Customer Service Tourism Management

HAMALIEL B. ALPUERTO

** **** **. ****** **** ISLAND, SC. USA, 29926

Contact Number: +1-720-***-****

E-mail Address: *********@*****.***

CAREER OBJECTIVE:

Interested in working and willing to be trained by a reputable and professional company. A motivated individual who takes great joy in making long-lasting favorable perceptions on customers. Enjoys interacting with people and strives to meet and surpass customer expectations of both customers and coworkers. Committed to lifelong learning.

EDUCATIONAL BACKGROUND

A.

Collegiate Degree : Bachelor of Science in Tourism Management

School : University of San Jose- Recoletos

Address : Magallanes Street, Cebu City

Academic Year : 2018-2022

B.

Secondary School : University of San Jose- Recoletos

Address : Magallanes Street, Cebu City

Academic Year : 2012 - 2018

C.

Elementary School : St Dominic School of Kimba

Address : Kimba Talisay City Cebu

Academic Year : 2006 - 2012

SKILLS AND ABILITIES

A.Ability to perform CPR and First Aid

B.Knowledgeable in Amadeus

C.Knowledgeable in Microsoft Word

D.Excellent communication and customer service skills

E.Great presence of mind in following the given instructions

F.Capability to be flexible at any work field

G.Solid time management skills with proven ability to function well under pressure

H.Fluent in English and determined to learn more languages

TRAININGS/ SEMINARS ATTENDED

The New Normal: Impacts of Global Pandemic in The Tourism and Hospitality Industry

January 31, 2021

Amadeus Basic Reservation Course

University of San Jose- Recoletos NQ Hall,

January 17, 2020

Becoming a Travel Professional in the 4th Tourism and Hospitality Industrial Revolution

University of San Jose- Recoletos NQ Hall,

July 20, 2019

Harmonizing Global Goals, Intensifying Tourism Sustainable Development

Maayo Hotel

March 29,2019

First Aid & Basic Life Support

University of San Jose- Recoletos

October 20, 2018

ACADEMIC AND EXPERIENCES:

Bachelor of Science in Tourism Management CUM LAUDE

-University of San Jose-Recoletos

On the Job Training

-Travelite Travel and Tours

Guest Relation Officer and Telephone Operator

-Shangri-La’s Mactan Resort & Spa (May-September 2022)

Frontdesk Officet and Telephone Operator

-Quest Hotel and Conference Cebu (December 2022 -May 2023)

• Frontdesk Officer and Telephone Operator

-Marriott Resort & Spa Hilton Head Island, SC. USA (June 2023-January 2024)

-Under J1 Visa

ORGANIZED:

A.Seminar on “Personality Development and Publick Speaking”

University of San Jose- Recoletos Room 417

December 13, 2018

ACADEMIC/ PERSONAL REFERENCE

David Wilkins

Front Office Manager

Marriott Resort & Spa

Hilton Head Island, SC. USA

Signed by:

Hamaliel B. Alpuerto

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