Donna Guim

Motivated professional with a strong customer service background. I am a

compassionate individual with the ability to learn and use new applications and databases.

Livingston, LA 70754

512-***-****

ad2vcy@r.postjobfree.com

EXPERIENCE

Physicians Endoscopy, Jamison, PA — Billing Call Center Supervisor

11/2018 - 04/2021

Hired, managed, developed and trained employees, as well as set and monitor goals, conduct performance reviews. Monitor/input time records for department bi-weekly payroll. Established and developed a highly efficient and dependable customer service team by providing ongoing coaching and motivation while fostering career advancement. Created and updated work schedules. Increased customer satisfaction by using superior conflict resolution and problem-solving abilities. Assisted CSR’s with healthcare patient assisted support on a daily basis. Assisted with inbound and outbound calls during busy hours. Benjamin Franklin Plumbing, McKinney, TX — Customer Service Supervisor

03/2014 - 06/2017

Oversaw the daily call volume for the service department. Assessed employee performance and customer satisfaction by monitoring calls between associates and clients. Developed training material and trained Customer Service Rep's. Supervised and guided new employees and responded to questions quickly to improve client experience and job responsibilities. Managed dispatching for 100% service calls. Monitored and completed bi-weekly payroll through internal applications. Benjamin Franklin Plumbing, Mansfield, TX —

Administrative Office Manager

01/2013 - 11/2013

Tracked and ordered office supplies. Addressed productivity issues, oversaw invoicing and payment processing for 68 service technicians. Tracked and input payroll information. Handled client correspondence and kept track of records to keep the office running smoothly. Interact professionally with clients by phone, email and in person. Processed incoming payments and prepared client invoices.

Bensalem High School, Bensalem, PA - Business Education September 1974 - June 1978

SKILLS

● Advanced knowledge in

Excel, MS Word,

Outlook, Teams, Asana,

Advantx, Amkai,

E-Clinical, G-Med,

Zoho, Waystar, Zoho,

Transcentral, and Mitel

● Ability to operate

multiple applications,

databases and computer

programs

● Ability to communicate

information and ideas in

a precise and timely

manner

● Problem and

troubleshooting skills

● Independent or team

player

● Multitasking abilities,

including time

management, problem

resolution and

communication

● Good critical thinking

and written expression

abilities

● Organized and lead

change, negotiated and

closed deals

● Developed Customer

Service Representatives

● Managed businesses and

people over 25 years

ACCOMPLISHMENTS

Spearheaded with a partner at a

Mechanical and Plumbing Service

Company. Owned and Operated a

Benjamin Franklin Plumbing

Service Franchise and more.

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