Front Desk Office Manager

Shelby Freeman

** ********* **** *********, ******** 21208

(443) 210- 0101 - *.***********@*****.***

Objective

Experienced professional seeking further opportunities for growth in my management career. I am looking to bring my knowledge, skills, and expertise to help any company that I work for.

Key Qualifications

● Microsoft office

● Operations management

● Payroll processing

● P&L Management

● Chase Media Dialer

● Strong written and oral communication

● Crisis management

● Sales force

● Customer Service

● Data entry

Work Experience

Office Manager - Oasis Office Space

February 2022 - Present

● Greet Visitors

● Management of client support and operations process.

● Manage office budget

● Schedule meetings and appointments with potential & recurring clients

● Manage vendor relationships

● Manage social media for business

● Demonstrate strong written skills through daily emails as main source of communication

● Maintain facilities

● Answer and direct incoming phone calls

● Organize company events or conferences

● Overseeing administrative duties as needed.

Mortgage Consultant - Floor Supervisor - Rasani Media LLC January 2018 - January 2022

● Operated in a supervisor role to help manage and promote production at the call center

● Ensure that all agents are meeting or exceeding KPI requirements.

● Conducted training classes for new hires and progressive coaching to existing staff.

● Transfer phone calls to appropriate banking partners

● Data entry & scheduling

● Organized my daily workflow in order to meet departmental goals & KPI’s

● Ensured that quality and compliance standards were met. Residential Aide - Guadenzia

August 2020 - February 2022

● Worked overnight ensuring safety of all clients

● Implement and maintained company philosophy, policies, goals, and objectives

● Manage daily operations of the center

● Maintains and ensure that environmental health procedures were followed

● Prepares meals for residents

● Responsible for maintaining customer service with clients

● Clients intake

Account Executive - Clear One Advantage

June 2016- June 2019

● Create detailed business plans to facilitate the attainment of goals and quotas.

● Manage the entire sales cycle from finding the client, to securing the deal.

● Provides professional support for all sales to enhance the customer experience

● Negotiate agreements and keep records of sales data. Education

I am a graduate of Franklin High School 2011

I have my associates degree in general studies from Baltimore County Community College 2011 - 2013

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