Customer Service High School
Resume:
MARIA IN SHEKUPE
PROFESSIONAL SUMMARY
"To be successful,every single one of us has to learn skills-not just once,but throughout our careers,"Melinda Gates.
Self-motivated with 12 years of retail experience, I bring proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
ACCOMPLISHMENTS
• Supervised team of 100 staff members.
• Resolved product issue through consumer testing.
• Resolved tax related issues for staff and pension issues
• Technical apparel specialist
• HRM & GPS specialist
SKILLS
• Customer Service
Employee Performance
Evaluations
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• Team Management
• Customer Needs Assessments
WORK HISTORY
July 2021 - Current
Masscash/Walmart - Administration Supervisor, Windhoek, Namibia
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
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*********@*****.***
Windhoek,Khomas,
Windhoek 0000
EDUCATION
Marketing
Polytchenic of Namibia,
Windhoek
MBA: Business
Institute Business
Management Institute,
Online Berlin/Germany,
March 2020
High School Diploma
Dawid Bezuidenhout
High School, Windhoek,
December 2007
July 2017 - June 2021
Sportsmans Warehouse/Moresport - Assistant Manager, Windhoek, Namibia
Computerized office activities, maintained customer communications and tracked records through delivery.
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• Collected, validated and distributed information to employees. Aided colleagues, managers and customers through regular communication and assistance.
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Entered and maintained departmental records in company database.
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Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
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Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
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Oversaw successful planning and execution of staff meetings, parties and events.
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Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
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Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
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Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
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Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Helped with planning schedules and delegating assignments to meet coverage and service demands.
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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
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• Monitored security and handled incidents calmly. February 2016 - June 2016
Jay Jays (currently Refinery)Maerua Mall - Store Manager, Windhoek, Namibia
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
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Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
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Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
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Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
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Established and optimized schedules to keep coverage and service in line with forecasted demands.
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Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
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Exceeded sales goals and accomplished business objectives by inspiring 23 staff and promoting target products.
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Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources.
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Planned team-building exercises to increase employee performance and job satisfaction.
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Increased sales revenues by promoting complementary products and educating customers about store promotions.
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Achieved recognition for contribution to store success by optimizing sales.
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Increased sales by driving operational efficiencies and building excellent customer rapport.
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Reviewed sales and gross profit report to determine options for increasing market growth.
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Directed merchandising, promotion, and brand loyalty efforts for a business segment with thegreatest sales volume.
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Reduced financial discrepancies by monitoring credit card sales and deposits.
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Managed inventory control, cash control, and store opening and closing procedures.
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Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
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• Completed point-of-sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
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• Approved regular payroll submissions for employees. Rotated merchandise and displays to feature new products and promotions.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
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Reviewed and monitored scheduling, purchases, and other expenses to maintain the monthly budgets.
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Coached sales associate23 on product knowledge by using a wide variety of training tools at Sportsmans Warehouse
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Protected store from loss or theft by setting and enforcing clear security policies to 99%
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Rotated stock to achieve optimum appeal and minimize shrinkage.
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• Analyzed and interpreted store trends to facilitate planning. Set, enforced, and optimized internal policies to maintain responsiveness to demands.
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REFEREES
Mr John M Shaw
Branch Manager (Sportsmans Warehouse/Grove Mall)
********@***.**.**
061 300359
Mr William Taylor
Assistant Manager (Sportsmans Warehouse/Grove Mall) ********-*****@***.**.**
061 300359
Ms Cornelia Shilongo
Assistant Manager (Sportsmans Warehouse/Grove Mall) 061 300 359
Ms Laetita Burger
Admin Manager (Masscash/Massmart/Walmart)
*********.******@********.**.**
061 229001/2
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