DAYTRA H. COUSAR

PROFESSIONAL SUMMARY

Versatile professional successful at managing multiple priorities with a positive attitude. Capable of working autonomously in a fast-paced and demanding environment, while demonstrating resourcefulness and proactivity. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.

WORK HISTORY

Surgical Operations Coordinator, 08/2019 - Current

Medstar Medical Group, Plastic & Podiatric Surgery, Rosedale, MD

Contribute to achievement of departmental goals and objectives and adheres to department policies, procedures, quality standards and safety standards

Acts as backup resource for 9 administrative positions within practice

Patient advocate and handles incoming complaints and concerns related to billing and collections to attain maximum patient satisfaction

Addresses coding problems with providers

Manage booking of multiple surgical cases for 3 physicians for hospital-based surgeries

Obtain 50+ weekly prior authorizations for podiatric and plastic surgical procedures

Responsible for booking appointments that meet patient's scheduling needs while following scheduling protocols of 3-4 physicians

Ensure all diagnostic and laboratory tests are completed for medical clearance.

Arranged pre-operative and post-operative appointments for surgical patients.

Expertly plan, schedule, and coordinate outpatient procedures.

Coordinated with facilities to set up surgeries for 35+ inpatient and elective podiatric and plastic surgery patients weekly

Placed new supply orders, managed inventory, and restocked clerical spaces.

Resolved scheduling conflicts to maintain high-quality patient services.

Physician Administrative Assistant II, 04/2017 - 08/2019

University of Maryland Faculty Physicians Inc, Baltimore, MD

Provided support for two physicians, two certified nurse practitioner and three fellows, as well as the Adult Congenital Health Disease program

Handled 40 daily inbound faxes from pharmacies, insurance companies, and consultation requests from other physicians

Gathered and recorded all patient information including health insurance eligibility, referring physician, past medical information, and test results

Enhanced physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel

Verified customer insurance benefits and handled pre-certification procedures to ensure patient insurance covers medical procedure

Obtained 80 monthly prior authorization from insurance companies and verified eligibility for services rendered or received

Processed 20 daily prescription requests in timely manner

Front Desk Supervisor/ Operations Coordinator II, 06/2015 - 11/2016

University Of Maryland Medical Systems, Baltimore, MD

Supervised front desk staff of 6 and their work functions while seeing over 100 patients' daily

Assisted office manager in developing and administering departmental policies and procedures to ensure 95% efficiency in payment collection and authorization acquisition process

Oversaw and performed patient registration activities in EPIC cadence/prelude systems

Maintained less than 15% error rate on registration error report by reviewing schedules in advance and notifying patients, as necessary for required referral and authorizations

Assured that staff collected appropriate co-pay fees, completed receipt and payment logs while

Provided guidance and instruction to 10+ employees where skills needed improvement

Assisted manager in conducting orientation and training of new employees

Actively and continuously improved work processes to attain 95% proficiency

Evaluated 6 front desk staff performances and provided feedback for improvements

Performed all operations coordinator duties

Operations Coordinator, (Center for Diabetes and Endocrinology)

03/2014 - 06/2015 University of Maryland Medical Center, Baltimore, MD

Performed patient check-in and check-out procedures; including but not limited to collecting co-payments and recording payment notes

Coordinated scheduling for CDE patients in need of ophthalmologic and other ancillary appointments or procedures

Performed team leader functions as member of administrative front desk area, overseeing 6 front desk staff

Was responsible for providing administrative and secretarial support to ensure efficiency and quality service to patients and practice

Acted as liaison to 15 providers, proactively managing and accessing daily schedules to make scheduling changes to maintain full clinical schedules

Developed 50% of CDE forms and documents utilized by department

Generated necessary reports from EPIC, Meditech and Excel

Completed all patient accounting request and reports with 98% accuracy.

Maintained and ordered all department supplies to ensure proper operations

Staffing Coordinator, 04/2011 - 03/2014

University of Maryland Medical Center, Supplemental Staffing Office, Baltimore, MD

Managed, coordinated, and supervised placement of 80+ per-diem and travel nurses for proper utilization in high volume and fast paced units

Oversaw implementation of patient falls prevention program for supplemental staff pool which consist of 320 clinical staff personnel

Managed and scheduled staff of 130 patient care technicians and certified nursing assistants on three shifts

Utilized and updated time management systems to effectively ensure proper billing

Recognized specific details and needs between clinical units within hospital

Identified distinction between 190 RN's who work on floor (MS) vs ER, ICU, CVICU, Cath Lab, including various credentials such as ACLS, PALS, and NRP

Served as liaison between supplemental staff personnel and unit staff

Worked closely with unit staff and leadership in meeting staffing needs through scheduling and utilization of temporary staff.

EDUCATION

Master of Science, Health Administration

University of Maryland University College (UMUC) - Adelphi, MD

2014 - 2016 (still pursuing)

Bachelor of Science, Health Systems Management, 05/2014

University of Baltimore - Baltimore, MD

GPA: 3.48/4.0

Rosedale, MD 21237

443-***-****

ad2vdw@r.postjobfree.com

SKILLS

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HIPPA & JCAHO Compliance

Organization and Time Management

Microsoft Teams

ICD 10 proficiency

CPT Coding

Conflict Resolution Skills

Medical Terminology knowledge

Pre-Authorization Management

Office Coordination

Excellent Analytical Skills

Leadership Skills

Microsoft Office

Cerner, Powerchart and MedConnect

EPIC

AthenaIDX

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