***** ****** **., **********, ** 20148 . 502-***-**** . ad2veh@r.postjobfree.com

Certified Agile Coach and Transformation Leader

Certified Agile Coach and Team Facilitator, delivering large-scale software projects by effectively applying Agile values through collaborating, facilitating, leading and coaching multiple Scrum and Kanban teams. Expert at driving the adoption and enforcement of SAFe practices, Scrum rules, removing impediments, and fostering self-management. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment, keeping teams focused and delivering success in rapidly evolving and dynamic environments. Strong management and leadership skills with emphasis on building highly innovative, collaborative and high-performing teams to maximize velocity and quality; possesses a hands-on, get-things-done style, with a bias towards actions and results.

Core Competencies

JIRA

Project Management

SAFe

Strategic Planning

Agile Coaching

Rally

User Story Mapping

SDLC

Mentoring & Training

Product Owner Role

TDD

Kanban

Scrum / Agile Methodologies

Technical Product Management

SaaS / Cloud Environments

Product Development Leadership

Big Data

Program Increment Planning

Empathy Maps

Shared Visioning

Leadership Results

•Coached program leadership and teams to adopt an Agile mindset, while mentoring teams to apply the most effective methodology for the work performed.

•Key member in SAFe implementation at Fannie Mae, leading to adoption of Agile across several different programs in just 12 months.

•Implemented Agile/Scrum as a project management methodology within TimeCentre – coached software development teams in using Scrum, with integrated Kanban.

•Developed training workshops for JIRA, Rally, Scrum 101, User Story Estimation, User Story Mapping, Kanban, Product Owners, TDD, Defect management, and team facilitation.

•Established agile teams for three primary products, with multiple iterations, increasing MRR 60% over 4 years, and contribution margins by 44%.

•Leader and product owner for strategic design and development of flagship Cloud / SaaS product.

Agile and Leadership Experience

Carefirst, FEPOC – Blue Cross Blue Shield 2017 - Present

Enterprise Agile Coach - Washington, DC

Enterprise Agile Coach leading the organizational transformation and adoption of Agile. Coordinated with COE to develop enterprise training curriculum for leadership teams, Scrum, and Kanban teams at operational and development program levels. Founding member of the Technical/Agile Center of Excellence.

Coaching program leadership teams through hands-on mentoring and training

Organize and deliver enterprise agility trainings across and including many lines of business

Lead the adoption of JIRA and applied best practices

Developed Confluence Wiki pages for Enterprise transformation initiatives.

Collaborated and implemented organizational Agile playbook, approved and adopted by all programs.

Hired and onboarded scrum masters and developed scrum master toolkit for synchronized process management.

Institution of Community of Practice for scrum masters, product owners and agile coaches.

Worked with operational teams to measure adoption using various metrics and KPIs

Conducting process assessments and establishing Agile adoption roadmaps, and assisting customers in validating, launching, and continuous improvement stages

Introduced Agile Maturity Matrices at team and enterprise levels

Fannie Mae 2015 - 2017

Senior Scrum Master / Agile Coach - Reston, VA

Enterprise Agile Coach and Agile Team Facilitator to Scrum and Kanban teams as a SAFe practitioner; managing the process of agile program leadership through team facilitation and growth. Facilitate the Scrum and Agile transformation process for my client, a nationally recognized and government bonded financial institution. Work with Executive Leadership, Agile COE, Product Owners, Scrum teams, Senior Coaches, other Scrum Masters, and cross-relational teams to reach portfolio / program goals. Completely committed to my teams and my client to assist them in becoming self-organized and successful in any agile circumstance.

Lead teams through SAFe planning and implementation, to create attainable iteration deliverables, transparency, visibility, and by demonstrating value across the organization.

Coached teams and development managers to transform their mindset to allow teams to manage themselves.

Lead the adoption of Rally across the program, followed by transition to JIRA

Introduced concept of shared services and DevOps teams leading the program to adopt SAFe after 3 months

Facilitate scrum ceremonies (sprint planning, daily stand-ups, team and program retrospectives, reviews)

Mentored scrum masters through standing up 10 teams in the Enterprise Data division

Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 23 major initiatives

Institution and facilitation of Community of Practice for program teams: scrum masters, POs, developers, management

Track and communicate team velocity and sprint/release progress

Implemented the use of the Agility Health tool and Agile Maturity Matrices for teams and leadership

TimeCentre, Inc., 2010 - 2015

Agile Coach / Scrum Master / Director of Product Management

Provide leadership, direction and management for development operations. Collaborate, facilitate, lead and coach several Scrum Masters and teams responsible for developing enterprise and mobile software products and automated tools for this major provider of outsourced payroll, benefits of HR services.

Stood up 4 teams of 7 members each using Scrum and 2 distributed teams of 4 members using Kanban, with an XP component team remote in Russia consisting of 2 individuals

Created workshop for product owners on creation of effective user stories to be entered into JIRA and TRACs

Facilitate scrum ceremonies (sprint planning, daily stand-ups, retrospectives, reviews)

Enact change and continuous improvement increasing the productivity of Scrum teams by 40% and quality of deliverables by 35%

Empowered teams to self-organize and grow cross-functionality through workshops designed to share varied methods with disparate and remote teams, resulting in team cohesiveness.

Developed in-house JIRA training program to mentor teams in use and monitoring of sprints

Delivered 9 different enterprise products over 4 years leading to new sales 30%, 40%, 45%, and 55% over projections

Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 23 major initiatives

Manage the lifecycle of code development, from ideation to sprints to deployment

Coached team leads to use Scrum principles to collaborate with related team leads in scrum of scrum fashion

Communicate with other management, engineers, product managers and support specialists on product issues

Track and communicate team velocity and sprint/release progress

Responsible for staff hiring, training, coaching, mentoring, performance evaluations and compensation

Provided strategic direction on technical, architectural and design efforts; evaluated, selected and introduced emerging technology; responsible for development of, and execution against, long-term organizational technology roadmaps

Provided overall leadership for project planning and execution ensuring projects are delivered within scope, budget and timeline, while meeting their intended business goals

Accountable for project sizing, budgeting and resource allocation while ensuring team adheres to quality and performance metrics for application delivery to reduce overall operational risk

Advanced Payroll Systems, Inc., 2006 – 2010

Product Manager / Scrum Practitioner – Time & Attendance Division

Drove product development initiative to create an integrated web-portal interface for HRIS, Payroll, and Time & Attendance. Responsible for guiding the planning, tracking and day-to-day activities of development teams for this $100M payroll provider during its transition from Waterfall to Agile methodologies.

Managed day to day activities of engineers responsible for infrastructure, critical engineering and release management functions

Successfully migrated more than 17 projects from Waterfall to Scrum within 8 months

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings

Taught the team to create clear and concise epics/stories

Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise

Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks

Evangelized the benefits of Scrum to ensure its smooth adoption

Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%

Authored and persuasively presented proposal to executive team, and directed initiative for a major core product program projected to save $13M per year

Managed critical engineering development team responsible for working on enhancements and critical bug fixes

Maintained significant team focus on proactive engineering practices by improving awareness of performance and security risks improving availability and scalability, reliability, and maintainability of systems

Achieved availability objectives for all critical client facing applications above 99.9% and provisioned optimal technology capacity to maintain appropriate capacity for client channels under my area

Supervised release engineers responsible for collaborating with development and quality assurance teams in promoting code to production

Certification and Educational Credentials

Scrum Alliance – Certified Scrum Master (CSM) – 2015

ICAgile – Certified Agile Coach (ACC) – 2015

ICAgile – Certified Agile Team Facilitator (ATF) – 2015

ICAgile – Certified Agile Professional (ICP) – 2015

Agile Transformation – Agile Health Facilitator - 2015

Webster University - Master of Business Administration – 2013

Indiana Wesleyan University - Bachelor of Science: Management – 2010

Agile Workshop Leadership

Team Facilitation – Designed and delivered facilitation workshops for product owners, developers, and analysts.

TDD – Designed an Agile Open Space to allow entire program to discover ways to “shift testing left”.

Kanban – Designed and delivered workshop to specific types of teams to benefit from a true flow system.

Agile 101 – Designed and delivered workshop to ownership, demonstrating principles and values of Agile methodologies

User Stories – Provided workshops to teams and product owners to write user stories and develop estimations

Agile Introduction - Introduced Agile to the TimeCentre organization through workshops and sprint meetings

Product Vision - Conducted and coordinated product vision workshops for organizational stakeholders

Support / Implementation – Introduced Scrum to the leadership of support and implementation services

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